AlterEgo
Veteran Member
Seriously? This is clearly very much an isolated incident, most SET staff do an excellent job.
This is true, but is not how the press may portray it.
Seriously? This is clearly very much an isolated incident, most SET staff do an excellent job.
This is about what the public perception is. We know it’s isolated, but as AlterEgo says, that’s not how the press will portray it. It brings them in to disrepute, isolated or not.Seriously? This is clearly very much an isolated incident, most SET staff do an excellent job.
Regarding the rumour I heard, I didn't want to say what it was on here because it might not be true and it wouldn't be fair to suggest the guy had done it if he hadn't.
Plus the guy has opened himself to comment by posting his video and fairy tale on social media.
If this actually happened the way he says, a complaint to the police and TOC would have been the normal course of action.
What was the point in saying anything, then?
Unless it's changed again , I was taught in 2009 that you do remove the helmet. You rock it gently forward and backward , not in a twisting sideways motion , in case you need to stop them choking on their tongue.
He has reported it to the police and TOC, no reason why he can't put it on social media, it's the way of things nowadays. What makes you think it was a fairly tale?
Because it means there may be mitigating circumstances.
Unless they’re already not breathing and/or their airway in compromised. Pointless keeping the helmet on if they’re not breathing just in case you cause injury to their back of course.That "advice" has been superseded, and you now need atleast 2 people, and it is still a last resort.
(I'm a trained motorsport First Aider!)
Legally there could be a reason why not. There’s no crime in filming someone, but putting it over social media?He has reported it to the police and TOC, no reason why he can't put it on social media, it's the way of things nowadays. What makes you think it was a fairly tale?
There are no circumstances whatsoever which mitigate the circumstances shown in the video. The correct action would have been for the member of staff to remain in the booking office, close the blind/shutter and call for assistance.
Then he asks me to leave because he doesn't want to see me bleeding around anymore..
When I refused to leave because I had a valid ticket, he attacked me.
He claims: "I came to the station and told him something like 'I need a ticket to London, but firstly please could you help me with a first aid kit? I had an accident on my bike going downhill to the station'."
In the real world people can and do snap. So whilst it shouldn’t have happened, I’d expect the company to reach a conclusion based on the circumstances, and taking into account the member of staff’s overall record.
If things were as straightforward in life that things that shouldn’t happen don’t happen then the world would be a much better place, but unfortunately this is unrealistic.
Two guys started fighting in the control room of a factory I used to work at. One had been antagonising the other by tickling his ear (strange things happen on night shifts!), and been asked to stop multiple times.Really? In most jobs one would be sacked on the spot for any form of violence.
Two guys started fighting in the control room of a factory I used to work at. One had been antagonising the other by tickling his ear (strange things happen on night shifts!), and been asked to stop multiple times.
Eventually the person being tickled snapped and punched the other guy, who then punched him back before the rest of us broke it up.
Both were disciplined but both kept their jobs on final warnings.
This was a big FTSE100 company, so investigations and procedures were done properly. Certainly no sacking on the spot.
The station chappie appears to be Scottish. It never pays to antagonise a Scotsman - we are professionally trained to hold grudges.
There's that video of a fare evader on a ScotRail Turbostar being forcibly ejected by a fellow passenger and then not being let back on. The culture there certainly allows such things.They certainly do seem to do things differently in Scotland. It wouldn't actually surprise me to see a member of staff physically chucking someone out up there, and that approach being more accepted. I still remember seeing a (fairly slight and short, but no doubt formidable) female guard chase a fare evader off a train and out of the station in Scotland, I think it was Stirling, and it was surprisingly recent - last 10 years certainly.
The member of staff did mess up by doing that but the supposed victim is definatly not faultless. He seems to have provoked this member of staff into doing so and hidden certain details in his FB post.I find it both strange and alarming that an employee comes storming out of an office swearing at a customer and their are people sticking up for him!
That is why railway employees have such a poor customer service reputation.
This is railforums.co.uk. If there was footage showing a railway employee standing atop a pile of bloodied corpses of passengers, brandishing a chainsaw, and biting chunks from one of his victim's severed limbs, there would still be people here saying more to the story, two sides to everything, he's the real victim, must be the horrid passengers' fault, etc etc.I find it both strange and alarming that an employee comes storming out of an office swearing at a customer and their are people sticking up for him!
That is why railway employees have such a poor customer service reputation.
We may not know what went on before or after, but we don’t need to. We can see what happened then. If you’ve nothing to hide, you’ve no fear in being recorded. I regularly have customers saying they’ll film me, to which I hold no objections and encourage them to do.
But anyone defending the actions of this man need to think long and hard if they’re in the right job.
This is railforums.co.uk. If there was footage showing a railway employee standing atop a pile of bloodied corpses of passengers, brandishing a chainsaw, and biting chunks from one of his victim's severed limbs, there would still be people here saying more to the story, two sides to everything, he's the real victim, must be the horrid passengers' fault, etc etc.
Really? In most jobs one would be sacked on the spot for any form of violence.
Any organisation I've worked for would have dismissed any member of staff instantly for gross misconduct if they'd attacked a member of the public, brought the organisation into disrepute and ended up with police involvement over the incident.Sorry, but in the real world things are very different.
Really? In most jobs one would be sacked on the spot for any form of violence.
The KentLive report reports that the complainant said the police "watched the station's CCTV", as well as speaking with the staff member. I'm slightly surprised this would be available immediately, but I do think that will be useful evidence (although presumably it doesn't record the conversation?).
Now suppose the guy is bleeding badly enough to warrant immediate attention (unlikely it would appear). If so then maybe the employee asked him to leave under the byelaw which states "
No person shall enter or remain on the railway if, in the reasonable opinion of an authorised person, he is in an unfit or improper condition or his clothing may soil or damage any part of the railway or the property or clothing of any person on the railway. " If he did, and the person failed to leave then they would be in breach. Notwithstanding that, I suspect he had been asked to leave beforehand, in which case the complainant is still in breach of the bylaws.
would probably have brought the shutter down and called the BTP to have him removed.