I am booked to travel on Eurostar on a London to "Any Belgium Station" ticket over the first May bank holiday weekend. Since travel on Eurostar isn't allowed any more from the UK unless you live on mainland Europe clearly that isn't going to happen. (The Eurostar website currently has this message
However I can see from the Eurostar website that they are only offering an "eVoucher" which you must use to book a new journey by 30th September 2020 and complete travel by 31st March 2021.
That is no good. I have another booking with Eurostar in August anyway so I would like to defer my plans until the first May bank holiday in 2021. That is not possible under the terms of the voucher and so I would like a refund instead.
Does anyone know how to go about this? I cannot see anything on the website apart from applying for a voucher, which I don't want. It does seem that in the Conditions of Carriage (https://www.eurostar.com/uk-en/conditions-carriage) term 32 might be relevant. Specifically 32.3.2.
This suggests if you are delayed or likely to be delayed by more than 60 minutes you can choose a refund. At the moment Eurostar look to be down to a single service per day. The outward one is over 2 hours after my booked train whilst the return one is several hours earlier. So I think, unless they change the time of the 1-train-per-day they are now running that it is clear I would be delayed by > 60 minutes so should be able to request a refund.
If my understanding is correct has anyone had any success doing that? I guess telephoning is the only option.
).Important update: travel from the UK for non-residents of continental Europe is no longer permitted.
However I can see from the Eurostar website that they are only offering an "eVoucher" which you must use to book a new journey by 30th September 2020 and complete travel by 31st March 2021.
That is no good. I have another booking with Eurostar in August anyway so I would like to defer my plans until the first May bank holiday in 2021. That is not possible under the terms of the voucher and so I would like a refund instead.
Does anyone know how to go about this? I cannot see anything on the website apart from applying for a voucher, which I don't want. It does seem that in the Conditions of Carriage (https://www.eurostar.com/uk-en/conditions-carriage) term 32 might be relevant. Specifically 32.3.2.
32.2.3 deciding not to travel or to continue your journey under the contract. In this case, you will be entitled to a full refund on the unused portion of your ticket to the extent covered by the contract with us and on the used portion of your ticket to the extent covered by the contract with us if your journey no longer serves any purpose for you having regard to your original travel plan, provided that you provide supporting evidence, where appropriate, that your journey no longer serves any purpose for you and you cancel your ticket in accordance with our instructions.
This suggests if you are delayed or likely to be delayed by more than 60 minutes you can choose a refund. At the moment Eurostar look to be down to a single service per day. The outward one is over 2 hours after my booked train whilst the return one is several hours earlier. So I think, unless they change the time of the 1-train-per-day they are now running that it is clear I would be delayed by > 60 minutes so should be able to request a refund.
If my understanding is correct has anyone had any success doing that? I guess telephoning is the only option.