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TFW introduces Pay As You Go in South East Wales

YorkRailFan

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Rail customers can now take advantage of cheaper ‘Pay As You Go’ fares thanks to the launch of a new contactless tap in, tap out payment service on key routes across South East Wales.

Making it faster, easier and cheaper to travel, Transport for Wales (TfW) has launched the pilot on journeys between Cardiff Central, Newport and Pontyclun.

South Wales is the first UK location outside of London where passengers on a rail network can use this turn up and go technology.

The ‘Pay As You Go’ scheme will expand across South Wales throughout 2024, covering a total of 95 stations, with the Ebbw Vale line being planned for the next phase.

It allows customers to travel without buying a paper or digital ticket - they can simply tap their debit/credit card or smart device (phone or watch) on the new Pay As You Go ticket barriers or yellow platform validators at the start and end of their journey.

Pay As You Go fares will typically be cheaper than current fares and will be capped at a daily and weekly level to offer the best value for customers.

For example, a single journey between Cardiff and Newport will cost just £2.50 and capped at £6.80 (daily) and £20.40 (weekly).
Alexia Course, Chief Commercial Officer for Transport for Wales, said: “Following a successful trial last year, we’re delighted to launch our new Pay As You Go payment option on the first routes in South East Wales.

“This is the first stage in the delivery of Pay As You Go with several more routes planned to join the system before the end of the year.

“Similar technology is already well-used in major cities like London and Manchester and is designed to make travel on public transport easier – and cheaper – for our customers.”

Pay As You Go provides customers with additional benefits with a dedicated dashboard which will allow people to add missing ‘taps’ as well as a host of other features – all accessed through the Transport for Wales app.

Welsh Government ministers have confirmed that on Sunday 3 March rail fares in Wales are scheduled to rise below inflation, by 4.9%, in line with the decision taken by the UK Government.

Notes to editors​


Customers wanting to use Pay As You Go, should use their physical debit or credit card for their first complete journey. After which they can choose whether they want to continue using their physical bank card or move to using a smart device (phone or watch).

Access to daily and weekly capping is only available when using a single physical card or a single device, switching payment devices will affect weekly capping.

For more information and for answers to the most common questions about PAYG please visit Pay as you go | Transport for Wales (tfw.wales)

Please note PAYG is not valid for journeys on Great Western Railway (GWR) services.

Very positive development, this will allow simpler fares in the regional area of Cardiff and Newport (including the likes of Ebbw Vale, Barry Island, Penarth and the Valley area), allowing for easier journeys for those who just want to tap and go. The Fare Cap is also positive, allowing for cheaper travel for regular travelers (ie commuters).
 
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Haywain

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Very good - flat fares with no peak/off-peak nonsense and fare capping. Looks pretty good for general passengers, but not for railcard holders.
 

YorkRailFan

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Only one drawback
Please note PAYG is not valid for journeys on Great Western Railway (GWR) services.
Would assume the same with XC as well (between Cardiff and Newport) so I'm surprised TFW didn't mention them as well.
 

Dai Corner

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But that will only be relevant to a small percentage of journeys in the area.
I believe Newport-Cardiff Central is one of the largest flows in Wales. GWR is easily the dominant operator in terms of both frequency and numbers of seats, though TfW set the fares. Are they allowed to sell TfW only tickets?

Personally, I pay £3.40 off peak return with a Senior Railcard so I'll stick with that.
 

A S Leib

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So now Newport and Patchway and Bristol Parkway have PAYG, but under separate schemes. Hopefully there won't be many cases of people tapping in in one area and assuming they can use the same card in the other, but I suspect it's likelier than with the West Midlands / Greater Manchester trials.
 

Kite159

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Only one drawback
Please note PAYG is not valid for journeys on Great Western Railway (GWR) services.

You can see the issues now when someone boards a Cardiff bound service at Newport which is run by GWR (or XC) rather than a TfW 2 coach special where even a fly might struggle to board it ending up running into a revenue check.

The cheaper single between Newport & Cardiff is better than the current price where a day return is cheaper than a single due to there being an off-peak day return and only an anytime single (unless this has changed recently)
 

Bungle965

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Only one drawback
Please note PAYG is not valid for journeys on Great Western Railway (GWR) services.
They will have a problem enforcing this, so although offically not allowed I can't imagine this could ever be enforced except if there was specfic RPI deployment for this.
All the while they'll presumably miss out on the revenue of the people that are travelling!
 

Bungle965

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Of note for this, they appear to have abandoned the idea of upgrading the exisiting Cubic infustructure and have installed a set of Vix gates at Newport, I believe the same for Cardiff also. Note that they haven't done a like for like replacement rather 1 wide asile gate from what I remember.

These Vix gates don't accept Magnetic tickets either.
 

AdamWW

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Of note for this, they appear to have abandoned the idea of upgrading the exisiting Cubic infustructure and have installed a set of Vix gates at Newport, I believe the same for Cardiff also. Note that they haven't done a like for like replacement rather 1 wide asile gate from what I remember.

These Vix gates don't accept Magnetic tickets either.

Yes that seems a bit of a backwards step - having to pick the right gate for the ticket type you have.

I wouldn't fancy being barrier staff having to keep telling people with credit cards they're tapping on the wrong gate.
 

Llandudno

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They will have a problem enforcing this, so although offically not allowed I can't imagine this could ever be enforced except if there was specfic RPI deployment for this.
All the while they'll presumably miss out on the revenue of the people that are travelling!
Especially on match days in Cardiff!
 

fandroid

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So now Newport and Patchway and Bristol Parkway have PAYG, but under separate schemes. Hopefully there won't be many cases of people tapping in in one area and assuming they can use the same card in the other, but I suspect it's likelier than with the West Midlands / Greater Manchester trials.
All the fun (& "efficiency") of the balkanised railway. They won't be able to contain it. People will just not accept penalties and potential prosecution when new payment systems are being introduced over wider areas and they genuinely think they're doing nothing wrong.

Being back BR to pull all this craziness together and get some real efficiencies out of combined systems and scale.
 

AdamWW

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All the fun (& "efficiency") of the balkanised railway. They won't be able to contain it. People will just not accept penalties and potential prosecution when new payment systems are being introduced over wider areas and they genuinely think they're doing nothing wrong.

Not sure what choice they will have.
 

Gaelan

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Also sadly an unholy mess with railcards - the railcard return fare is still cheaper, but the single fare and daily/weekly caps are all a better deal, so a railcard holder must now:
- Decide at the beginning of the day if they intend to take precisely two journeys (not 1 or 3+), and buy a paper return if so, but…
- Decide at the beginning of the week if they anticipate their total spend will the weekly cap, and if so use contactless instead of buying the cheaper paper returns as it'll get capped anyway
 

Snow1964

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Only one drawback
Please note PAYG is not valid for journeys on Great Western Railway (GWR) services.

That's going to make using GWR 387s on Rugby shuttles a waste of time, as everyone will have to wait for the TfW services (which are often 2car)
 

AdamWW

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That's going to make using GWR 387s on Rugby shuttles a waste of time, as everyone will have to wait for the TfW services (which are often 2car)

That will make the queuing system interesting.

Also sadly an unholy mess with railcards - the railcard return fare is still cheaper, but the single fare and daily/weekly caps are all a better deal, so a railcard holder must now:
- Decide at the beginning of the day if they intend to take precisely two journeys (not 1 or 3+), and buy a paper return if so, but…
- Decide at the beginning of the week if they anticipate their total spend will the weekly cap, and if so use contactless instead of buying the cheaper paper returns as it'll get capped anyway

Well they could of course make fares simpler by getting rid of railcards.
 

sheff1

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But that will only be relevant to a small percentage of journeys in the area.
I travelled from Newport to Cardiff and back last week. In both directions the first departure when I arrived at the station was GWR - I hadn't gone for any specific train due to the frequency and I see from post #6 GWR is the dominant provider.

Introducing this pilot on a major flow but excluding most of the trains seems rather strange, to say the least.
 

AdamWW

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I travelled from Newport to Cardiff and back last week. In both directions the first departure when I arrived at the station was GWR - I hadn't gone for any specific train due to the frequency and I see from post #6 GWR is the dominant provider.

Introducing this pilot on a major flow but excluding most of the trains seems rather strange, to say the least.

I've never tried running a railway so I don't suppose my opinion is worth much. But many decisions that TfW make seem strange to me.
 

fandroid

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I've never tried running a railway so I don't suppose my opinion is worth much. But many decisions that TfW make seem strange to me.
TFL TfW probably thought that getting the getting the contactless scheme going was very worthwhile, but couldn't force GWR to join in, so went ahead anyway. Without a "Guiding Mind" to bash heads together and with a UK government that cherishes divide and rule, it's the best that could be achieved. Classic GB railways in the 21st century. Inefficient fragmentation perpetuated long after the few small possible advantages had been gained.
 
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mattdickinson

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Ironically TfW accept GWR PAYG Touch cards on their services between Cheltenham and Gloucester (which also call at Cardiff, Newport and Pontyclun)
 

sor

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It took me a few attempts at reading it to see the credit/debit card part, rather than via an ITSO card as GWR do (much fanfare but its swings and roundabouts, as GWR can apply railcard discounts to their smartcards).

Completely agree re: balkanisation. Smart ticketing is such a mess as everyone tries to do their own thing.
 

John R

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The saving from Pontyclun to Newport is quite something. A single falls from £14 to £3.10, and a weekly ticket from £58.40 to £20.40.
 

AdamWW

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The saving from Pontyclun to Newport is quite something. A single falls from £14 to £3.10, and a weekly ticket from £58.40 to £20.40.

Content removed because I was being stupid.
 
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Haywain

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A single from Cardiff to Bridgend (calling at Pontyclun) is £5.20 with an off peak return at £6.60.
Why are you comparing fares from Bridgend to Cardiff with those from Pontyclun to Newport?
 

John R

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So just to be clear, the fares I quoted are from the following TfW link, which sets out the existing and new fares. I've also attached the relevant section in the image below (in case they get changed!, which confirms the fares I quoted.

 

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AdamWW

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Why are you comparing fares from Bridgend to Cardiff with those from Pontyclun to Newport?

Because I confused myself and forgot half way through I was looking at Newport not Cardiff.

It's interesting that they charge such a premium for the convenience of not splitting regular tickets at Cardiff.
 

Haywain

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It's interesting that they charge such a premium for the convenience of not splitting regular tickets at Cardiff.
It's more intriguing that it's cheaper to split at Cardiff on a single or a season but not on an Anytime Day Return!
 

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