I normally use the GWR website for ticket purchase for journeys from Basingstoke to/from cities in the North of England. My itineraries might seem bizarre to some but here goes:
I buy a via London Off-Peak or Super-OffPeak return and use the outward leg to get to Hayes and Harlington (for Heathrow) via Reading, often needing to start quite early (within Peak times). I get to Manchester (say) by air the following day and then use the return part of the same ticket to get home, the last leg being from Waterloo.
For early morning trips out, the website shows the 08.05 GWR departure from Basingstoke but specifically blocks out the 08.28 and 08.47 XC departures (for OffPeak returns). XC opts in to the Network Railcard, but GWR seem to think that the Network Rule allowing me to use any train for the 'to London' leg does not apply to XC.
Before I have a go at GWR's web people, can the experts here confirm that I am right and GWR are wrong?
I buy a via London Off-Peak or Super-OffPeak return and use the outward leg to get to Hayes and Harlington (for Heathrow) via Reading, often needing to start quite early (within Peak times). I get to Manchester (say) by air the following day and then use the return part of the same ticket to get home, the last leg being from Waterloo.
For early morning trips out, the website shows the 08.05 GWR departure from Basingstoke but specifically blocks out the 08.28 and 08.47 XC departures (for OffPeak returns). XC opts in to the Network Railcard, but GWR seem to think that the Network Rule allowing me to use any train for the 'to London' leg does not apply to XC.
Before I have a go at GWR's web people, can the experts here confirm that I am right and GWR are wrong?