Gareth Marston
Established Member
Also re last nights episode I agree customer facing roles should expect some conflict and difficult customers. But sometimes the unnecessary rudeness of the general public baffles me. The guy in the pin stripe suit moaning about getting to Heathrow. No please or thank you when given the appropriate information. I would probably lose my job after a week telling someone to do one.
He was a fairly innocuous one, there's a lot worse out there. I've had other passengers remonstrating with irate passengers like that about their behaviour.