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Why I prefer to use a ticket office and obtain a physical ticket

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alxndr

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I'm not convinced that for most people printing an e ticket is really "more steps" than going out of your way to go to a TVM to print it?
I can't speak for most people, but for me a TVM is easier. I'm often passing one anyway, if not I'm already going to be at the station when I get the train and can do it there. It's a quick job.

If I print myself I have to turn on the printer, either fight with the poor WiFi reception in my house or crawl around swapping the cable from my partner's PC to my laptop and back again (or email it to them if they're around), set the scaling to a sensible size and either fold or cut to fit the A4 sheet in a manner that allows it to be stored sensibly. I'd better make sure I don't put the paper down and have it blend into all the other A4 sheets of white paper around, whereas a proper ticket is a very recognisable orange.

Outside rail, for many venues/events e-tickets are the only option these days.
As stated before, if there's no alternative I'll switch, until then I have my preference. That preference also extends to event tickets where there is an option.
E-tickets do not require apps to connect; you are thinking of m-tickets
I am not. Even a pdf requires an app (or computer program) to be displayed electronically even if this is not a ticket retailer's one.


Please just accept that some people don't like etickets and stop trying to convert us. I know what is easier and a more pleasant experience for myself and will continue to use it for as long as it remains an option.
 
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Bletchleyite

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[Before someone says it: yes, I could print an e-ticket, but that is more steps, I have to be near a printer, the only ticket I've ever lost was a printed e-ticket because I'd not spent more time cutting it down to size and therefore it didn't fit in my wallet]

What sort of weird wallets do people on here have that won't fit bog roll tickets or folded e-tickets in the notes slot?
 

yorkie

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I can't speak for most people, but for me a TVM is easier. I'm often passing one anyway, if not I'm already going to be at the station when I get the train and can do it there. It's a quick job.
Do you wait until immediately before departure to print them or do you print them in advance and store them?

I used to aim do the latter and try to keep tabs on which ones I had collected. I'm often travelling in groups and I often buy for other people (or others are buying for me) and many of my journeys involve split ticketing too.

I'm so glad not to have to faff around and keep tabs on it all.


If I print myself I have to turn on the printer, either fight with the poor WiFi reception in my house or crawl around swapping the cable from my partner's PC to my laptop and back again (or email it to them if they're around), set the scaling to a sensible size and either fold or cut to fit the A4 sheet in a manner that allows it to be stored sensibly. I'd better make sure I don't put the paper down and have it blend into all the other A4 sheets of white paper around, whereas a proper ticket is a very recognisable orange.
Sounds like you have a complicated and difficult to use setup.

As stated before, if there's no alternative I'll switch, until then I have my preference. That preference also extends to event tickets where there is an option.

I am not. Even a pdf requires an app (or computer program) to be displayed electronically even if this is not a ticket retailer's one.
Ok; technically yes you need a PDF reader, which is standard these days, but it doesn't need to "connect" any apps, so I'm not sure what you meant by that.

Please just accept that some people don't like etickets and stop trying to convert us. I know what is easier and a more pleasant experience for myself and will continue to use it for as long as it remains an option.
I accept that some people prefer to have paper tickets, but this is a minority. Will you accept that most people prefer e tickets?

As for trying to convert people, I am only responding because reasons have been posted in favour of paper tickets; it's not me who is initiating this in some sort of crusade to convert people.
 

yorkie

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Could an excess from off peak to anytime be issued without a ticket office? I had to get an excess lately because I finished work earlier.
Absolutely yes. No-one is denied travel if a ticket office isn't open/available.
how many people have a printer (Many just use the office printer for the odd bits of printing they need). And when did it last get used. An inkjet will stop working as the ink in the jets dries out.
And the number of people who struggle to get the bl00dy printer to connect to their device. Oher forums are full of people complaining about their printer. I never tried to get mine to work wireless. I just plug a USB cable into my pc. And I work in IT.
Actually, I dont know when I last printed with my scanner/printer. Whether it will work if I needed to print I don't know.
Tech is good when it works. but if it goes wrong it can spoil your day big time.
I have access to a printer at work, but I rarely use it for anything like this; the option is there if I need it. If - for whatever reason - I felt a need to be able to print things at home then I would get a printer. Inkjet technology is old hat.
 

sheff1

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E-tickets do not require apps to connect
It seems they do with some TOCs.

If I book on TPE it offers me an "E ticket" and then says "You must have a UK registered iTunes account or Google Play account. If you don’t have a UK registered iTunes or Google Play account you will need to choose another fulfilment method. There are no mobile devices currently registered within My Account. You can still use this option but your tickets will not be delivered until you have download (sic) the Ticket Wallet application to a suitable mobile device."

One would hope TPE know what they are selling and the above makes it pretty clear that they will not deliver E tickets until I have downloaded an app.
 

miklcct

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It seems they do with some TOCs.

If I book on TPE it offers me an "E ticket" and then says "You must have a UK registered iTunes account or Google Play account. If you don’t have a UK registered iTunes or Google Play account you will need to choose another fulfilment method. There are no mobile devices currently registered within My Account. You can still use this option but your tickets will not be delivered until you have download (sic) the Ticket Wallet application to a suitable mobile device."

One would hope TPE know what they are selling and the above makes it pretty clear that they will not deliver the tickets until I have downloaded an app.
Similar wording still exists in other FirstGroup TOCs despite they are now doing proper e-tickets sent in .pdf form via email.
 

alistairlees

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It seems they do with some TOCs.

If I book on TPE it offers me an "E ticket" and then says "You must have a UK registered iTunes account or Google Play account. If you don’t have a UK registered iTunes or Google Play account you will need to choose another fulfilment method. There are no mobile devices currently registered within My Account. You can still use this option but your tickets will not be delivered until you have download (sic) the Ticket Wallet application to a suitable mobile device."

One would hope TPE know what they are selling and the above makes it pretty clear that they will not deliver E tickets until I have downloaded an app.
These are not eTickets and, no, TPE don't know what they are doing in this case.
 

Silver Cobra

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I used to be rather reluctant to use e-tickets, doing anything and everything that was necessary to be issued with physical CCST. These days however, the overwhelming majority of tickets I use are e-tickets, only using physical ones where e-tickets can’t be issues (e.g. out boundary travel cards or cross-London transfer tickets). Spending a week in Norfolk and Suffolk right now, I’m using an e-ticket for my week-long ticket for the local bus network.

Something that helped to move me over e-tickets was during the beginning of the COVID-19 pandemic. I had accidentally bought an e-ticket for a journey with LNER prior to travel restrictions coming into effect. Once the restrictions came in, LNER offered refunds for tickets dated within the restriction period. I had to get refunds for the e-tickets and some physical tickets I collected a few weeks prior. The e-tickets were refunded in less than an hour while it took a few weeks to get a refund for the physical tickets.

It’s not to say refunding e-tickets will always be that quick, but having that possibility is definitely an advantage.
 

tomuk

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What sort of weird wallets do people on here have that won't fit bog roll tickets or folded e-tickets in the notes slot?
Why would I have a wallet I'm not carrying any cash in this cashless utopia
 

AM9

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Actually it's rubbish, and they keep being told about it and not fixing it!
So not much of an incentive for somebody who can use kit, let alone those who neither have the devices nor the ability to use one. So for all this pushing for online booking to be the default, even thos pushing it can't get it right.
What sort of weird wallets do people on here have that won't fit bog roll tickets or folded e-tickets in the notes slot?
A perfectly standard card wallet. I use one and it takes up to 20 credit card sized 'cards'. I rarely carry cash other than the odd pound coin for a swimming pool locker, and maybe an odd fiver, tenner or £20 note in case of an emergency. When the wallet is full it is about 20mm thick. I can pull it from my pocket, extract the necessary ticket(s) whilst walking in about 20 seconds which is a lot quicker the some of the faffing around at the barriers with phones, seen at St Albans. So at a station where the gateline is less than 30 seconds from the nearest train doors, the queue often stalls whilst somebody does the 'so much easier thing' with their phone.
 

yorkie

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It seems they do with some TOCs.

If I book on TPE it offers me an "E ticket" and then says "You must have a UK registered iTunes account or Google Play account. If you don’t have a UK registered iTunes or Google Play account you will need to choose another fulfilment method. There are no mobile devices currently registered within My Account. You can still use this option but your tickets will not be delivered until you have download (sic) the Ticket Wallet application to a suitable mobile device."

One would hope TPE know what they are selling and the above makes it pretty clear that they will not deliver E tickets until I have downloaded an app.
What they describe is not an e-ticket, but from other threads it sounds like this wording is simply nonsense.

It might be "rubbish" but I am certainly not going to risk buying a ticket the seller says they will not deliver to me.
Indeed there is no reason to buy from TPE; just buy from another site. I never buy from TPE as I value a seat selector and don't want to pay the high cost of TPE through fares (e.g. I recently went to Darlington and paid less than I would have done had I bought from TPE themselves)

I used to be rather reluctant to use e-tickets, doing anything and everything that was necessary to be issued with physical CCST. These days however, the overwhelming majority of tickets I use are e-tickets, only using physical ones where e-tickets can’t be issues (e.g. out boundary travel cards or cross-London transfer tickets). Spending a week in Norfolk and Suffolk right now, I’m using an e-ticket for my week-long ticket for the local bus network.

Something that helped to move me over e-tickets was during the beginning of the COVID-19 pandemic. I had accidentally bought an e-ticket for a journey with LNER prior to travel restrictions coming into effect. Once the restrictions came in, LNER offered refunds for tickets dated within the restriction period. I had to get refunds for the e-tickets and some physical tickets I collected a few weeks prior. The e-tickets were refunded in less than an hour while it took a few weeks to get a refund for the physical tickets.

It’s not to say refunding e-tickets will always be that quick, but having that possibility is definitely an advantage.
Agreed. I got a refund from Trainsplit a couple of weeks ago, due to disruption, on the same day I made the request, again with physical tickets that would have been a faff. I was able to send the email when I was on the journey (I got different tickets to arrive on time, rather than use the originals for Delay Repay)
 
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Ediswan

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Why would I have a wallet I'm not carrying any cash in this cashless utopia
Because if you try carrying a card loose in your pocket, the CVV number wears off. That is why I bought the minimal wallet. Currently 8.5mm thick.

Edit: Make that 7.6mm. I evicted some covid vaccination record cardboard.
 
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johntea

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One thing you don't see on eTickets (or bog roll for that matter) is the 'advertising' of various railway related information and schemes on the back of the rail ticket :D

Just dug out a small sample of physical tickets and I seem to have (not sure if this is the complete collection Pokemon style!)

-2 different designs x Samaritan
-Download the National Rail app
-Claim Delay Repay
-Railcards
-2 For 1 (Day Out) Offers
-InterRail
-PlusBus

Back of rail tickets as described in post
 

Mainline421

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At many major locations these are no longer available; if you use a ticket office these days you are generally going to get a 'till roll' style barcode ticket, which is basically a printed version of an e-ticket which is printed for you (with no electronic backup).
That's extremely misleading, anywhere in the South, Wales, or Scotland you're getting a CCST when you a ticket office (except the tiny number of LNER and Avanti ones).
It doesn't really matter how often it happens - once is enough if it's a ticket that's cost £100 or the loss results in you having to pay that sort of amount.
That whole argument doesnt make much sense, a phone is the most common target for theft and is constantly being taken in and out of pockets so far more likely to be lost or misplaced. Unless you spend the time and expense self-printing every single ticket or you're travelling with someone for the entire journey this wouldn't help at all. And at any rate in what I'm sure is a well above average number of journeys I've never lost a ticket (Once thought I had on the Paris Metro but it was just so small I couldn't find it at first).

I don't get why some users here are so keen on taking 'sides' here anyway. Personally I usually buy my tickets at the ticket office, simply because there's no reason to book online. It's more convenient and much faster without needing to select any journeys or make reservations I won't use anyway, plus I can pay cash if I want. Recently also started using Tap2Go for short hops on SWR, as that actually does have the advantages of not needing to do anything except touch in, and not even needing to know whether you'll need a single or a return - or worry about keeping a charged phone. While e-tickets are perceived as more convenient by many, I'd bet that the majority using them are actually spending longer purchasing tickets than they would just gettting them at the station, but I wouldn't try and argue for things should be made harder for them.
 

alxndr

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Do you wait until immediately before departure to print them or do you print them in advance and store them?
Depends. If I’m passing a station I’ll drop in and get them early, if not I’ll get them on the day. I don’t travel in groups so it’s purely down to whatever I feel like/if I need an excuse to stop off at a station I’ve not been to yet.
Sounds like you have a complicated and difficult to use setup.
Short of setting up a mesh network it’s what I have to work with. Even without the connection troubles it‘s a pain trying to print it in a format more user friendly than a sheet of A4 that then needs to be folded and in a way that enables it to folded so that the key information is quickly visible and the code does not end up over the crease and at risk of getting rubbed away.
Ok; technically yes you need a PDF reader, which is standard these days, but it doesn't need to "connect" any apps, so I'm not sure what you meant by that.
I don’t recall using the word “connect”, I said cooperate. I end up with dozens of pdfs on my devices each week through work, they don’t always function nicely and I don’t want to have to deal with them in my spare time as well if I can help it. If I’m midway through reading one pdf I don’t want to have to suddenly stop, find the right ticket in the hundreds of pdfs I have, open it, and then try to get back to where I was. I could just wave a piece of card.
I accept that some people prefer to have paper tickets, but this is a minority. Will you accept that most people prefer e tickets?
Everyone has their preferences and that’s fine. I don’t give two hoots what format the person next to me has purchased their ticket in, it has absolutely no impact on me.
As for trying to convert people, I am only responding because reasons have been posted in favour of paper tickets; it's not me who is initiating this in some sort of crusade to convert people.
I’m not on some crusade either, and I’m not sure why you feel as though you have to try to dismiss any reason why people favour paper tickets. I was merely responding to a thread about why some people do like paper tickets. Whether you intend it to or not it does come across as rather abrasive when someone explains their preference and is then repeatedly told all the reasons why having that preference is wrong. If someone says that they find one way of purchasing tickets easier and less stressful for them that should be the end of it.

If you like e-tickets then great, you buy them. I’m not to keen on them and I’ll stick with my cardboard until such a time that they are withdrawn or my feelings on the matter change.
What sort of weird wallets do people on here have that won't fit bog roll tickets or folded e-tickets in the notes slot?
I can fit A4 folded down to A6 size in my wallet, but then not all the key information is on one single side without unfolding and isn’t just there at a glance. It really doesn’t seem too much to ask to want one side of paper with the key information clearly available and not surrounded by swathes of wasted white paper.
 

Paul Kelly

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or mysteriously not charging overnight, despite the cable being plugged in
Maybe you have dust in the charging socket, preventing the charger plug from making a good electrical connection? Have you tried cleaning it with a toothpick or similar?
 

TUC

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It seems they do with some TOCs.

If I book on TPE it offers me an "E ticket" and then says "You must have a UK registered iTunes account or Google Play account. If you don’t have a UK registered iTunes or Google Play account you will need to choose another fulfilment method. There are no mobile devices currently registered within My Account. You can still use this option but your tickets will not be delivered until you have download (sic) the Ticket Wallet application to a suitable mobile device."

One would hope TPE know what they are selling and the above makes it pretty clear that they will not deliver E tickets until I have downloaded an app.
ITunes doesn't exist anymore does it? I thought it had been replaced by Apple Music? Do TPE mean App Store?
 

AM9

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ITunes doesn't exist anymore does it? I thought it had been replaced by Apple Music? Do TPE mean App Store?
iTunes does still exist, I still get regular attempts to update on desktops even though the only apple application that I have ever used is Quick Time.
 

TUC

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I suspect people losing paper tickets is no more nor less common than people having trouble with tickets stored on smart devices. I have lost a paper ticket and I have had a mobile phone just die on me so sh!t can happen whatever ticketing method you use.
One simple example. I ended up having to change my work travel plans at the last minute a couple of weeks ago and so, as I was near the station, bought a paper ticket. I now realise I've accidentally thrown that ticket out when clearing my wallet and so may have difficulty claiming back for it from my employer. If I'd bought it electronically I would have a lasting record.
 

The Ham

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Again this shouldn't be a binary thing, personally I think it should be that you have an account which is linked to your phone and credit card, so you can use either to allow gatelines and staff to see your tickets and show you to continue your journey.

If you present your card or NFC phone to a TVM you can then opt to print out any tickets you so wish. However you can also print them at home if you do wish.

Either on your phone or at a TVM, if there's a chance of the wrong ticket being used you can suspend that ticket (for instance a 10 journeys, when you're going to start from your local station using your advance ticket for a long distance journey rather than going to work). It could be set for a period of time or until reactivated.

For those who wish to use cash they can be issued with a smart card to give them the above options, but with the option to pay cash at a ticket office, TVM or even to a guard. With the ticket reserved but not purchased (and therefore not valid) until payment had been made. This would allow the reservation of tickets online by those who don't have access to a payment card.

That would allow the best of both worlds, whilst giving those who wished to go one way over the other some of the advantages that they currently may not have access to.
 

Bletchleyite

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Why would I have a wallet I'm not carrying any cash in this cashless utopia

There are other things to put in there e.g. till receipts, tickets etc, and it can contain your cards as well.

The trend for impractical skinny jeans has tended a lot of people towards impractically small wallets, but that is their silly fault.
 

Lucan

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Oher forums are full of people complaining about their printer.
Or full of people saying (or bragging) that they have got rid of it. I am the only person I know who still uses one, although my daughter still has one in her attic where she put it 5 years ago.
 

bleeder4

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I still use traditional tickets bought from the ticket office. I like the simple convenience of having something physical and tangible. No hassle having to mess around printing out e-tickets and using your own printer ink. Same reason why I have walls of shelves full of blurays. I could stream them but I like having physical versions.
 

ashkeba

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I can pull it from my pocket, extract the necessary ticket(s) whilst walking in about 20 seconds which is a lot quicker the some of the faffing around at the barriers with phones, seen at St Albans. So at a station where the gateline is less than 30 seconds from the nearest train doors, the queue often stalls whilst somebody does the 'so much easier thing' with their phone.
Those people are the modern equivalent of the ones who left their ticket at the bottom of their briefcase or handbag and did not think to find it until almost at the inspection point.

I put the ticket in PassAndroid on the screen just before disembarking, tap the barcode, switch the screen off and put the phone in a pocket. When I pull the phone out again, the screen displays the barcode automatically. Pressing the back arrow displays the full ticket info, upside down ready to show gateline staff more easily without trying to turn the phone. All easier than paper and as easy as card, with the bonus of being able to keep backups and no danger of the barrier retaining a ticket still needed for transfer, expense claim or delay repay.

I still use traditional tickets bought from the ticket office. I like the simple convenience of having something physical and tangible. No hassle having to mess around printing out e-tickets and using your own printer ink. Same reason why I have walls of shelves full of blurays. I could stream them but I like having physical versions.
Yes, TVMs should print etickets for you. That is one thing needed for greater use. Another is more apps should be able to load etickets by scanning printed barcodes.
 

AM9

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Those people are the modern equivalent of the ones who left their ticket at the bottom of their briefcase or handbag and did not think to find it until almost at the inspection point.
So when these people travel on the railway, everybody has to wait, - so there's no point in those using their smartcard/smart phone/smart watch feeling all smug because they are helping TOC profits.
 

Deafdoggie

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So when these people travel on the railway, everybody has to wait, - so there's no point in those using their smartcard/smart phone/smart watch feeling all smug because they are helping TOC profits.
People use e-tickets because it's quicker and easier for them. Just as some people leave their paper tickets in the bottom of their bag and hold everyone up whilst they rummage around and get it out.
No one helps TOC profits anymore, they just reduce taxpayer burden.
 
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