BTW, for those keeping a record (probably just me...) he got Glossop and Irlam on 21st March, but Hebden Bridge had still not been converted at that date.
Which is odd as I know of a member who got new style tickets from Hebden Bridge on the 20th!
-
Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
New Ticket Design Launched
- Thread starter Solent&Wessex
- Start date
- Status
Which is odd as I know of a member who got new style tickets from Hebden Bridge on the 20th!
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
Hassocks5489
Member
Really? OK, that complicates the situation a bit! Hopefully northernman will be along on this thread later so I can ask what might have happened.
northernman
Verified Rep - Northern
- Joined
- 19 Jul 2012
- Messages
- 139
Hello all,
Thank you for the feedback, it is all being logged and fed back to RSP, most useful. I will try to get back to people individually, but a tad busy at the moment.
Not sure if it helps, but I have attached some images of the more common types out there. Note that the supplier did not have the most up to date specimen stock when they issued these for me, but you get the idea.
http://i1371.photobucket.com/albums/ag319/northernman2/Anytimedaysinglenewdesign_zps5eaac391.png
http://i1371.photobucket.com/albums/ag319/northernman2/Anytimereturnnewdesign_zps0c9604b9.png
http://i1371.photobucket.com/albums/ag319/northernman2/Superoffpeaksinglenewdesign_zpscd5479ba.png
http://i1371.photobucket.com/albums/ag319/northernman2/Superoffpeakreturnnewdesign_zps497381b2.png
Regards
Ian
Thank you for the feedback, it is all being logged and fed back to RSP, most useful. I will try to get back to people individually, but a tad busy at the moment.
Not sure if it helps, but I have attached some images of the more common types out there. Note that the supplier did not have the most up to date specimen stock when they issued these for me, but you get the idea.
http://i1371.photobucket.com/albums/ag319/northernman2/Anytimedaysinglenewdesign_zps5eaac391.png
http://i1371.photobucket.com/albums/ag319/northernman2/Anytimereturnnewdesign_zps0c9604b9.png
http://i1371.photobucket.com/albums/ag319/northernman2/Superoffpeaksinglenewdesign_zpscd5479ba.png
http://i1371.photobucket.com/albums/ag319/northernman2/Superoffpeakreturnnewdesign_zps497381b2.png
Regards
Ian
Last edited:
ji459
Member
- Joined
- 1 Mar 2011
- Messages
- 112
Attached are some more examples of tickets, which had been ordered online and were collected from Pannal TVM. The travelcard and advance tickets aren't in the new design, nor is the web off-peak day return. The Zone 1 to Upminster ticket didn't print properly either.
Better than what I got then from ToDing at the machine at Burley Park, they all printed in the traditional format!
Is it Zone 1 or is it's some other Zone I certainly can't tell. And as for when it's valid, other than sometime in April whose to say when exactly it is valid?
Brilliant :roll:
thedbdiboy
Member
- Joined
- 10 Sep 2011
- Messages
- 1,051
ToDs aren't enabled in the new format yet, this should be ready soon. Travelcards have not yet had a new format designed, as that requires a joint agreement with TfL.
Can't some of the text be moved down so there's never any chance of it being written right on the edge, or even over the orange strip?
And if it was necessary because some tickets will use up the whole height, why not make the orange strips a bit narrower?
And if it was necessary because some tickets will use up the whole height, why not make the orange strips a bit narrower?
bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,156
Because simple design concepts are never seen by so-called "specialists".
Solent&Wessex
Established Member
- Joined
- 9 Jul 2009
- Messages
- 2,711
Well they have, as I have seen a TOD ticket collected at Burley Park. Will post the picture tomorrow.
Has this been forgotten about? I note a number of other locations, inlcuding Mauldeth Road have now been converted. However, despite trying there, at Glossop and at Burley Park, I have not got any new-style tickets when TODing.
Furthermore, I take it that northernman was referring earlier to this which Northern announced today:
Does this have a thread? Can't see one!
Furthermore, I take it that northernman was referring earlier to this which Northern announced today:
Does this have a thread? Can't see one!
RJ
Established Member
I'm not so sure about that, Southern's TVMs have had live train running information for several months now.
There's starting to be lots of these tickets kicking around in Northern areas. They're certainly slowing up my ticket checks as I now have to read every minute detail rather than just glancing but hey ho, if it means a few more go for free who cares
Solent&Wessex
Established Member
- Joined
- 9 Jul 2009
- Messages
- 2,711
Northern says that all their Parkeon machines are now using the new format.
I have seen most ticket types, including TOD collections, printed in the new format, except Advance tickets.
Very annoyingly the seat reservations for walk up ticket types are printed on separate coupons with the same old layout and 1 coupon per leg, despite the actual ticket being the new format, and as it isn't an Advance, has half the ticket blank - just where the reservation could be. This makes it even more confusing than before for people to get the right coupons handy for inspection.
I have seen most ticket types, including TOD collections, printed in the new format, except Advance tickets.
Very annoyingly the seat reservations for walk up ticket types are printed on separate coupons with the same old layout and 1 coupon per leg, despite the actual ticket being the new format, and as it isn't an Advance, has half the ticket blank - just where the reservation could be. This makes it even more confusing than before for people to get the right coupons handy for inspection.
Hassocks5489
Member
I was in the Merseyside and Manchester area at the weekend and found/bought new-style tickets from the following:
...so that bears out what others have said about all machines having been converted. Also just to confirm, Receipts remain in the traditional format.
If anybody could provide a scan of a ToD-issued new-layout ticket, I'd be grateful - ta.
- Littleborough (m/c 1017)
- Newton-le-Willows (m/c 1020)
- Ashton-under-Lyne (m/c 1028)
- Mills Hill (m/c 1067)
...so that bears out what others have said about all machines having been converted. Also just to confirm, Receipts remain in the traditional format.
If anybody could provide a scan of a ToD-issued new-layout ticket, I'd be grateful - ta.
Ahhh, that's why none of my TODs are coming out then!
bb21
Emeritus Moderator
- Joined
- 4 Feb 2010
- Messages
- 24,156
There's starting to be lots of these tickets kicking around in Northern areas. They're certainly slowing up my ticket checks as I now have to read every minute detail rather than just glancing but hey ho, if it means a few more go for free who cares
What a genius design! I almost have the urge to say... , no, must resist it.
As the reservation isn't mandatory (and consequently doesn't need to be inspected at all) I would support this approach. It avoids creating hassle for those who get a different train.
hairyhandedfool
Established Member
- Joined
- 14 Apr 2008
- Messages
- 8,837
Surely the only "hassle" is asking someone if they can use the ticket on another service? I see quite a few of them already!
It's a bit depressing really, the times I've used tickets printed in the new format I've had very odd (but non-obstructive, thankfully) reactions:
To which TOCs did the breif supposedly go? I take it not all of them as would be most sensible...
- Guard said, as if annoyed at the world, "Oh it's one of those new tickets. They are very difficult to read."
- Guard looked entirely non-plussed by what I presented asking what it was, I said "Apparently it's a new-style ticket?" She responded that she hadn't seen anything about one, but would have a look 'for [her] own benefit'.
- Guard goes "Oh did you get that from Glossop?" (I hadn't) "Glossop started issuing them a few weeks back but I just can't work out what all these funny circles and diamonds on them mean!"
- One guard said I was the first passenger he'd seen with a new ticket and "oh so that's what they look like!" He was glad he knew of the existence of a new design or he would have thought it was fake. (I'm like; 'great!?').
To which TOCs did the breif supposedly go? I take it not all of them as would be most sensible...
Last edited:
It's great that so many members of staff haven't seen them isn't it?! You'd think every person ever likely to see them would have had some basic training and given examples of all the variants (to help detect for fraudulent ones). Heck, even drivers occasionally get asked questions by passengers so even they should be given a basic briefing.
Well done ATOC and any TOC that hasn't briefed the poor staff who have to check them or help people with enquiries.
It would also be great to have a website explaining the new tickets to the public (which staff could also use) as we've had the current type for so long that I bet many ordinary people will be confused and need some reassurance. Many people don't get change (just look at when Facebook fiddles around with its look).
Well done ATOC and any TOC that hasn't briefed the poor staff who have to check them or help people with enquiries.
It would also be great to have a website explaining the new tickets to the public (which staff could also use) as we've had the current type for so long that I bet many ordinary people will be confused and need some reassurance. Many people don't get change (just look at when Facebook fiddles around with its look).
swt_passenger
Veteran Member
- Joined
- 7 Apr 2010
- Messages
- 32,828
From an earlier thread, isn't it just circle = "check railcard held" and diamond = "check it's really a child".
Or something like that. Has anyone seen any different symbols? Perhaps they could just print 'Railcard' or 'Child' in the same place, unless it really is a cunning plan to catch out some types of fare evasion...
Haywain
Veteran Member
- Joined
- 3 Feb 2013
- Messages
- 19,856
Unfortunately, you can brief as many staff as you like, but you can't force them to take anything in. Some staff just like to carry on as if they know it all and don't need briefings.
ji459
Member
- Joined
- 1 Mar 2011
- Messages
- 112
Railcard tickets say 'with railcard' on them already... I know exactly what they meant, it was just an example.
Hassocks5489
Member
Thanks, that's very interesting.
- Status