What to do about a missed connection

[tom73]

Monday 24th June
Train 1
18:21 Leeds-York - 20 minutes late at Leeds. Arrived York 19:11
Train 2
19:12 Grand Central service to King's Cross MISSED BY SECONDS (I saw it go)

Phoned Grand Central at Leeds immediately I knew there might be a problem. Very unhelpful female insisting she couldn't do anything because her screen showed only the Grand Central service. The 18:21 Leeds- York journey was booked on another operator's website.
Had to take the 19:31 LNER service York-London King's Cross and pay £56.70 (with Railcard)

 

[Bletchleyite]

What should happen is that as you've missed the last train of the day any TOC in a position to help (i.e. LNER) carries you, assuming GC didn't do something like give you a taxi.

But with a split with one bit as a TOC specific ticket you may have some difficulty in getting that (theoretically unnecessary) extra ticket refunded.

 

[yorkie]

Monday 24th June
Train 1
18:21 Leeds-York - 20 minutes late at Leeds. Arrived York 19:11
Train 2
19:12 Grand Central service to King's Cross MISSED BY SECONDS (I saw it go)

Phoned Grand Central at Leeds immediately I knew there might be a problem. Very unhelpful female insisting she couldn't do anything because her screen showed only the Grand Central service. The 18:21 Leeds- York journey was booked on another operator's website.
Had to take the 19:31 LNER service York-London King's Cross and pay £56.70 (with Railcard)

That's disappointing. Did staff at York not endorse the ticket? What conversation took place?

Did the LNER Guard also refuse to honour the ticket?

Is there a reason you didn't take the 1825 which departed from platform 7? This would have given you 20 minutes at York before your next train departed with no need to use steps.

Also, what about the train that departed platform 15 at 1832? This would have given you 19 minutes (ample time to get from P11 to P5); this was the same platform as the train you took, so should have been easy to spot?

 

[tom73]

Staff declined to endorse ticket because it was a Grand Central ticket.
Guard on 19:25 said his train was full (it did look well loaded) and I should wait for my booked train to show up

 

[yorkie]

Hang on, the 1821 did make it? I am confused!

This was today, right? Monday 24th June?

 

[yorkie]

Staff declined to endorse ticket because it was a Grand Central ticket.

That's a clear breach of the NRCoT. You need to contact LNER who operate York station.

Guard on 19:25 said his train was full (it did look well loaded) and I should wait for my booked train to show up

There was no 1925. Do you mean 1931? Did you try the 2004?

 

[tom73]

Sorry I meant 18:25 Leeds Platform 7

 

[yorkie]

Sorry I meant 18:25 Leeds Platform 7

Really? I am surprised! That was a Leeds to York local service.

Presumably you held a TPE only ticket from Leeds to York then? And not a "GC & Northern" to London?

Were you unable to board the train that departed at 1832?

Also the 1821 did make it to York in time for the Grand Central, so I don't understand how this happened?

Even the XC which departed at 1843 made it to York in good time for the GC.

What exactly happened and what conversations took place?

 

[Bertie the bus]

How can you have arrived on the 18:21 ex Leeds and seen the 1912 – Kings Cross go when they used the same platform? If that had happened you wouldn’t have seen it go but you would certainly have felt it!

 

[yorkie]

How can you have arrived on the 18:21 ex Leeds and seen the 1912 – Kings Cross go when they used the same platform? If that had happened you wouldn’t have seen it go but you would certainly have felt it!

Agreed. This makes no sense whatsoever.

There is also a lot of information missing, and the answers do not appear to be forthcoming.

I'm happy to help people, but without the relevant information, there is no way to give meaningful advice.

 

[JBuchananGB]

It is not at all clear how the OP came to miss his connection at York. Assuming he presented himself at Leeds intent on catching the 1821, and then saw that it was running 16 minutes late, he may have opted to catch the 1825 departure which ran on time and arrived in York at 1859, which gave over 10 minutes for the connection. And then the GC train was running late arrived 1916 and departed at 1919.
Possibly the OP spotted the late running 1858 LNER service which arrived at 1914 then departed at 1916, and boarded this and was duly charged a new fare.
This would explain why the guard on the LNER advised that he should wait for his booked train.

On this scenario, the OP has been correctly charged for travelling on the wrong train.

 

[sonic2009]

I'm confused also as the 1825 Leeds to York service arrived 1L into York yesterday at 1859.

There are tickets available from Leeds to London Kings Cross, that are routed GC & NTH via YRK, so maybe the OP held one of these tickets?

 

[yorkie]

I'm confused also as the 1825 Leeds to York service arrived 1L into York yesterday at 1859.

There are tickets available from Leeds to London Kings Cross, that are routed GC & NTH via YRK, so maybe the OP held one of these tickets?

We can rule that out, as we were told the first train was the 18:21, which is a TPE service.

It makes no sense.