Trainline showing only first class fares

[BlueFox]

I don't usually use Trainline, but I have a voucher so I went on their website to buy some Carlisle to Kendal return tickets.
The off peak return on this route should cost £22.80, but the only return fare Trainline would give me was £127 for first class, saying standard is not available. It said this for every date I tried. I tried it on their app instead, and the same thing happened. I tried variations of the route that have the same fare, for example Wigton to Kendal. The same result.

I then searched for Carlisle to Oxenholme, and it offered me the Transpennine only fare (£19.20), but said there were no standard class return tickets available for Avanti services.
Other journeys I've searched for on Trainline in this area (for example Carlisle to Lancaster) show the correct fares.

I've tried several other ticketing websites and they all show the correct fare.

I have contacted Trainline about this but haven't received a response yet.

Does anyone know how long this has been happening, and when it's likely to be fixed?

 

[alistairlees]

Try removing open return ?

 

[BlueFox]

Try removing open return ?

I did. The same thing happens. But you have to scroll down to the return fares section to see just the £127 first class tickets.
They have plenty of advance tickets, but I want this specific flexible ticket.

 

[Mcr Warrior]

@BlueFox. Can you not just buy the tickets you need from Carlisle ticket office on the day of travel and maybe save the voucher for another occasion?

 

[BlueFox]

@BlueFox. Can you not just buy the tickets you need from Carlisle ticket office on the day of travel and maybe save the voucher for another occasion?

I'm only making the journey because I have the voucher.

I thought maybe it was a database glitch that would be fixed overnight, but it's the same today.

 

[Mcr Warrior]

I'm only making the journey because I have the voucher.

So noted.

I thought maybe it was a database glitch that would be fixed overnight, but it's the same today.

An issue with WCML services all being marked as pseudo-compulsory reservations required, or some similar nonsense? Wouldn't have been surprised if just Avanti trains were affected, but it seems that maybe TPE are also. So, is this a Trainline issue? Southern's website still seems to offer £22.80 Off Peak Returns (in Std Class) for outward travel from Carlisle to Kendal tomorrow.

 

[BlueFox]

So, is this a Trainline issue?

Looks like it.
I tried several different sites yesterday (including the RailUK one), and Trainline was the only site not offering the £22.80 ticket.
They've replied to my message to say they're looking into it.