BanburyBlue
Member
- Joined
- 18 May 2015
- Messages
- 728
My mother and a friend came back from Hamburg last night. Their flight was delayed, and hence they missed their (last) train home. They accepted a lift from a total stranger at midnight (!!), who was going their way, and dropped them off at home.
To be frank, my mum isn't one to make a fuss, so I can't see her thinking about going to the airline desk and complaining (or indeed ringing me at midnight to come and get them). So the airline probably didn't have a chance to rectify anything, so just wondering what should they have done? Is there an obligation on the airline to get them home, or put them in a hotel?
It was Birmingham Airport, and then would have been a XC train to Banbury. I'm guessing they would have been booked the flight and train separately.
To be frank, my mum isn't one to make a fuss, so I can't see her thinking about going to the airline desk and complaining (or indeed ringing me at midnight to come and get them). So the airline probably didn't have a chance to rectify anything, so just wondering what should they have done? Is there an obligation on the airline to get them home, or put them in a hotel?
It was Birmingham Airport, and then would have been a XC train to Banbury. I'm guessing they would have been booked the flight and train separately.