HugePilchard
Member
This isn't a whine about people, it's a question about the hoops that the people have to jump through in order to do their job!
Every month, I used to buy the same season ticket. Durham - Darlington, with Plusbus at the Darlington end. And, invariably, no matter which end I bought it from, it took an absolute age to do it.
Now, as I said at the top, this isn't a whine about the staff - in fact, I walked into the ticket office once to be served by a new starter, and one of his colleagues talked him through the process. And talked... and talked... and talked. Saying things like "Now, type the photocard number in again"
Can anyone tell me just why it's got to be so complicated on the part of the poor ticket office staff? Is there a reason why they couldn't just type my photocard number in, and click a big friendly button on the computer to give me exactly what I'd been using every single month previously? Is it an outdated system? A new system, that was designed by someone with no idea what ticket office staff have to deal with? Is it only staff at EC stations who have to put up with this, or is it a national thing?
Every month, I used to buy the same season ticket. Durham - Darlington, with Plusbus at the Darlington end. And, invariably, no matter which end I bought it from, it took an absolute age to do it.
Now, as I said at the top, this isn't a whine about the staff - in fact, I walked into the ticket office once to be served by a new starter, and one of his colleagues talked him through the process. And talked... and talked... and talked. Saying things like "Now, type the photocard number in again"
Can anyone tell me just why it's got to be so complicated on the part of the poor ticket office staff? Is there a reason why they couldn't just type my photocard number in, and click a big friendly button on the computer to give me exactly what I'd been using every single month previously? Is it an outdated system? A new system, that was designed by someone with no idea what ticket office staff have to deal with? Is it only staff at EC stations who have to put up with this, or is it a national thing?