I think many of us SWR users have got to the stage of wondering just what is wrong with the organisation. For clarity - and in fairness - those trying operationally to schedule and run the trains today are not at fault - and most fair minded people would say that. But the wider organisation? How is the copy and paste below from the page on the website the best comms the company can provide? Why is there not a 'if you are travelling from X you can also use these routes and your ticket will be valid. If you use these routes at present your ticket isn't valid but you can claim a refund etc etc etc'. Just something to actually assist passengers (like actually a number of the posts on this thread would do). Even 'full information on alternative routes will be published at (eg) X o'clock today'. Nothing, just the garbage below.
Further Information
If you would prefer to use local buses to continue your journey please check Traveline (
http://www.traveline.info/) - South Western Railway tickets are not valid on local buses unless stated above.
Have you been delayed? Please see
https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation for our compensation policy.
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