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Using railcard discounted ticket with different railcard
- Thread starter petter2
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gray1404
Established Member
How have you come to end up with the wrong ticket?
Whereabouts are you based?
Have you contacted the train company yet? (Twitter, phone, live chat)
If you live near an East Coast ticket office, there's a fair chance they'll be able to regularise your tickets at no cost. Failing that, they're normally willing to excess the discount away at a cost.
Additionally, common sense is applied more often by certain train companies than others. Asking a Scotrail guard before boarding, for example, might not be an issue. Travelling on Northern without the right ticket is virtually asking to be slapped with an £80 bill or prosecution.
Did you buy it online? Transpennine Express were happy to refund me wrong-railcard tickets (Advances for VT, no less!) on the condition I bought the correct-railcard tickets through their website. Contacting customer services is definitely worth trying.
But if the ticket only costs a few quid I personally wouldn't bother; I'd just buy a new one.
Have you contacted the train company yet? (Twitter, phone, live chat)
If you live near an East Coast ticket office, there's a fair chance they'll be able to regularise your tickets at no cost. Failing that, they're normally willing to excess the discount away at a cost.
Additionally, common sense is applied more often by certain train companies than others. Asking a Scotrail guard before boarding, for example, might not be an issue. Travelling on Northern without the right ticket is virtually asking to be slapped with an £80 bill or prosecution.
Did you buy it online? Transpennine Express were happy to refund me wrong-railcard tickets (Advances for VT, no less!) on the condition I bought the correct-railcard tickets through their website. Contacting customer services is definitely worth trying.
But if the ticket only costs a few quid I personally wouldn't bother; I'd just buy a new one.
Last edited:
gray1404
Established Member
I've had the wrong railcard type on my ticket so many times by booking offices and its never been a problem on production of my valid railcard. Advice to OP: Ask booking office to endorse the back of the ticket before travel. Show them tickets and railcard. Also, I notice disabled railcard holders get least bother.
gray1404
Established Member
It would be great if the OP could post details of the journey being made and the tickets held so we can give better advice.
Harbouring
Member
- Joined
- 20 Jul 2017
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- 262
Disabled railcard is the one with the least restrictions I believe so it's not like it's the other way round, I'm no expert though.
I did once buy a 16-25 ticket without thinking a few months after changing from a 16-25 to a disabled railcard, I bought it at a TVM but realised straight away and took it to the counter who swapped it. You do get so used to just adding the railcard without thinking after a while though
I did once buy a 16-25 ticket without thinking a few months after changing from a 16-25 to a disabled railcard, I bought it at a TVM but realised straight away and took it to the counter who swapped it. You do get so used to just adding the railcard without thinking after a while though
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