MagisterLudi
Member
- Joined
- 6 Apr 2017
- Messages
- 74
Afternoon
Asking for someone else. Arrived at SYD on Friday at 18:39 and reported they were unable to buy an off-peak or open return for this journey: Sydenham (SYD) - St Albans City (SAC). When they questioned the staff member present, he refused to sell them a ticket, stating it was because his colleague was on a break and refused them entry through the barrier when they advised they would subsequently buy online. A screenshot of the attempted online purchase is attached and the option for a return is not present.
Any advice as to why it is not available and what to do (if anything) about the attitude of the staff member would be appreciated. Needless to say 2 singe tickets were purchased instead.
Thanks,
ML
Asking for someone else. Arrived at SYD on Friday at 18:39 and reported they were unable to buy an off-peak or open return for this journey: Sydenham (SYD) - St Albans City (SAC). When they questioned the staff member present, he refused to sell them a ticket, stating it was because his colleague was on a break and refused them entry through the barrier when they advised they would subsequently buy online. A screenshot of the attempted online purchase is attached and the option for a return is not present.
Any advice as to why it is not available and what to do (if anything) about the attitude of the staff member would be appreciated. Needless to say 2 singe tickets were purchased instead.
Thanks,
ML
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