Richard1960
Member
Taking a minute to clearly explain the situation in this case could have gone a long way and the guard ensuring he wasn't in her earshot when he said to a fellow staff member something like "I want her removed from my train." I'm sure those with disabilities can understand why provision on a train built in the 1980s with single narrow doors is different to on newer trains, if it's explained clearly. Although, if she was sold a ticket by the ticket office at Chester it's less easy to explain why someone would sell a ticket to Bolton without explaining that there are no trains to Bolton which convey mobility scooters.
Spot on .