Are we 100% sure this is a real company and not just a website task from The Apprentice?
I did wonder when the PayPal receipt for my purchase gave contact details of ECTL with a gmail.com address.
Are we 100% sure this is a real company and not just a website task from The Apprentice?
You can’t call them “crew”, they’re “ambassadors” and some other woke term instead of “drivers”.It would be interesting to understand the crew diagrams and roster for this service.
Definitely need better paths, putting the 1436 right behind the 1430 LNER stopping service doesn't seem great, non stop to Newcastle but takes 3hrs11 to do it presumably waiting behind the 1430 at all 6 stopsSo looking at the launch week initial timetable appears to be on Monday to Friday:
Kings Cross 1045 arriving Edinburgh 1517
Kings Cross 1436 arriving Edinburgh 1915
Edinburgh 0911 arriving Kings Cross 1348
Edinburgh 1612 arriving Kings Cross 2047
Saturday:
Kings Cross 1025 arriving Edinburgh 1457
Edinburgh 0849 arriving Kings Cross 1315
Sunday:
Kings Cross 1023 arriving Edinburgh 1440
Kings Cross 1624 arriving Edinburgh 2054
Edinburgh 1053 arriving Kings Cross 1456
Edinburgh 1545 arriving Kings Cross 2021
Interesting that Saturday is only one return journey.
Also they desperately need to work on getting better paths out of Network Rail. Whilst they are mostly going after the budget market which is often more price than time conscious it's a fairly terrible state of affairs that they're running non-stop from Newcastle to Stevenage and yet are sometimes slower than LNER services calling at York and Darlington!
That purple is manky on-screen on a Windows machine. Same horrid colour the Scout Association use, which apparently looks fine on a Mac...oops!
Edit: though it's a very comprehensive site which is quite simple, clear and well put together, and I've not noticed any misinformation, yet at least! Interesting that they specifically mention they have changed the colour temperature of the interior lighting over the standard 80x, which is yet another one in the eye for RUK "naysayers" if true!
This Charter does not affect your legal rights, which are set out in the National Rail Conditions of Travel and can be found at national rail.co.uk. Copies of this Charter can be obtained from our lumo website or app.
Contents
- How to contact us
- How to plan your journey
- How to buy a ticket & reserve a seat
- When travelling with us
- How we can help with Passenger Assistance
- Delivering our promise to you
- Service Disruption
- How to Claim Delay Repay
- How to claim a refund
- Feedback and complaints
- Rail Ombudsman and consumer watchdogs
- Rail Passenger Rights and Obligations Regulation
- Network map [no link]
Webform: www.lumo.co.uk/webforms
Twitter: lumo Twitter
Email: [email protected] Post: Freepost LUMO CUSTOMER SUPPORT [no new line?]
This one had the link in bold anyway. The square brackets make me think that it's some sort of placeholder.HOW TO PLAN YOUR JOURNEY
Whether you know where to travel, or you’re in need of some advice, you can get some inspiration from our destination guides which include some great ways to explore the places where we call and give you special offers at [www.lumo.co.uk]. Once you’ve decided to travel, we want to make it as easy and simple as possible for you to plan your journey. There are a number of handy planning tools which can help you get the information you need, so choose the most convenient one for you.
Just curious!The only exception for Lumo not accepting railcards is Veteran’s Railcards – we’re sorry but for now you can’t use these with Lumo tickets although we’re looking into changing that in the future – all other railcards are accepted with our LumoFixed and Anytime tickets.
I like how 'woke' now means nothing more than 'something which I find objectionable'.This is the new style, coming from websites allowed to be designed principally by the sales team, that giving a "menu" of the offerings is not required, and you are here TO BOOK. It can be seen elsewhere, such as some airlines.
It seems to come from Woke-style system designers who find reading a timetable too difficult - so they presume everyone else finds it too difficult as well.
And as an aside, could someone explain why this is the case (from their "Railcards" page):
Ah OK, didn't know that so it seemed odd that they weren't accepting them!You mean the non-acceptance of the veteran's railcard? Hull Trains and Grand Central are the same.
Various bits of their "Passenger's Charter" page aren't quite right (my bold for all):
This one had the link in bold anyway. The square brackets make me think that it's some sort of placeholder.
And then at the top of the page, when you try hovering over "Reimagining Rail", the "Our Fleet" subpage pops up at the top of the drop-down menu. Not very intuitive.
On the "Our Fleet" page, there's this diagram of their units (well, it's actually a set of pictures, one for each coach). Try and count the number of pixels )):
And as an aside, could someone explain why this is the case (from their "Railcards" page):
Just curious!
-Peter
94 seats per carriage, wow! That's almost as much as Flixtrain (which I believe is over 100).Various bits of their "Passenger's Charter" page aren't quite right (my bold for all):
This one had the link in bold anyway. The square brackets make me think that it's some sort of placeholder.
And then at the top of the page, when you try hovering over "Reimagining Rail", the "Our Fleet" subpage pops up at the top of the drop-down menu. Not very intuitive.
On the "Our Fleet" page, there's this diagram of their units (well, it's actually a set of pictures, one for each coach). Try and count the number of pixels )):
And as an aside, could someone explain why this is the case (from their "Railcards" page):
Just curious!
-Peter
EDIT: Also just noticed this page: https://www.firstgroupcareers.com/company/ect/meetourteam/
Go to "Who we are", then hover over "Our Philosophy", and then click "Our People" - at the bottom of the page, you can "Meet our team". This takes you to the link above.
The LumoEats thing could be quite innovative. Suggests you will be able to pre-order hot food from M&S and other partners to be delivered to your seat, as well as a traditional trolley service. I've long thought that TOC should try to team up with outfits like Leon to serve tasty meals instead of soggy microwaved bacon rolls etc.
The paragraph quoted reads to me that the only railcard being accepted is the Veteran's Railcard, because it's the only exception to "not accepting railcards" (their words). However this then makes the rest of the paragraph less than sensible, so finally I concluded that what they meant to say was that they accept all railcards except the Veteran's Railcard. Am I the only one who finds this text just bad- "The only exception for Lumo not accepting railcards is Veteran’s Railcards"?You mean the non-acceptance of the veteran's railcard? Hull Trains and Grand Central are the same.
94 seats per carriage, wow! That's almost as much as Flixtrain (which I believe is over 100).
That is a fair point (though I think Leon has lost its way since the EuroGarages mob bought it, with a considerably less attractive menu than before). One surprising thing is that they don't (unlike Avanti and LNER) seem to be offering "order from the app on board for at seat delivery" but instead you need to wait for the trolley, if I read it right.
But is there any particular reason that one isn't valid when the others are? Seems a bit random?You mean the non-acceptance of the veteran's railcard? Hull Trains and Grand Central are the same.
Given that this service will be using 5 car IETs, will be considerably cheaper than LNER and allegedly use FISA lean seating
Why? The long run position will be that Lumo can't offer cheaper fares and the coaches serve other places on their way between London and Scotland. Also, there doesn't appear to be any plan to run overnight.This could spell the end of the coach services.
It's from Transcal, the Aerolite or something...It's not the LEAN, it's a different seat. I think it is FISA made though. There is some discussion of what it is on the rolling stock thread linked above.
Shame about the lack of first class. Maybe they will do 'standard plus', where one coach gets a free seat next to you and inclusive catering. Seems unlikely.
Shame about the lack of first class. Maybe they will do 'standard plus', where one coach gets a free seat next to you and inclusive catering. Seems unlikely.