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Transpennine woes and a moan...

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SuperNova

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It always amuses me how, no matter what the timeframe, the issue is always someone else's fault when it comes to management of the Transpennine Express franchise.
There isn’t any such thing as a franchise and there hasn’t been for over 2 years. Do wish people would realise the world we are living in - nationalisation all but in name and at arms length.

May 18 was fundamentally the fault of DfT as is what is happening now. Same with Northern and their issues.
 
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47271

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Transpennine are so unreliable now that I actively avoid them on any route that has an alternative operator. Before Covid I used to be on the Manchester Airport-Scotland services three or four times a month, I've been on two in total since May 2021. They might even be worse than Scotrail, which is saying something.
 

class397tpe

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Transpennine are so unreliable now that I actively avoid them on any route that has an alternative operator. Before Covid I used to be on the Manchester Airport-Scotland services three or four times a month, I've been on two in total since May 2021. They might even be worse than Scotrail, which is saying something.
They had a great performance today! (looking at trains through preston). It's so bad its laughable.
Similar performances most days this week.

This can't all be because drivers aren't working rest days right? Surely >70% of services can't rely on rest day working?

1655505845768.png
 

DaveB10780

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They had a great performance today! (looking at trains through preston). It's so bad its laughable.
Similar performances most days this week.

This can't all be because drivers aren't working rest days right? Surely >70% of services can't rely on rest day working?
That is the part I really do not understand. These services are often marked as running 24 hours before then all cancelled/changed. I would expect a couple to change at most. From an outside perspective the problem seems to be solely caused by this frequent crew changeover and lack of route knowledge. Someone might have thought this saves money but it is completely obvious that it increases scheduling complexity exponentially and also increases risk all around. Once the crew scheduling starts going wrong it cannot be unpicked and causes zillions of knock on effects on multiple trains which is precisely what we see.

Eventually someone should put their hands up and say we got this plan wrong, sorry you many travellers who have had journey stress heaped on them.
 

SuperNova

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That is the part I really do not understand. These services are often marked as running 24 hours before then all cancelled/changed. I would expect a couple to change at most. From an outside perspective the problem seems to be solely caused by this frequent crew changeover and lack of route knowledge. Someone might have thought this saves money but it is completely obvious that it increases scheduling complexity exponentially and also increases risk all around. Once the crew scheduling starts going wrong it cannot be unpicked and causes zillions of knock on effects on multiple trains which is precisely what we see.

Eventually someone should put their hands up and say we got this plan wrong, sorry you many travellers who have had journey stress heaped on them.
Again, that plain assumptions on one posters part and certainly doesn't affect the WCML services anything like North route services.

Increased sickness, RDW agreements not being in place and a backlog of training are the ultimate causes.
 

DaveB10780

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Again, that plain assumptions on one posters part and certainly doesn't affect the WCML services anything like North route services.

Increased sickness, RDW agreements not being in place and a backlog of training are the ultimate causes.
So what do staff do when they are available for work and all the trains are cancelled?
 

Foxcover

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Interestingly they managed to run an occasional 802 shuttle last Sunday between Manchester Victoria and Lime Street. A family member called me about getting it home to Liverpool as they were keen to avoid last weekend’s festival carnage at Piccadilly, but it was showing unavailable to buy on the Trainline. I tweeted TPEassist, who said they had made online tickets unavailable as they thought it would be too busy or might not run.

Not unpredictably (and given also that TPE have managed to run very little at the weekend over the last year to Lime St, so leisure travellers mostly think TPE no longer exists) the family member had an 802 carriage to herself from Man Victoria to Lime St on a June, festival, Sunday late afternoon, which is pretty unheard of and in stark contrast to the Piccadilly 13/14 experience!
 

class397tpe

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Again, that plain assumptions on one posters part and certainly doesn't affect the WCML services anything like North route services.

Increased sickness, RDW agreements not being in place and a backlog of training are the ultimate causes.
Is the availability of the 397s also a factor?
(would be sad if it were, they are my favorite modern train haha)
 

VauxhallNova

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There isn’t any such thing as a franchise and there hasn’t been for over 2 years. Do wish people would realise the world we are living in - nationalisation all but in name and at arms length.

May 18 was fundamentally the fault of DfT as is what is happening now. Same with Northern and their issues.
What about Dec 2019?
 

Everywhere

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Whilst the focus is full on with train crew salaries no one is looking at the huge amount of salaries (£50k + a year) the majority of Bridgewater House management get for basic, trivial office based work. Any railway savings can come from trimming the excessive amount of ineffective and needless management grades that exist across the TPE structure
 

Fokx

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Whilst the focus is full on with train crew salaries no one is looking at the huge amount of salaries (£50k + a year) the majority of Bridgewater management get for basic, trivial office based work. Any railway savings can come from trimming the excessive amount of needless management grades that exist across the TPE structure
A large majority of the staff are currently working from home (not helped by a maintenance issue that caused the office building to be shut)

Rather than cutting/trimming the staff you could save a huge chunk by simply not having a two story office in the heart of central Manchester and move towards utilising more WFH or the existing rental spaces elsewhere within the business
 

gimmea50anyday

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Yes, trim some of the unnecessary management layers AND get rid of dishwater House, as you rightfully mention the amount of management that are still WFH i.e walk their dogs while in zoom meetings that they probably aren't paying attention to….

Bridgewater House cant be cheap given its location, there are plenty of cheaper locations they could be using, for example the empty floors in Gunner House, Newcastle (which tbh Im surprised Lumo aren't using as it is far closer to the station than Grainger Market) or the empty space within Manchester Victoria above the ticket office….

Whilst the focus is full on with train crew salaries…..

Owning group just posted profits of £30+ million. Yet they say theres no money in the pot……

you have to admit what this says to the staff who simply want a reasonable wage to come in on their day off doesn't put the company in a decent light…..
 
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GoneSouth

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So what do staff do when they are available for work and all the trains are cancelled?
Do you mean for voluntary overtime etc? That’s probably their own business, and like the rest of us enjoying time with the family hopefully.
 

DaveB10780

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Do you mean for voluntary overtime etc? That’s probably their own business, and like the rest of us enjoying time with the family hopefully.
No I don't mean that I was thinking of the situation when 80% of the trains get cancelled but there must be quite a lot of staff who have little to do on their normal days work. That I find most sad, a terrible waste of resources and to the detriment of everybody.
 

GoneSouth

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I tweeted TPEassist, who said they had made online tickets unavailable as they thought it would be too busy or might not run.

Is this a new low? Train company stops selling tickets because they don’t even know if their services are running?

What a mess

Yes, trim some of the unnecessary management layers AND get rid of dishwater House, as you rightfully mention the amount of management that are still WFH i.e walk their dogs while in zoom meetings that they probably aren't paying attention to….

Bridgewater House cant be cheap given its location, there are plenty of cheaper locations they could be using, for example the empty floors in Gunner House, Newcastle (which tbh Im surprised Lumo aren't using as it is far closer to the station than Grainger Market) or the empty space within Manchester Victoria above the ticket office….



Owning group just posted profits of £30+ million. Yet they say theres no money in the pot……
If you mean that profit is across the whole of First Group, I honestly don’t think that’s a lot, and it really won’t go far to fixing the problems. I don’t just mean TPE, they have problems across GWR and the state of the bus industry right now is probably worse than the rail industry. What’s more frustrating about the profit if it is indeed across First Group, is that it’s made on the back of Government subsidy specifically directed at keeping both bus and rail afloat during COVID. That can’t be right.

That said, private companies wouldn’t exist without profits so take your choice…

I have conflicting views here or am I just indecisive, I just don’t know :s
 
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VauxhallNova

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I for one welcome complex views on issues that aren't easily solved. The strategy and management approach needs to change, irrelevant of who takes cost and revenue risk, which it seems most of us agree on.
 

Foxcover

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Bridgewater House cant be cheap given its location, there are plenty of cheaper locations they could be using, for example the empty floors in Gunner House, Newcastle (which tbh Im surprised Lumo aren't using as it is far closer to the station than Grainger Market) or the empty space within Manchester Victoria above the ticket office….
Perhaps if their offices had been in Manchester Victoria in December 2019, they would have been a little closer to the human impacts on staff and passengers of abandoning practically the entire core transpennine timetable in favour of training up crews on the incremental (but doubtless more interesting in the Boardroom) Scotland service. That time was awful and frankly dangerous for passengers and station staff alike.
 

Moonshot

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No doubt the service is falling apart. Not going to get better anytime soon. Travellers should simply avoid booking tickets and use another way of getting to where they want to go
 

centro-323

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... Bridgewater House cant be cheap given its location, there are plenty of cheaper locations they could be using, for example the empty floors in Gunner House, Newcastle (which tbh Im surprised Lumo aren't using as it is far closer to the station than Grainger Market)...

Lumo are based behind the station at Central Square South, having moved out of the Bigg Market last year.
 

VauxhallNova

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Perhaps if their offices had been in Manchester Victoria in December 2019, they would have been a little closer to the human impacts on staff and passengers of abandoning practically the entire core transpennine timetable in favour of training up crews on the incremental (but doubtless more interesting in the Boardroom) Scotland service. That time was awful and frankly dangerous for passengers and station staff alike.
I think the finance team were most interested. It was over and above the ITT specification for the contract, meaning it must have been lucrative financially.
 

SuperNova

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What about Dec 2019?
That was the fault of an MD who ploughed ahead at all costs and paid for it with his job.
Owning group just posted profits of £30+ million. Yet they say theres no money in the pot……

you have to admit what this says to the staff who simply want a reasonable wage to come in on their day off doesn't put the company in a decent light…..
Because it's not the same thing. Really wish you would understand that - just because one part of an owning group is making money, and through the sale something, does not mean it will then go to other areas of the business. And with National Rail Contracts that can't even happen anyway.
Yes, trim some of the unnecessary management layers AND get rid of dishwater House, as you rightfully mention the amount of management that are still WFH i.e walk their dogs while in zoom meetings that they probably aren't paying attention to….
1) What unnecessary management layers? 2) Why would you want to get rid of a HQ where teams need to be in place to work with one another? 3) You do realise managers WFH pre-pandemic albeit not as much 4) Jobs advertised internally within TPE, as you know, are for Hybrid working. Network Rail managers I'm told need to be in the office 3 days a week and from what I've heard the new MD wants people back in too but there was some kind of issue at BWH which is why there's plenty of people working in Huddersfield currently.
 

yorksrob

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A large majority of the staff are currently working from home (not helped by a maintenance issue that caused the office building to be shut)

Rather than cutting/trimming the staff you could save a huge chunk by simply not having a two story office in the heart of central Manchester and move towards utilising more WFH or the existing rental spaces elsewhere within the business

One wonders why the railway industry is renting city centre accommodation when there are redundant office buildings within the railway estate (the office block at Man Vic springs to mind).
 

Trainrave

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As I suspected would happen, 03:22 Leeds to airport cancelled. Minibus is very comfortable and due to low numbers direct to airport as a private taxi for our group. Arriving 20 minutes earlier than train even going via Huddersfield.

Makes you wonder what the point of that train is, just cancel it and give the engineers better maintenance access.

I believe this service runs via Normanton and Elland, rather than Stalybridge/Ashton Moss.
If so, it’s for diversionary route retention.
 

sportzbar

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The problem with the office space above Manchester Victoria (expansive as it is) is the huge amount of asbestos in the building and the reluctance by Network Rail to spend the money removing it.

However something is beginning to happen in regard to this but only rumours as to who the new tenant(s) will be.....
 

Moonshot

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The problem with the office space above Manchester Victoria (expansive as it is) is the huge amount of asbestos in the building and the reluctance by Network Rail to spend the money removing it.

However something is beginning to happen in regard to this but only rumours as to who the new tenant(s) will be.....
My understanding of this is that the space will be used by Network Rail to replace the demolished square one building outside Piccadilly
 
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