Splitting this from the disruption thread to here...
I have submitted a delay repay claim with SWR.
I have received a decision email, but am being told I cannot appeal until I receive a decision notification.
When will I be able to submit further information? In hindsight, I should have done the same as my last delay repay claim and written a note with more details, with it in the photo of the ticket. Is this going to be a "wait until office hours" thing, or a longer wait?
Appeal is that the 1930 may have been delayed by 39 minutes, but it was impossible to board. As was the next one.
Thanks
Images show an email from SWR approving a 30-59 minute delay, and a screenshot of the delay repay portal requesting a 120+ minute delay and a message that I cannot appeal yet.
I have submitted a delay repay claim with SWR.
I have received a decision email, but am being told I cannot appeal until I receive a decision notification.
When will I be able to submit further information? In hindsight, I should have done the same as my last delay repay claim and written a note with more details, with it in the photo of the ticket. Is this going to be a "wait until office hours" thing, or a longer wait?
Appeal is that the 1930 may have been delayed by 39 minutes, but it was impossible to board. As was the next one.
Thanks
Images show an email from SWR approving a 30-59 minute delay, and a screenshot of the delay repay portal requesting a 120+ minute delay and a message that I cannot appeal yet.