Continuing with the ‘innovation’ theme, it isn’t always easy to distinguish between services and facilities just ‘getting better’ and more obvious ‘nobody has done it before’ innovation.
Something like increased frequencies might hardly be seen as innovative in the same way as tilting trains but can still have the effect of significantly reducing journey times for many passengers.
Also many new features are seen as simply keeping up with wider society or other modes. E.g. a typical modern car may have air conditioning, the ability to charge a mobile phone, a smart sat nav that can make sensible estimates of journey time allowing for congestion, more convenient luggage space than older models and so forth. Purchase of tickets on line, linking to mobile devices, etc. is another field. Arguably the franchises and ROSCOs have been quite progressive in these areas. We simply don’t know what a current nationalised BR would have done.
Going back to my own career, which included over 20 years with BR, it did frustrate me how long both attitudes and actual services took to change. InterCity was undoubtedly a great concept but it took so long to fully exploit it. Consider that the Railways were nationalised in 1948 with no really overarching vision. For a long time the regions seemed to persist with a ‘flagship train’ approach such as The Elizabethan and the Atlantic Coast Express. It took 15 years and the arrival of Dr Beeching from the private sector to really start articulating the concept of long distance, high speed as a market segment that railways were good at. Despite a good start with things like Mark 2 coaches, the corporate identity, the Deltics and Euston-Manchester/Liverpool electrification it still took ages to really capitalise on the idea. In fact the next 15 years saw the currency increasingly debased. It is amazing to look back at the cover of the 1978 National Rail Timetable and see an HST alongside a refurbished Class 101 DMU. The irony being that an ‘inter city’ passenger might well end up on either train. The map of inter city services included routes like the Arun Valley, lines round the Thanet Coast, the Hope Valley, the Durham Coast and Aberdeen-Inverness. It wasn’t really until the late 1980s, no less than 40 years after nationalisation, that InterCity could be recognised for offering a genuinely consistent product.