West Coast Main Line closed near Wembley (06/04)

[rmt4ever]

We're stuck on a Virgin train because of fire at Wembley.

We are travelling on a return journey which consists of advance first class tickets.

How much delayed do we need to be into Euston to get a full refund for the whole journey?

Fingers crossed for a long delay for a nice refund,

Thanks in advance

 

[30907]

Isnt the info on their website?

 

[rmt4ever]

Isnt the info on their website?

Yes but vauge

I.e. it says that if the delay is 120mins or more you get the whole journey refunded including the outward part of a return

Our outward part of the return wasnt delayed obviously but it was advance ticket so is that classes as two singles?? Or because booked together for the sake of delay repay classed as one return ?

 

[gazthomas]

There is certainly a compensation culture developing on trains these days. Yes, I agree that people should expect to arrive on time, but at times things happen that are out of control of the railway.

That said, the info is here: https://www.virgintrains.co.uk/delayrepay

 

[cjmillsnun]

Look at your ticket.

It will tell you if it is a single or a return. If it is a return then it's 120 mins.

Personally having been severely delayed recently, I'd rather just get to my destination sooner rather than continue to be delayed to get all the money back.

EDIT Agreed Gaz. This seems more like force majure.

 

[greaterwest]

A warehouse adjacent to the railway is ablaze in the Kenton area, and there's thick black smoke blowing across the lines.

 

[gazthomas]

Look at your ticket.

It will tell you if it is a single or a return. If it is a return then it's 120 mins.

Personally having been severely delayed recently, I'd rather just get to my destination sooner rather than continue to be delayed to get all the money back.

EDIT Agreed Gaz. This seems more like force majure.

Great minds

 

[cjmillsnun]

A warehouse adjacent to the railway has ablaze in the Kenton area, and there's thick black smoke blowing across the lines.

So not the railway's fault, yet they have to pay compensation that they won't be able to recover.

 

[Mag_seven]

A warehouse adjacent to the railway has ablaze in the Kenton area, and there's thick black smoke blowing across the lines.

Hopefully no gas canisters involved otherwise it could be long night!

 

[ainsworth74]

The industry interpretation, as far as I'm aware, is that an AP cannot be used as part of a return journey. Its a single ticket. Therefore compensation is only due, in their eyes, on APs that the delay actually occurred on. Not the APs for your return journey as well. Full compensation after 60 mins half after 30.

 

[rmt4ever]

The industry interpretation, as far as I'm aware, is that an AP cannot be used as part of a return journey. Its a single ticket. Therefore compensation is only due, in their eyes, on APs that the delay actually occurred on. Not the APs for your return journey as well. Full compensation after 60 mins half after 30.

Thanks, the first reply which actually answered the question !

 

[rmt4ever]

So not the railway's fault, yet they have to pay compensation that they won't be able to recover.

Yeah thats nice. Im sure the railway will be fining the building owner if it turns out they are to blame for the blaze, which will pay for delay repay.

Or if it was arson and the culprits caught they will be fined for the amount of loss.

Or if not caught, insurance to the rescue

 

[rmt4ever]

Hopefully no gas canisters involved otherwise it could be long night!

Cylinders involved https://www.getwestlondon.co.uk/new...ley-fire-firefighters-tackling-blaze-14502107

A LFB spokeswoman described the building as an "industrial site" and added the "ongoing fire involves cylinders" which pose a risk.

Firefighters in six appliances were still in attendance at 8pm.

Images on social media show large visible flames coming from the building and a lot of thick black smoke filling the air.

 

[londonmidland]

Hopefully no gas canisters involved otherwise it could be long night!

Unfortunately internal information confirms that gas canisters have been involved and have shot up in the air and landed next to/on the railway.

All services suspended with the DC lines also blocked.

 

[cjmillsnun]

Yeah thats nice. Im sure the railway will be fining the building owner if it turns out they are to blame for the blaze, which will pay for delay repay.

Or if it was arson and the culprits caught they will be fined for the amount of loss.

Or if not caught, insurance to the rescue

I doubt it.

 

[rmt4ever]

There is certainly a compensation culture developing on trains these days. Yes, I agree that people should expect to arrive on time, but at times things happen that are out of control of the railway.

That said, the info is here: https://www.virgintrains.co.uk/delayrepay

As soon as we heard of delay my face lit up, hoping it would be long enough of a delay for full delay repay. We have enough booze supplies to see us through a couple of hours im sure

 

[TUC]

So not the railway's fault, yet they have to pay compensation that they won't be able to recover.

Yes, that was part of the franchise deal they signed and so they will have built assumptions about the cost of it into their business plan.

 

[tsr]

Hopefully no gas canisters involved otherwise it could be long night!

Not only are cylinders involved, but some have ended up going lineside (with some force).


To give people an idea of the potential severity...

VTWC have pretty much every London-bound train stood, or coming to a stand, across their whole network - no departures UFN from Liverpool or Manchester included in that. GTR are berthing stock at MKC and Watford Jn which had one or two round trips still to do before close of play. WMR/LNWR appear to have arranged lots of ticket acceptance and then dissolved into chaos.

 

[Mag_seven]

Unfortunately internal information confirms that gas canisters have been involved and have shot up in the air and landed next to/on the railway.

All services suspended with the DC lines also blocked.

Brilliant!

 

[Helvellyn]

Well if it's an Advance you only get a refund for the one trip, i.e. the train you're on.

 

[MML]

Marston Vale Class 153 Bletchley to Bedford to the rescue then....hahaha.

 

[rmt4ever]

Well if it's an Advance you only get a refund for the one trip, i.e. the train you're on.

Sad times lol oh well. Still better than newt, as the say up north

 

[Bedpan]

Marston Vale Class 153 Bletchley to Bedford to the rescue then....hahaha.

Brings to mind the old "How many elephants can you get into a mini" joke, not that I can actually recall the essence of the joke itself.

 

[johnnychips]

Brings to mind the old "How many elephants can you get into a mini" joke, not that I can actually recall the essence of the joke itself.

Four. Two in the front and two in the back. Sorry for being OT.

Seriously, I hope no trains are stuck between stations... we don’t want another Lewisham.

 

[Trainfan344]

Get virgin to shove a voyager on the Marston Vale branch!*


* I know various factors mean this is almost impossible....

 

[randyrippley]

Yeah thats nice. Im sure the railway will be fining the building owner if it turns out they are to blame for the blaze, which will pay for delay repay.

Or if it was arson and the culprits caught they will be fined for the amount of loss.

Or if not caught, insurance to the rescue

one of the most naive posts I've read on this forum. How on earth is "the railway" going to fine the building owner?
If any arsonists are caught, how do you expect them to find the cash to pay?
Insurance? Big assumption that is has any. A lot of disused warehouses don't.

As soon as we heard of delay my face lit up, hoping it would be long enough of a delay for full delay repay. We have enough booze supplies to see us through a couple of hours im sure

Sorry, but this really comes across as rejoicing at other's misfortune.

 

[tsr]

Trapped trains will be released from the area shortly, under caution. Apparently the gas cylinder was actually a fire extinguisher. The irony... (still dangerous though!).

Severe delays to the end of service.

 

[CeeJ]

So not the railway's fault, yet they have to pay compensation that they won't be able to recover.

Think of it not as compensation, but as a refund. Passengers pay for a service and, like any other purchase, if the retailer (the TOC) can't provide it, they are entitled to a refund.

 

[TUC]

one of the most naive posts I've read on this forum. How on earth is "the railway" going to fine the building owner?
If any arsonists are caught, how do you expect them to find the cash to pay?
Insurance? Big assumption that is has any. A lot of disused warehouses don't.
.

There is a serious underlying point though, that the relavant rail companies should al least try to recover compensstion. Other businesses would. Too often the railway doesn't even try.

 

[rmt4ever]

one of the most naive posts I've read on this forum. How on earth is "the railway" going to fine the building owner?
If any arsonists are caught, how do you expect them to find the cash to pay?
Insurance? Big assumption that is has any. A lot of disused warehouses don't.


Sorry, but this really comes across as rejoicing at other's misfortune.

Dont worry the others will get delay repay too