Why, 3 months from the date selected to travel, does it try to force me to reserve a table when I want window airline and only agree to offer me what I want after I add several random other tickets for the same service to my basket? :roll:
I book every week once a week so that wouldn't be a practical solution.Have you tried telephoning FHT to book? Or popping round your local staffed station?
It's a bit late then though isn't it? I'd rather have the reservation sorted before I get there.
Equally, you can buy them at your destination station?Not really time to sort out tickets when I arrive at the station - I think I get up early enough as it is.
Ticket office is closed when I get back.
Equally, you can buy them at your destination station?
Particularly considering that the booking engine they use on their website (Webtis) already has such software integrated for VTEC so it shouldn't be too hard to do!
Practical suggestions for the short term. In the long term what's needed is a Hull Trains seat selector. Now that these are available on GR, XC and VT I feel that HT and GW (High-Speed at least) are lagging a little. HT are in many ways a quality operator. Keep ahead of the curve guys...
There is always the option of booking at your local staffed station or by telephone.
And now the system won't allow me to use my work around to get a suitable seat. After the first selection it then just shows bogus £15 fares!
HT are doing £15 advance fares now - there could simply be a glitch where it is being applied by the system to all services. Is it possible for you to post an image of this so we can better understand it?
I've already said that I book tickets every week so I would rather not have to spend time every week ringing up or going to the station.
It would be better if there was a system that worked correctly.
I've written to them about this.
FHT's directors and officers are legally obliged to act in the best interests of their shareholders and I should be surprised if they chose to invest in a change that a tiny proportion of their customers care about and that would not make them any incremental revenue.
The same could very well be said of adding platform coach marker boards but they still did that, didn't they?
That's fine, it just means that you value the small incremental time saving higher than having your preferred seating.
FHT's directors and officers are legally obliged to act in the best interests of their shareholders and I should be surprised if they chose to invest in a change that a tiny proportion of their customers care about and that would not make them any incremental revenue.
Well I guess that having people in the right place on the platform may improve the chances of a right time departure which may in turn reduce the potential to lose revenue by causing delays and/or needing to pay delay repay.
The same could very well be said of adding platform coach marker boards but they still did that, didn't they?
Coach marker boards would be added by Network Rail, which does not have shareholders, and therefore the same could not in fact be said of it.
Why, 3 months from the date selected to travel, does it try to force me to reserve a table when I want window airline and only agree to offer me what I want after I add several random other tickets for the same service to my basket? :roll: