CrazyRupes
Member
- Joined
- 4 Jun 2012
- Messages
- 21
Hi,
On the 21st July at the time I was travelling the Thameslink core stations were closed and I needed to get to St Pancras.
I bought a super off peak day return ticket at Three Bridges, believing that I could go via London Bridge and the Northern line. When I got to London Bridge the LU staff told me they were not doing ticket acceptance on Thameslink tickets that day. I had asked a member of Thameslink staff the day before and he assured me that they were doing ticket acceptance when the stations were closed.
When I phoned Thameslink to complain, they said my ticket was not valid as it had London Terminals on it rather than St Pancras. They also said it was the passengers responsibility to check the ticket was valid.
I emailed my complaint to Thameslink and after over 2 weeks they haven’t responded.
So....
Am I naive in thinking that every ticket that comes out of a kiosk should be valid? I specifically selected St Pancras on the ticket machine and yet got a London Terminals ticket out.
I also think I should be compensated by Thameslink for the extra cost of travelling between London Bridge and St Pancras. As the kiosk should have given me a valid ticket and Thameslink should have arranged ticket acceptance.
I’d be glad to know everyone’s thoughts on this.
On the 21st July at the time I was travelling the Thameslink core stations were closed and I needed to get to St Pancras.
I bought a super off peak day return ticket at Three Bridges, believing that I could go via London Bridge and the Northern line. When I got to London Bridge the LU staff told me they were not doing ticket acceptance on Thameslink tickets that day. I had asked a member of Thameslink staff the day before and he assured me that they were doing ticket acceptance when the stations were closed.
When I phoned Thameslink to complain, they said my ticket was not valid as it had London Terminals on it rather than St Pancras. They also said it was the passengers responsibility to check the ticket was valid.
I emailed my complaint to Thameslink and after over 2 weeks they haven’t responded.
So....
Am I naive in thinking that every ticket that comes out of a kiosk should be valid? I specifically selected St Pancras on the ticket machine and yet got a London Terminals ticket out.
I also think I should be compensated by Thameslink for the extra cost of travelling between London Bridge and St Pancras. As the kiosk should have given me a valid ticket and Thameslink should have arranged ticket acceptance.
I’d be glad to know everyone’s thoughts on this.