Hi,
So I had a rail voucher from TPE which I recently used on a journey to reduce the payable price, my journey involved a TPE and then Northern service and it was whilst I was on the Northern service I was delayed, so I claimed delay repay from Northern, and they rejected it on the grounds of tickets purchased using rail vouchers are not eligible for any delay repay claim?
Is that true? I can't see anything online about this, I can sort of understand it if they limit the pay out to just another voucher again rather than cash equivalent, but I see no justification why delay repay is not able to claimed on tickets partly purchased using rail vouchers? As they have still been purchased and the rail vouchers are still valid forms of payment of course.
So I had a rail voucher from TPE which I recently used on a journey to reduce the payable price, my journey involved a TPE and then Northern service and it was whilst I was on the Northern service I was delayed, so I claimed delay repay from Northern, and they rejected it on the grounds of tickets purchased using rail vouchers are not eligible for any delay repay claim?
Is that true? I can't see anything online about this, I can sort of understand it if they limit the pay out to just another voucher again rather than cash equivalent, but I see no justification why delay repay is not able to claimed on tickets partly purchased using rail vouchers? As they have still been purchased and the rail vouchers are still valid forms of payment of course.