Well done Leicester ticket office

[Merseysider]

Hear enough negative stories about ticket offices so a positive story for once which I'll also feed back to EMR.

Had no issue getting a London International CIV ticket issued today, despite the member of staff saying she'd never done one before and initially questioning if it was even possible from Birmingham.

Struggled a bit so she asked a colleague for help instead of saying 'no' - a very knowledgeable fellow it turned out - done and dusted within a minute.

If only all ticket offices had such a helpful attitude when it comes to anything remotely out of the ordinary.

Bonus - it was printed as an actual ticket, not on bog roll.

 

[sheff1]

I have found Leicester and Derby ticket offices to be helpful in the past.
You certainly wouldn’t believe that they are operated by the same company as Sheffield !

 

[1D54]

There is a chap called Martin at Leicester ticket office. He worked at the international section (which became a WHS years ago) in the mid 90s and used to sell me rail/sail tickets. He is still working at the booking office and is the most helpful person i know on the entire network.

 

[Merseysider]

Yes, that may have been him!

I'll probably use Leicester for any more complicated transactions moving forwards - they were very efficient - whereas over in Brum where I spend most of my time there's often a queue of 10+ people at the New St ticket office & in the past I've had problems with Avanti staff not having a clue.

 

[cactustwirly]

I've never had an issue with them, changing dates on advance tickets was straightforward when I did it a few years ago

 

[island]

Bonus - it was printed as an actual ticket, not on bog roll.

As is always the case for tickets with the cross London marker.

 

[AlterEgo]

A ticket office selling the requested ticket which was asked for by name should not be a positive story. It’s the minimum expectation!

 

[1D54]

Which tells you loads about how others treat members of the public. Totally agree with sheff1 on what i take is his local station.

 

[Merseysider]

A ticket office selling the requested ticket which was asked for by name should not be a positive story. It’s the minimum expectation!

Agreed - unfortunately ticket offices are far too inconsistent.

 

[DarloRich]

Had no issue getting a London International CIV ticket issued today

what does that mean? Could you explain for the non technical viewer?

 

[30907]

what does that mean? Could you explain for the non technical viewer?

A ticket to the destination "LONDON INTERNATIONAL CIV." The Three Letter Code is LNE, By The Way. As I suspect you know

 

[DarloRich]

A ticket to the destination "LONDON INTERNATIONAL CIV." The Three Letter Code is LNE, By The Way. As I suspect you know

Honestly - I am really confused. Really. What does LONDON INTERNATIONAL CIV mean?

 

[PaulJ]

Honestly - I am really confused. Really. What does LONDON INTERNATIONAL CIV mean?

The Man In Seat 61 will explain https://www.seat61.com/european-travel-from-uk-regions.htm