Barcoded Tickets from Greater Anglia TVM's

[deecee16]

Taken from the Greater Anglia website:
-------

East Anglia’s train operator, Greater Anglia, is upgrading some of its ticket vending machines to enable a new type of ticket to be trialled on its network.

Ticket machines at 18 stations will be upgraded to enable them to print a barcode onto tickets, which means that tickets can then be scanned at ticket barriers, rather than being inserted.

The stations to be involved in the trial are Acle, Brundall, Cambridge, Cambridge North, Cromer, Ely, Gunton, Hoveton & Wroxham, Lingwood, North Walsham, Norwich, Oulton Broad North, Reedham, Roughton Road, Sheringham, Stansted Airport, West Runton, and Worstead.

The trial is expected to commence in mid-December and last for three months to investigate whether it is feasible to make scannable tickets widely available via ticket vending machines.

-------
www.greateranglia.co.uk/about-us/news-desk/news-articles/greater-anglia-upgrades-ticket-machines-new-barcoded-ticket-trial

If anyone finds a ticket can they provide a scan.

 

[Deafdoggie]

EMR do similar.

Ticket Machines - Smart Kiosk | EMR

What tickets are available from this machine Tickets for today Tickets for future travel Collection of Smartcard tickets purchased online How do I pay? The machine only accepts card payments, as listed below Google Pay Apple Pay Visa cards Mastercard To pay by cash please visit a ticket office...

www.eastmidlandsrailway.co.uk

How is this different to other TVM’s?​

• The Kiosk will issue tickets as barcode tickets on plain paper.
• Customers can also collect Smartcard products purchased on-line from the Kiosk.
• The Kiosk has two Smart collection points, so one customer could be using the main screen whilst another collects their Smart ticket on the side screen.
• The machine accepts card payments only.
• The machine does not offer collections.

Are all ticket available?​

• The machine prints tickets as a barcode ticket, currently some tickets aren’t available to print to barcode.

What ticket aren’t available?​

• London underground travel including Travelcards
• Excess fares
• 7 day Season tickets
• Plusbus fares
• Tickets booked for collection (TOD)
• Supplements, such as separate bicycle and car park reservations
• Ferry fares
• Season tickets monthly or more
• Carnet/Flexi-pass fares
• Rover and Ranger Tickets

 

[deecee16]

EMR do similar.

Ticket Machines - Smart Kiosk | EMR

What tickets are available from this machine Tickets for today Tickets for future travel Collection of Smartcard tickets purchased online How do I pay? The machine only accepts card payments, as listed below Google Pay Apple Pay Visa cards Mastercard To pay by cash please visit a ticket office...

www.eastmidlandsrailway.co.uk

They use Cammax Smart kiosks and are in e-Ticket format, but those on Greater Anglia are Scheidt & Bachmann machines that normally issue CCST tickets. The S&B machine at Perranwell issues tickets on plain white paper, see image.

 

[flythetube]

Taken from the Greater Anglia website:
-------
East Anglia’s train operator, Greater Anglia, is upgrading some of its ticket vending machines to enable a new type of ticket to be trialled on its network.

Ticket machines at 18 stations will be upgraded to enable them to print a barcode onto tickets, which means that tickets can then be scanned at ticket barriers, rather than being inserted.

The stations to be involved in the trial are Acle, Brundall, Cambridge, Cambridge North, Cromer, Ely, Gunton, Hoveton & Wroxham, Lingwood, North Walsham, Norwich, Oulton Broad North, Reedham, Roughton Road, Sheringham, Stansted Airport, West Runton, and Worstead.

The trial is expected to commence in mid-December and last for three months to investigate whether it is feasible to make scannable tickets widely available via ticket vending machines.
-------
www.greateranglia.co.uk/about-us/news-desk/news-articles/greater-anglia-upgrades-ticket-machines-new-barcoded-ticket-trial

If anyone finds a ticket can they provide a scan.

GWR are installing TVM’s that issue these type of tickets on the Truro to Falmouth Docks Branch.

 

[Deafdoggie]

GWR are installing TVM’s that issue these type of tickets on the Truro to Falmouth Docks Branch.

They're OK, as long as you don't want to travel via London or to Merseyside

 

[MikeWM]

I managed to pick the 'wrong' machine at Ely last night and ended up with one of these things.

1. There was no notice on the machine that it was now going to issue something totally different from what people are used to. It looks like exactly the same machine as before, and I imagine a lot of people are going to be confused at not getting the CCSTs that they've always got out of the machine, but instead some of these pieces of paper. Communication needs to be much better so people know what to expect.

2. How ugly - and unofficial - these look. Couldn't they have come up with something better? It doesn't shout 'quality' when you get one of these things in your hand.

3. Do all ticket gates on the network currently have readers for these tickets? As far as I know, ticket gates in Liverpool don't, for example, and the ticket I bought was indeed to a destination in Liverpool...

4. As I understand it, every time one of these tickets is scanned (by a barrier or on the train) a record of that scan is kept in some central database somewhere. Now, I've aware that most people nowadays don't seem to care about this sort of thing and are happy to have every detail of their life logged by anyone and everyone - but it is a big change compared to using a CCST in how the railway gathers and retains information about how a ticket is used, and I think that ought to be clearly brought to people's attention.

 

[Deafdoggie]

I managed to pick the 'wrong' machine at Ely last night and ended up with one of these things.

1. There was no notice on the machine that it was now going to issue something totally different from what people are used to. It looks like exactly the same machine as before, and I imagine a lot of people are going to be confused at not getting the CCSTs that they've always got out of the machine, but instead some of these pieces of paper. Communication needs to be much better so people know what to expect.

2. How ugly - and unofficial - these look. Couldn't they have come up with something better? It doesn't shout 'quality' when you get one of these things in your hand.

3. Do all ticket gates on the network currently have readers for these tickets? As far as I know, ticket gates in Liverpool don't, for example, and the ticket I bought was indeed to a destination in Liverpool...

4. As I understand it, every time one of these tickets is scanned (by a barrier or on the train) a record of that scan is kept in some central database somewhere. Now, I've aware that most people nowadays don't seem to care about this sort of thing and are happy to have every detail of their life logged by anyone and everyone - but it is a big change compared to using a CCST in how the railway gathers and retains information about how a ticket is used, and I think that ought to be clearly brought to people's attention.

1. A ticket is a ticket. I doubt most people care in what format they get it. But, of course, there will be those resistant to any change, however it's still paper, just a different colour.
2. Beauty is in the eye of the beholder. People are used to these types of things for many uses now. Indeed the railway has been somewhat late to the party here.
3. Cross London journeys & certain Merseyside destinations can't scan them. However, the machine shouldn't issue them for those journeys.
4. Whilst I daresay they can link the ticket to the payment card (but only in the same way as a CCST), they can't link that to you, so they have no way of knowing who is travelling. This really isn't anything to be scared about, even if you're up to no good. Most business would use the data to improve their services. But I accept the point the railway won't.

 

[MikeWM]

1. A ticket is a ticket. I doubt most people care in what format they get it. But, of course, there will be those resistant to any change, however it's still paper, just a different colour.
2. Beauty is in the eye of the beholder. People are used to these types of things for many uses now. Indeed the railway has been somewhat late to the party here.
3. Cross London journeys & certain Merseyside destinations can't scan them. However, the machine shouldn't issue them for those journeys.
4. Whilst I daresay they can link the ticket to the payment card (but only in the same way as a CCST), they can't link that to you, so they have no way of knowing who is travelling. This really isn't anything to be scared about, even if you're up to no good. Most business would use the data to improve their services. But I accept the point the railway won't.

1. Yes, but people are creatures of habit. It makes sense to tell them 'you're now going to get something that looks totally different from what you've been getting for years', if not to just avoid lots of people heading off to the ticket office and asking what the machine has just printed and if it is ok - especially when these new tickets look so amateur-ish and more like a receipt than a ticket.

2. To some degree, but I'm not sure that black text on a plain white background is ever 'beautiful'. Functional, yes, but some rail-related background with a bit of colour would look better and more professional.

3. Oops then. Always nice to be a guinea-pig and have hassle added to your journey that you didn't ask for.

4. I'm instinctively wary of any 'big data' collection project where we previously all got along perfectly well without one. At the least I think people should be clearly informed that this data is being collected, *why* it is being collected, and what purposes it can (and cannot) be used for. Note I'm not saying this is without benefit - for example, if breaking journey on the return leg of an open return, a record of where and when the ticket was scanned (so you can't be accused of using it twice over the same section) would be significantly more useful then showing a CCST that someone scribbled a date on a week earlier on your first leg and hoping no objection is raised...

 

[deecee16]

I managed to pick the 'wrong' machine at Ely last night and ended up with one of these things.

1. There was no notice on the machine that it was now going to issue something totally different from what people are used to. It looks like exactly the same machine as before, and I imagine a lot of people are going to be confused at not getting the CCSTs that they've always got out of the machine, but instead some of these pieces of paper. Communication needs to be much better so people know what to expect.

2. How ugly - and unofficial - these look. Couldn't they have come up with something better? It doesn't shout 'quality' when you get one of these things in your hand.

3. Do all ticket gates on the network currently have readers for these tickets? As far as I know, ticket gates in Liverpool don't, for example, and the ticket I bought was indeed to a destination in Liverpool...

4. As I understand it, every time one of these tickets is scanned (by a barrier or on the train) a record of that scan is kept in some central database somewhere. Now, I've aware that most people nowadays don't seem to care about this sort of thing and are happy to have every detail of their life logged by anyone and everyone - but it is a big change compared to using a CCST in how the railway gathers and retains information about how a ticket is used, and I think that ought to be clearly brought to people's attention.

Is it in the same format as those illustrated earlier?

 

[MikeWM]

Is it in the same format as those illustrated earlier?

Yes, precisely the same format as those shown in posts #3 and #4. The back has some 'National Rail' text, which at least helps makes it look a little more official.

Can't post any pictures at the moment, sorry.

 

[sheff1]

Saw one of the EMR machines at Langley Mill. The attached notice gave a list of ticket types which could not be bought from the TVM and said you could buy them on the train.

One on the list was tickets routed via London, but I didn’t think Northern (who operate the majority of trains from Langley Mill) on board systems could issue such tickets ??

 

[Mainline421]

Obvious question, what happens if someone tries to buy a cross-London or other non-e-ticketable ticket from one of the "upgraded" machines?

 

[jon81uk]

Yes, but people are creatures of habit. It makes sense to tell them 'you're now going to get something that looks totally different from what you've been getting for years', if not to just avoid lots of people heading off to the ticket office and asking what the machine has just printed and if it is ok - especially when these new tickets look so amateur-ish and more like a receipt than a ticket.

The opening of this thread is a press release, that is something designed to tell people you are going to get something different, these tickets now have barcodes.

 

[MikeWM]

The opening of this thread is a press release, that is something designed to tell people you are going to get something different, these tickets now have barcodes.

Well, I was already aware this was about to happen, as it was mentioned Greater Anglia were going to be doing this in the report Passenger Focus generated as a response to the ticket office closure proposals a few months back.

But how many users of the ticket machines at Ely read that, or this thread, or an obscure news article on GA's website? A notice on the machine would surely be rather more helpful.

 

[Deafdoggie]

Obvious question, what happens if someone tries to buy a cross-London or other non-e-ticketable ticket from one of the "upgraded" machines?

You get a "sorry this machine can't issue that ticket please buy from ticket office/on the train" message

 

[MikeWM]

You get a "sorry this machine can't issue that ticket please buy from ticket office/on the train" message

That's going to be terribly helpful somewhere like Ely, where London travelcards are one of the most popular tickets, the station is barriered, most of the trains are DOO and the ticket office is closed a good proportion of the time it should be open (see : the various posts I've made on here over the last few years about trying to buy Anglia Plus tickets). Or indeed Cambridge North, which doesn't have a ticket office to begin with.

Good job they haven't 'converted' all of the machines. I guess I know now which one to avoid!

 

[Bletchleyite]

Presumably that print is designed to be printed on branded bog roll? If they're moving to white, which I would understand due to cost, it really should have a BR logo on it, that would add a bit of legitimacy to the feel.

 

[Deafdoggie]

Presumably that print is designed to be printed on branded bog roll? If they're moving to white, which I would understand due to cost, it really should have a BR logo on it, that would add a bit of legitimacy to the feel.

It's hardly likely to be a scam. It's very elaborate if someone has gone to the trouble of getting a machine installed

 

[Bletchleyite]

It's hardly likely to be a scam. It's very elaborate if someone has gone to the trouble of getting a machine installed

It's clearly not a scam. But it doesn't look very professional without any branding on it.

 

[Haywain]

It's clearly not a scam. But it doesn't look very professional without any branding on it.

But it has got branding:

The back has some 'National Rail' text, which at least helps makes it look a little more official.

 

[Alex365Dash]

They use Cammax Smart kiosks and are in e-Ticket format, but those on Greater Anglia are Scheidt & Bachmann machines that normally issue CCST tickets. The S&B machine at Perranwell issues tickets on plain white paper, see image.

It’s interesting that these are printed in the PRT format but the PRT roll no longer comes with the same design that you can find on most PRT printers used at ticket offices and on trains, instead being (mostly) blank. What’s the reasoning behind this?

 

[Bletchleyite]

It’s interesting that these are printed in the PRT format but the PRT roll no longer comes with the same design that you can find on most PRT printers used at ticket offices and on trains, instead being (mostly) blank. What’s the reasoning behind this?

Cheaper, presumably.

 

[Wallsendmag]

Being part of the trial team I can answer a few question, yes it's plain white paper although it has the double arrow and referance to the NRCOT on the reverse. The paper is considerably thicker than that used in LNER Travel Centres. The paper is considerably cheaper and come the new PRT format will print an impressive number of tickets per roll

== Doublepost prevention - post automatically merged: 21 Dec 2023 ==

They're OK, as long as you don't want to travel via London or to Merseyside

The GA TVMs retain a CCST printer for this reason

== Doublepost prevention - post automatically merged: 21 Dec 2023 ==

It's clearly not a scam. But it doesn't look very professional without any branding on it.

The branding is on the reverse.

== Doublepost prevention - post automatically merged: 21 Dec 2023 ==

You get a "sorry this machine can't issue that ticket please buy from ticket office/on the train" message

No you get a CCST

 

[Deafdoggie]

The GA TVMs retain a CCST printer for this rereason.

It's almost like someone thought it through!

== Doublepost prevention - post automatically merged: 21 Dec 2023 ==

No you get a CCCCST

You don't appear to on the EMR ones. But, in fairness, it's never been working properly so it could be that!

 

[deecee16]

It's almost like someone thought it through!

== Doublepost prevention - post automatically merged: 21 Dec 2023 ==


You don't appear to on the EMR ones. But, in fairness, it's never been working properly so it could be that!

The EMR ones, if they have a maroon casing, only issue e-Tickets in the normal vertical format. They have never issued CCST tickets.
It's good that the S&B machines still have the facility to issue 'proper' tickets.

 

[Wallsendmag]

It's almost like someone thought it through!

== Doublepost prevention - post automatically merged: 21 Dec 2023 ==


You don't appear to on the EMR ones. But, in fairness, it's never been working properly so it could be that!

THE EMR Cammax TVMs are eTicket/Smartcard only

Here’s the reverse of the ticket

 

[Haywain]

Here’s the reverse of the tickets

I'm not sure putting a barcode on the reverse is the greatest idea. That will just confuse people at barriers.

 

[Wallsendmag]

I'm not sure putting a barcode on the reverse is the greatest idea. That will just confuse people at barriers.

Thats the TVM ticket remaining counter. Didn't seem to cause any problems to the customers in Cambridge last week.

 

[Bletchleyite]

The EMR ones, if they have a maroon casing, only issue e-Tickets in the normal vertical format. They have never issued CCST tickets.
It's good that the S&B machines still have the facility to issue 'proper' tickets.

Is there any good reason why these aren't in standard e-ticket format?

 

[MikeWM]

The paper is considerably thicker than that used in LNER Travel Centres.

Yes, it is, I've no objection to that, this feels a decent quality compared to eg. the WM Day Tripper I got from Wolverhampton a month or two back. That one looked nicer but the paper quality was terrible. I suppose it is too much to expect something that looks nice *and* is on decent paper?

The GA TVMs retain a CCST printer for this reason

Good, would have been rather irritating and chaotic at busy times if not, as people would have to switch machine mid-transaction.