Recent content by robbeech

Perhaps. But it’s in nobodies real interest to be helpful. If the retailer (Trainline in this case) were to inform you your railcard had expired then you’d buy a new one and carry on as normal, I’m not sure if they make money on a railcard purchases through them but it’ll be a negligible...

Why did he snap your network railcard which had nothing to do with your ticket?

As a few others have said, this won’t be limited to fraudulent claims, this will be all claims on record, plus an administration fee. Exactly this. Clearly you have fraudulently claimed and you accept this. You accept there will be a penalty to pay. You need to decide which is the best...

What do Hull Trains say?

Agreed although they don’t specify it’s an EMR only advance, could be an EMR and connections advance. If they exist on this flow which I’m sure they must somewhere.

The railway runs on inconsistency and complexity. It’s pretty much all it has left. When you step back and think about the whole thing it’s beyond all levels of madness. You want to pay money to use a service. The service provider gives you, in writing, several options for how you can pay for...

The railway, helpful as ever. My apologies I was talking about the example posted above about Queen Street not Central.

How would one go about obtaining a ticket to an English or Welsh destination from there then? It is without question that you’d be penalised for buying on board.

I suspect in reality it has been created by people without an ounce of knowledge on railway ticketing and presented to the railway who is mostly without an ounce of knowledge on railway ticketing. Its flaws may or may not have been directly addressed but I suspect it’s simply not worth changing...

They are unwilling to do the job they’re paid for and have got away with it for years. I don’t buy the concept that they haven’t been trained and told that they can sell tickets to places outside of Scotland. If they’ve been told that (plausible but unlikely) and have believed it then they’re...

There is no effort whatsoever having an automated system that bounces a claim to another operator. The other operator’s automated system then rejects (or bounces back). Not a jot of human interaction has happen to this point. IF a passenger makes an appeal then the operator may have to do some...

I CAN understand why. Sadly. Followed by an internal forwarding of all correspondence to the nearest bin I suspect. If staff don’t want to do the job they’re paid to do then it comes across as the ideal industry. Sadly this makes it all the more difficult for the vast majority that really...

But from a passenger point of view, expecting the railway to do anything that benefits the passenger is pretty stupid.

I suspect they (rightly or wrongly) see this as more of a risk to their purse. As an operator responsible for letting a passenger down you have a legal right to compensate them. For long distance high value journeys this may well be several hundred pounds. Knowing that there is no real world...

As I’ve mentioned before, it matters not one bit what they need to do. They will do as they please. Yes. I refrained from posting this when I first saw the comment, I’m pleased someone said it though.