GroupSave Changes From Sunday 18 May 2014
From Sunday 18 May 2014, GroupSave will be simplified to a 34% discount on the adult fare and extended to groups of 3 to 9 people travelling together on participating train company (TOC) services.
All tickets purchased up to and including 17 May 2014 for groups of 3 or 4 people travelling together on any date of travel (including travel on or after 18 May) should be issued with the existing GroupSave 3 (GS3), GroupSave 4 (GS4) and GroupSave Child for £1 (GSC) discounts.
All tickets sold with the existing GS3, GS4 and GSC discounts for travel on or after 18 May 2014 are still valid for travel.
All tickets purchased on or after 18 May 2014 should be issued with the new GroupSave (GS3) discount.
Changes from 18 May 2014
GroupSave (GS3)
GS3 discount status code will be retained
Description will change to GroupSave
34% discount on adult fares
Group size will change to 3 to 9 adults
Legend printed on the ticket will change to GSV
GroupSave 4 (GS4) & GroupSave Child for £1 (GSC)
No longer valid for sale from Sunday 18 May 2014
GS4 and GSC may still be visible in retail systems this is only to ensure that tickets sold on or
before 17 May for travel on or after 18 May can be collected via Ticket on Departure.
Validity
There is no change to the ticket types that the GroupSave discount applies to.
Group Size
GroupSave discounts will be valid for groups of 3 to 9 adults travelling together.
Where flat fares for accompanying children are offered by a TOC, these can be issued along with GroupSave discounted Off-Peak tickets for adult groups of 3 or more people. Where there is no flat fare for children the usual child fare is payable.
As per the current GroupSave offer, where a group size of 2 adults + 1 child or 1 adult + 2 children are travelling together and GroupSave discounted tickets offers the best value fare for their journey, the children in the group can be issued an adult discounted ticket in order to obtain the GroupSave discount for the whole group. Children who are included in a group to reach the minimum GroupSave group size of 3, should not be issued with a Child flat fare.
Please be aware that where Child flat fares are offered and the group size is 1 adult + 2 children, the best value fare for their journey may be a full price Adult fare + two Child flat fares.
Time Restrictions
GroupSave discounted tickets have the same restrictions as the corresponding non-discounted ticket.
If the ticket has no morning restriction, then travel is not permitted before 09:30 Mondays to Fridays (excluding Public Holidays). See GroupSave section of Knowledgebase for details.
Date Restrictions
Any date restrictions on the GroupSave discount are detailed in the GroupSave Calendar. See GroupSave section of Knowledgebase for details.
Participating TOCs
There is no change to the participating train companies:
Abellio Greater Anglia
c2c
Chiltern
First Capital Connect
First Great Western
London Midland
London Overground
Southeastern
Southern
South West Trains
Issuing discounted tickets
Ticket issuing information is specific to your TIS. Contact your TOC Retail Support Team as required.
Refunds
Usual refund arrangements apply. See the Refunds section of Knowledgebase for the relevant procedure. For local instructions contact your TOC Retail Support Team.
Excess Tickets
A minimum of 3 people travelling together is required for GroupSave discounted tickets to be valid for travel. Usual excess fare arrangements apply. See the Excess Fares section of Knowledgebase for the relevant procedure. For local instructions contact your TOC Retail Support Team.
Further Notes
East Midlands Trains and ScotRail offer GroupSave ticket types GR3, GR4 and GR5 for specific journeys on their routes. To issue GroupSave tickets for travel on East Midlands Trains or ScotRail services, select the relevant ticket type and not the GroupSave discount code.
[Name redacted]
ATOC [Job title redacted] [phone redacted]