That is quite shocking, defiantly not something that I would expect from a company who has Alex Hornby as the companies MD.Just had this happen to me. I waited for 30+ minutes for the 18:10 number 500 bus from Hebden Bridge to Keighley, the last bus of the day, before ringing the WY Metro helpline. They told me that it had been cancelled but did not elaborate why. Other waiting passengers got lifts or went off in a taxi, but I took the train to Bradford, legged it from Interchange to Forster Square to make the connection, and got another train to Shipley, then yet another to Steeton. I got to my destination 90 minutes late and a bit miffed off. I've just emailed Keighley & District Buses to see what their side of the story is.
Sam