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Heathrow Connect - strike action

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cjp

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FWIW
I support the strike which is over a cost cutting exercise by BAA.
I like their trains, they are fast clean and fairly reliable.
I like knowing that there is someone responsible on board besides the driver
I like seeing people with no tickets being made to pay.
I think on board staff inhibit bad behaviour. (what will a Customer Host do)
Yes they can run run without on board staff or lower grade staff but until all the stations are gated there will be revenue loss and I expect cleanliness will slip.

http://www.standard.co.uk/news/transport/heathrow-express-passengers-facing-disruption-as-strike-ballot-is-announced-9227512.html
Passengers on the Heathrow Express are braced for disruption after the RMT today announced a ballot for strike action over 201 proposed job cuts on the airport rail link.

According to documents obtained by the RMT, half the workforce is under threat as the rail link’s owners, Heathrow airport, seek to cut costs by £6m over the next five years.

According to the RMT, bosses want to downgrade the current customer services position to a newly-created “customer host” role.

All CSR representatives will be subject to a pay freeze for the next decade until their pay falls into line with the customer host role.

On Heathrow Connect - the stopping service to the airport - customer service staff will be removed with drivers taking responsibility for emergency evacuation procedures.

Heathrow Express, which charges £21 for a 15-minute journey, is cutting costs in anticipation that it will be affected by competition from Crossrail services.

From 2019 Crossrail will allow passengers to reach Heathrow direct from the City and Canary Wharf without having to change at Paddington.

RMT Acting General Secretary Mick Cash said:“The idea that safety and service is going to be sacrificed at the stroke of an accountant’s pen would shame London and leave these high-profile services extremely vulnerable. .The removal of on board staff, and the driving forwards of Driver Only Operation, would render services inherently unsafe and make evacuation in the wake of an emergency incident or terrorist alert an absolute nightmare. RMT will mount a massive publicity and political campaign, backed up by industrial action, to stop these outrageous and dangerous cuts dead in their tracks.”

Keith Greenfield, managing director for Heathrow Express, said: “Our proposals offer all existing employees a future role within Heathrow Express. Crossrail will be the first direct competition to us since our launch in 1998. Our proposals will cut our operating costs by nearly £6 million over the next five years, while avoiding the need for compulsory redundancies and protecting existing employees’ futures with the company.
 
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PermitToTravel

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Those trains have on-board staff?! That's news to me.
--- old post above --- --- new post below ---
Yes they can run run without on board staff or lower grade staff but until all the stations are gated there will be revenue loss

The inner GWML runs as a free railway anyway as there are no inspections on FGW trains (and in my experience no inspections on Heathrow trains)
 

ainsworth74

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I was thinking that. Heathrow Express certainly do on the very very few occasions I've used them I've always been checked but on Connect?
 

swt_passenger

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Heathrow Connect is life expired in a couple of years anyway, the best the staff can hope for is a stay of execution before the relevant proportion of the staff are transferred over to TfL, on Crossrail T&C presumably...
 

cjp

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Those trains have on-board staff?! That's news to me.
--- old post above --- --- new post below ---


The inner GWML runs as a free railway anyway as there are no inspections on FGW trains (and in my experience no inspections on Heathrow trains)

HC staff are very pleasant in how they work the trains checking tickets and,as a regular traveller with a bike,they recognise me and if they have time will chat or whatever
--- old post above --- --- new post below ---
Heathrow Connect is life expired in a couple of years anyway, the best the staff can hope for is a stay of execution before the relevant proportion of the staff are transferred over to TfL, on Crossrail T&C presumably...
When TUPE will apply so it it is just a short term money saving exercise?
 

Monty

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Those trains have on-board staff?! That's news to me.
News to me also, I have been under the impression Heathrow connect and express has always been DOO. However it's a bit naughty to regrade employees like that and freeze their pay for such a long period of time.
 

TheGrew

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I personally wonder if Heathrow Express and Connect will be worth operating after Crossrail is finished. For most people on London I suspect avoiding the change from Tube to Train at Paddington will tend to make the time difference Negligible for the train. The extra platform capacity (let alone line capacity) could arguably be better used by GWML services.
 

swt_passenger

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When TUPE will apply so it it is just a short term money saving exercise?

They'll still have the potential for harmonisation issues though won't they? Crossrail train crew T&C will probably have to be based on whatever they get on the Liverpool St to Shenfield service now - as that 'business unit' to be transferred from GA will form the early nucleus of the Crossrail 'TOC'.

As the Crossrail replacement for Connect will run at double the frequency and over a much longer route anyway, any ex 'Connect' train crew transferred will end up being a very small proportion of the whole number required.
 

DownSouth

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will the savings in staff cost result in reduced ticket prices? I don't think so
If that was the aim of the changes you could have expected BAA to make a big song and dance about it to pull the public support out from underneath the union. It would seem it's actually about loss reduction instead.
 

TEW

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News to me also, I have been under the impression Heathrow connect and express has always been DOO. However it's a bit naughty to regrade employees like that and freeze their pay for such a long period of time.

Heathrow Express always seems to be DOO but I believe Connect has guards between Hayes and Heathrow. They stay on for the rest of the journey too in my experience. Express still has plenty of onboard staff, and from the press release it seems that they currently have responsibilities in an emergency.
 

Taunton

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I personally wonder if Heathrow Express and Connect will be worth operating after Crossrail is finished. For most people on London I suspect avoiding the change from Tube to Train at Paddington will tend to make the time difference Negligible for the train. The extra platform capacity (let alone line capacity) could arguably be better used by GWML services.
As I understand it Heathrow Express did an agreement for 25 years use of their four fast line paths an hour from 1998, when they started. This expires in 2023, four years after Crossrail starts, and it seems they are just not going to get an extension. So no HEx after 2023. Serves them right for consistently turning their back on Oyster. Given that, they will be starting to look for options of what to do with trains, infrastructure and crew. The most sensible thing would be to get bought out by Crossrail, in the style in which TfL also bought out the Underground maintenance PPP contractors.

Crossrail will be the first direct competition to us since our launch in 1998.
What a nonsense. Whatever does he think the Piccadilly Line does - far cheaper, and for much of Central London actually faster end-to-end as well - and in many respects more convenient.

I too have never seen any staff in the passenger saloons on the occasions I've used the Connect.
 

SWT_USER

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Think the staff on HC are only interested in checking tickets between Hayes and Heathrow as that's the premium bit, I've very rarely been checked any other time.

The Oyster/ travelcard situation is actually incredibly frustrating for me at the moment as I could use Heathrow two or 3 times a week for interchange purposes, as it is I have to get off the HC train at Hayes and get a bus because I don't want to pay the ~£5 premium every time.
 

CyrusWuff

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Update from the RMT today:

RMT said:
RAIL UNION RMT today confirmed strike action across Heathrow Express in response to a package of multi-million pound cuts which amount to an all-out assault on pay, jobs and safety.

Following a massive nine to one vote for action covering all grades, RMT has instructed Heathrow Express members:

• Not to book on for any shifts of duty between 03.00 hours on Tuesday 29th of April 2014 until 02.59 hours on Thursday 1st May 2014

RMT members are furious that Heathrow Express plans to re-organise its workforce indicating that, in an attempt to save £6 million over the next five years, some 201 jobs are now placed under threat of redundancy, representing around half of the current workforce. The attack on jobs and working conditions comes as a direct result of the decision of the Civil Aviation Authority (CAA) to cut £600 million from the Heathrow Airport budget over the same period.

The £600 million cut equates to almost exactly the same amount that Heathrow is doling out in dividend payments to its wealthy investors.

RMT has demolished the case for each of the main areas of proposed cuts proposed on Heathrow Express and Heathrow Connect services:

Cut ONE - Removal of on-board staff on Heathrow Connect service:

• Passengers will suffer increased anti-social behaviour due to no staff presence.
• An increased threat of terrorist attack – both HEx & Heathrow Connect are high-profile and high-risk targets.
• Serious safety concerns over drivers single-handedly having to evacuate the train without assistance.
• Increased delays for passengers, as drivers will be tasked to deal with passenger alarms and emergencies on their own.
• Disabled and mobility impaired passengers will have no assistance on board.
• The reputation amongst passengers of Heathrow Connect as being a "safe" service due to on-board staff will be destroyed.
• Drivers will have no help in emergency situations like fatalities, injuries or passengers being assaulted.

Cut TWO - Removal of evacuation competency of Heathrow Express on-board staff:

• This would mean that a HEx train could be run without any on-board staff at all, because the requirement has been rescinded by the cuts plan . HEx passengers pay a premium price for a premium service and expect to get this 100% of the time, not some of the time. These changes are further ripping off the customer in terms of safety and customer service.
• Drivers are deeply concerned over the prospect of having to evacuate a fully loaded 9 car train without any assistance at all. Drivers see this as blatant disregard for passenger and staff safety.
• The train driver cannot physically get to the trailing unit in an emergency due the absence of gang-way doors. With no on-board staff with evacuation competency, the passengers are being asked to fend for themselves.

Cut THREE - Extension of Driver Only Operation (DOO):

• Staff do not see this as being as safe as the current assisted dispatch methods. Drivers have made it clear that passenger safety will be put at risk.

In addition, RMT has warned the public that Heathrow Express may attempt to run a skeleton service through the strike period using scabs without the necessary experience or training and without adequate numbers or the skills to cope with an emergency. The union is alerting the safety authorities to those concerns.

RMT Acting General Secretary Mick Cash said:

"RMT does not buy for a moment the case for handing out savage cuts to Heathrow Express when Heathrow is generating hand-outs to shareholders of over £600 million and when the company has the spare cash to sponsor the USA bid to host the football world cup. Our members have sent the clearest possible message that they are prepared to stand up and fight the cuts and the threat to pay, working conditions, safety and jobs.

"The Heathrow Express and Heathrow Connect services are dealing with growing demand as the airport expands and the idea that safety and service is going to be sacrificed at the stroke of an accountant’s pen would shame London and leave these high-profile services extremely vulnerable. The CAA themselves have warned that the staffing cuts are a false economy which will hit revenues as service quality drops through the floor.

"The removal of on board staff, and the driving forwards of Driver Only Operation, would render services inherently unsafe and make evacuation in the wake of an emergency incident or terrorist alert an absolute nightmare.

"The planned axing of jobs, and the associated freezing and hacking back of pay and working conditions, is a kick in the teeth for the staff who have made Heathrow Express and Heathrow Connect the success story that they are today. The staff have spoken and it is down to company to halt the cuts plans and start talking seriously about a safe and secure future for this vital London transport link."
 

Carlisle

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Heathrow Express always seems to be DOO but I believe Connect has guards between Hayes and Heathrow. They stay on for the rest of the journey too in my experience. Express still has plenty of onboard staff, and from the press release it seems that they currently have responsibilities in an emergency.

I think the Heathrow Connect trains have always been technically DOO throughout but nearly always carry onboard staff similar to SPT style working in Glasgow area
 
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Taunton

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The attack on jobs and working conditions comes as a direct result of the decision of the Civil Aviation Authority (CAA) to cut £600 million from the Heathrow Airport budget over the same period.

The £600 million cut equates to almost exactly the same amount that Heathrow is doling out in dividend payments to its wealthy investors.

£600 million is an overstated nonsense. The Crossrail contribution reduction has been from proposed £230m to actual £70m, a reduction of £160m, and the instruction is nothing to do with any investors, wealthy or not, in Heathrow (who proposed the £230m in the first place).

The CAA and then the government got involved because Heathrow is a regulated monopoly and this cost would be added to their operating costs and used to jack up the airport charges to airlines according to the formula in place (similar to Network Rail adding to their Asset Base). The CAA determined that the benefit was nothing like £230m. Incidentally, Heathrow can add their own profit margin on top of the agreed regulated costs so this change also means a reduction in Heathrow's profits.
 

alastair

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Can anyone explain the logic of the RMT fulminating about the evils of DOO on these trains when DOO apparently operates perfectly well,presumably with the RMT's approval, on many other trains on other routes. What is the difference?
 

Kite159

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The staff were fast checking tickets on the Heathrow Connect service on Friday as soon as it left Hayes.

Probably the RMT are moaning about the evilness of DOO on these trains as they go though long-ish tunnels
 

313103

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I think some of the comments in here should go in the Popular Misconceptions Thread!
 

Deerfold

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What a nonsense. Whatever does he think the Piccadilly Line does - far cheaper, and for much of Central London actually faster end-to-end as well - and in many respects more convenient.

Presumably by direct competition they mean Paddington - Heathrow.
 

Andrewlong

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Can anyone explain the logic of the RMT fulminating about the evils of DOO on these trains when DOO apparently operates perfectly well,presumably with the RMT's approval, on many other trains on other routes. What is the difference?

Is there an RMT leadership election coming up ? Lot of tub thumping going on.
 

jon0844

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Think the staff on HC are only interested in checking tickets between Hayes and Heathrow as that's the premium bit, I've very rarely been checked any other time.

I've had my ticket checked once between Paddington and Hayes. Otherwise it's always been between Hayes & Harlington and Heathrow.

On the last train I took back to PAD, the lady checked our tickets after leaving Heathrow and then spent the rest of the journey on her phone playing Candy Crush. I really do hope she wasn't spending any money on the game, as she could probably spend it quicker than she'd earn it. :D
 

causton

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I've had my ticket checked once between Paddington and Hayes. Otherwise it's always been between Hayes & Harlington and Heathrow.

On the last train I took back to PAD, the lady checked our tickets after leaving Heathrow and then spent the rest of the journey on her phone playing Candy Crush. I really do hope she wasn't spending any money on the game, as she could probably spend it quicker than she'd earn it. :D

I always thought this was the custom - to be checked just as you leave the Travelcard zone. However the other week I went on it for the first (and probably last) time and everyone was checked by Southall! No further check after that, which made me wonder about the people who got on at Hayes...
 

jon0844

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The check, not long after starting off from Paddington, was this year. Maybe a new thing? There was no further check, or even another walk through of the train, so perhaps the idea is to get the ticket checks down ASAP and then sit down until arrival?

In the case of the lady playing Candy Crush, she stood by the gangway door rather than sit down as the train was filling up on the way.
 

hassaanhc

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The last time I used Heathrow Connect, which was last month between Southall and Paddington (on a Sunday so only stop in between was at Ealing Broadway) there was a ticket check. I was sitting in the leading coach out of five and he must have started checking before Southall. I'm sure there were passengers without a ticket (judging by their reaction on seeing him) but nothing was said about that :neutral:. And at Paddington he ensured the train was empty before going ECS to depot.
 

berneyarms

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Aren't the entry/exit at all the intermediate stations not controlled by barriers? Hence the ticket check isn't that important between Paddington and Hayes & Harlington. It is however important for Heathrow as there are no barriers there, and Oyster isn't valid.

My understanding is that Heathrow Express will continue post-Crossrail, as outlined on the Crossrail website. Given the very high peak time loadings on stopping services out of Paddington, I would suggest that the HEX service will still be needed as I just can't see everyone fitting in. Plus it will still be about 10 minutes faster.
 

hassaanhc

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Aren't the entry/exit at all the intermediate stations not controlled by barriers? Hence the ticket check isn't that important between Paddington and Hayes & Harlington. It is however important for Heathrow as there are no barriers there, and Oyster isn't valid.

My understanding is that Heathrow Express will continue post-Crossrail, as outlined on the Crossrail website. Given the very high peak time loadings on stopping services out of Paddington, I would suggest that the HEX service will still be needed as I just can't see everyone fitting in. Plus it will still be about 10 minutes faster.

Definitely no barriers at Southall, almost certainly none at Hanwell (very quiet station :lol:) and probably not at West Ealing. Hayes & Harlington may have barriers while Ealing Broadway is the only one I 100% know has barriers.
 

Deerfold

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My understanding is that Heathrow Express will continue post-Crossrail, as outlined on the Crossrail website. Given the very high peak time loadings on stopping services out of Paddington, I would suggest that the HEX service will still be needed as I just can't see everyone fitting in. Plus it will still be about 10 minutes faster.

Heathrow Express has the right but no obligation to continue.

Surely if the loadings are high on the stopping services out of Paddington then having HEX replaced by another 4 stopping services an hour would help?
 

E16 Cyclist

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Can anyone explain the logic of the RMT fulminating about the evils of DOO on these trains when DOO apparently operates perfectly well,presumably with the RMT's approval, on many other trains on other routes. What is the difference?

Currently there's only a requirement to have an additional member of staff between Hayes and Heathrow on both the express and connect services because of the evacuation procedures required in the tunnel section as potentially if there was a fire on the train the driver could be cut off from the passengers who'd be left to fend for themselves
 
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