London Underground - CSA1 / CSA2 - Recruitment and Discussion

[Mawkie]

It'll help put my mind at rest.

The pass mark is 80%, but the pass rate is probably 99.99%.

I wouldn't really worry about passing the exams, they literally teach you everything you need to know, then test you on what they've just taught you. There are no tricks or surprises in the process - they won't test you on anything they haven't taught you. They absolutely want you to pass, so even if you do somehow manage to fail, you get a second chance at the test anyway.

 

[Sterlingldn]

The latest published 2023 Implementation Notice says £22.7978 for CSA2 overtime rate. It may actually be higher due to a payrise, not sure.

Thank you

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It’s 80%

How long do you receive 80% for?

 

[T103]

Thank you

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How long do you receive 80% for?

80% is the pass mark for the tests, i believe that is what they mean.

 

[vicline]

I must’ve skipped that bit, I guess I got to put this job to the back of my head and find something else in the meantime

honestly bro prolly the best thing to do, just be satisfied knowing you secured the job. #Septoffer

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Edit: Not sure why it won't let me post as a separate post rather a reply

Just wanted to share the pass rate for applicants of CSA2 for this campaign, quite impressive we made it despite the mass of applicants they received this past year

Grabbed this from a FOI Request detail posted today. The full excel file has more variables such as ethnicity and age if you're interested.

 

[T103]

I found this on FOI for 044474:

Which shows a different number:

FOI request detail

FOI request detail

tfl.gov.uk

How many people applied for the application of Customer Service Assistant 2- for 044474?

A total of 32,065 people applied for this role.

How many people got offered to do/ and then successfully passed mindgage assessment:?

29,197 were invited, of which 6346 passed.

How many people went through and then successfully passed written/map work assessment:?

Of the 6346 invited, a total of 2668 passed.

How many people went through and successfully passed both role play/ SBI:?

A total of 664.

 

[SapphireBlue]

You get your contract 3-4 weeks before starting.

Thank you very much for this info. That will help my JSA case a lot. The lady who signed me up last month was so nice and completely understood the situation. Today's one was a whole new kettle of fish - and decided she wanted to SEE me in the job centre in 2 week's time. She has been the only person to knock me down about this new job... and is forcing me to look at other options in case this job doesn't pan out - what planet is she on...?

 

[bluegoblin7]

I mean it's fairly standard practice. Whilst I don't particularly like or agree with our rather draconian benefits system and the hoops people have to jump through, I think it entirely reasonable for someone to keep their options open. As we've seen over the last few years with TfL, recruitment can easily be delayed and training courses deferred at a moment's notice. It was very clear in the advert that there would be a delay between being offered a job and starting, and any sensible person would be well advised to find bridging employment until they've signed a contract.

As said above, the training assessments are simple enough, but you do need to study and apply yourself. LUL Trainers want you to pass, but you do have to help yourself. Even then, LUL (and railway in general) jobs are some of the hardest to get, but the easiest to lose.

Finally also worth mentioning that whilst in training you will be on a training rate which is approx 80% of the full time salary. I'm not going to share the 2023 rates of pay as they will be irrelevant for anyone who hasn't already started, and those individuals will now be able to find the appropriate implementation notices on the intranet.

The 2024 rates of pay will no doubt be advertised in due course, as implementation is due to be in March for operational staff.

Apologies if I've missed anything else also - been very busy with real life the last few weeks. Apologies in advance for any delays also as I'm away for the next few weeks, although there's plenty of other helpful and knowledgeable staff reading this who do a great job of answering things too!

 

[SapphireBlue]

I found this on FOI for 044474:

Which shows a different number:

FOI request detail

FOI request detail

tfl.gov.uk

How many people applied for the application of Customer Service Assistant 2- for 044474?

A total of 32,065 people applied for this role.

How many people got offered to do/ and then successfully passed mindgage assessment:?

29,197 were invited, of which 6346 passed.

How many people went through and then successfully passed written/map work assessment:?

Of the 6346 invited, a total of 2668 passed.

How many people went through and successfully passed both role play/ SBI:?

A total of 664.

Wow! This is incredible. - I'm copying this to show the JSA woman. I know I keep going on about her, but she really upset me today.
If my maths is correct then we are in the top 2% to make it all the way through from the application stage.

 

[vicline]

I found this on FOI for 044474:

Which shows a different number:

FOI request detail

FOI request detail

tfl.gov.uk

How many people applied for the application of Customer Service Assistant 2- for 044474?

A total of 32,065 people applied for this role.

How many people got offered to do/ and then successfully passed mindgage assessment:?

29,197 were invited, of which 6346 passed.

How many people went through and then successfully passed written/map work assessment:?

Of the 6346 invited, a total of 2668 passed.

How many people went through and successfully passed both role play/ SBI:?

A total of 664.

Seems like that campaign was much larger than ours (045768), almost double the number of applicants but look how many were successful. Thats crazy. Have to be proud of ourselves for making it to the end!

 

[SapphireBlue]

The pass mark is 80%, but the pass rate is probably 99.99%.

I wouldn't really worry about passing the exams, they literally teach you everything you need to know, then test you on what they've just taught you. There are no tricks or surprises in the process - they won't test you on anything they haven't taught you. They absolutely want you to pass, so even if you do somehow manage to fail, you get a second chance at the test anyway.

Thank you that's great to know! I researched really hard to get through the Role Play, and SBI - so I'm determined to work hard on the course.

 

[Mawkie]

Thank you that's great to know! I researched really hard to get through the Role Play, and SBI - so I'm determined to work hard on the course.

And with that attitude, you will fly through I'm sure.

On a related note, the general public will never understand how much effort goes into getting (and keeping) a job on the Underground. They have no idea of the amount of knowledge you need to retain to do your job safely, so they will attack you on social media, record you on platforms and gatelines, criticise and try to to cajole you, but just smile sweetly and remember the numbers shown in the FOI previously - you really are in the top few percent!

 

[SapphireBlue]

And with that attitude, you will fly through I'm sure.

On a related note, the general public will never understand how much effort goes into getting (and keeping) a job on the Underground. They have no idea of the amount of knowledge you need to retain to do your job safely, so they will attack you on social media, record you on platforms and gatelines, criticise and try to to cajole you, but just smile sweetly and remember the numbers shown in the FOI previously - you really are in the top few percent!

Yes, I'm ready for that - I've just come out of the education system after 22 years (Exams Officer) - with a head teacher pandering to parents who want this, that and the other to give their child an unfair advantage in their GCSEs. Rules are rules. But the emails late at night, weekends, and in my annual leave were never ending. Plus the 12 hour days - setting up rooms and laptops, managing the staff and kids in exams, packaging up the secure material, and posting it off, as well as all the preparation beforehand...

I shall be ever so grateful to do my 7 hour shift and go home. At the end of the day each of our customers just want to get from A to B. And it's more money than I was on at the school. So I will have so much to smile about!

 

[Random673]

Seems like that campaign was much larger than ours (045768), almost double the number of applicants but look how many were successful. Thats crazy. Have to be proud of ourselves for making it to the end!

are there stats for our campaign?

 

[vicline]

are there stats for our campaign?

Yes the ones I posted above, however it says "recent campaigns" rather the actual campaign number but I'm assuming it is ours because there isn't any other current CSA2 campaigns active right now

 

[Random673]

Yes the ones I posted above, however it says "recent campaigns" rather the actual campaign number but I'm assuming it is ours because there isn't any other current CSA2 campaigns active right now

ahh okay, yeah i wasn’t sure if the one you posted was for our campaign specifically. i’m pretty sure there hasn’t been a new campaign since so it probably is ours. thanks.

 

[heretohelp]

ahh okay, yeah i wasn’t sure if the one you posted was for our campaign specifically. i’m pretty sure there hasn’t been a new campaign since so it probably is ours. thanks.

Yeah the last campaign was almost a year ago and I believe there was one in Jan and one in May, could be wrong though! I’m sure someone will correct me. There may be a new campaign on the horizon but that will depend on business needs, so we shall see.

 

[T103]

Yeah the last campaign was almost a year ago and I believe there was one in Jan and one in May, could be wrong though! I’m sure someone will correct me. There may be a new campaign on the horizon but that will depend on business needs, so we shall see.

Yes, 044474 was in Jan 2024

 

[Random673]

Yes, 044474 was in Jan 2024

tobes how long before your start date did you get your contract? still waiting on mine.

 

[T103]

tobes how long before your start date did you get your contract? still waiting on mine.

It comes 3-4 weeks before you start

 

[SapphireBlue]

Hi Guys, for those of you on the current CSA2 training courses can I ask how many trainees are in a tutor group, and are there more than one tutor group running at the same time?
I need this info to explain to the Job Centre why I haven't started my training yet.
From the 'yellow' spread sheet post above there are 456 successful candidates to be put through the training - although some of those will have already finished it.
Many thanks!

 

[bluegoblin7]

The answer is, of course, it depends, but it can be between 10 and 20. Sometimes courses run concurrently, sometimes they don’t - it depends on trainer availability. There have been a lot of changes to LU Skills Development over the last few years, and many of the trainers deliver courses other than CSA too.

Business needs will ultimately dictate the pace, and it will be impossible to predict when you might get called up. As I have already said: put it to the back of your mind and find something to bridge the gap, especially if you’re at the whims of a job centre facilitator. There are absolutely no guarantees that you will actually be offered a contract, even if you’ve been told you’ve passed the assessments.

Patience is an incredibly important skill for LUL jobs, especially if you are considering promotional opportunities at a later date. Trust me (she says, as she approaches her tenth anniversary with LU).

 

[Zb0905]

Hi does anyone when the Csa roles will come up again this year

 

[Sterlingldn]

Hi does anyone when the Csa roles will come up again this year

Probably in a few months but that’s a guesstimate

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Probably in a few months but that’s a guesstimate

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For those who have started training, how are finding it?

 

[asn.15_]

Probably in a few months but that’s a guesstimate

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For those who have started training, how are finding it?

Good so far. So much information to take in. However, my trainers are amazing so they make the learning fun and enjoyable

 

[T103]

Probably in a few months but that’s a guesstimate

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For those who have started training, how are finding it?

Just had my first day, lots to take in, and expect to have lots of reading/homework when you leave early.

 

[newCSA2]

Hello everybody, long time lurker of this thread and finally decided to register and say hello. I found this site back in August after applying for the latest CSA2 campaign and I was looking for help concerning the various assessments during the recruitment process.

I just wanted to thank everybody who has posted in this thread with tips, experiences and help - I managed to pass all the stages and got a conditional offer back at the start of September, had my medical and am just awaiting the training.

I'm guessing I'll be in the April batch which is an agonising wait but I cannot wait to start working for TFL - it's always been a dream of mine to work on the rail network as a kid but I never pursued it, I've gone from various job to job and always put it on the back burner but now as I have gotten older I've finally decided to go for it.

I've been stuck in my current job for 14 years and the day I can hand in my resignation will be one of the happiest days of my life - I've grown to hate the job and these are going to be the longest few months of my life. When I left my interview for the CSA vacancy and was told I had passed I was making my way home and I had never felt so happy, my dream had come true.

I can't wait to start and I am buzzing with excitement at the next chapter of my life, I don't really have any questions for the thread as everything has pretty much been covered by others but I just wanted to say thank you to everybody again. You have all helped me change my life.

 

[Sterlingldn]

Just had my first day, lots to take in, and expect to have lots of reading/homework when you leave early

Good so far. So much information to take in. However, my trainers are amazing so they make the learning fun and enjoyable

Good to see you’re having fun, may I ask what day did you get your conditional offer?

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Hello everybody, long time lurker of this thread and finally decided to register and say hello. I found this site back in August after applying for the latest CSA2 campaign and I was looking for help concerning the various assessments during the recruitment process.

I just wanted to thank everybody who has posted in this thread with tips, experiences and help - I managed to pass all the stages and got a conditional offer back at the start of September, had my medical and am just awaiting the training.

I'm guessing I'll be in the April batch which is an agonising wait but I cannot wait to start working for TFL - it's always been a dream of mine to work on the rail network as a kid but I never pursued it, I've gone from various job to job and always put it on the back burner but now as I have gotten older I've finally decided to go for it.

I've been stuck in my current job for 14 years and the day I can hand in my resignation will be one of the happiest days of my life - I've grown to hate the job and these are going to be the longest few months of my life. When I left my interview for the CSA vacancy and was told I had passed I was making my way home and I had never felt so happy, my dream had come true.

I can't wait to start and I am buzzing with excitement at the next chapter of my life, I don't really have any questions for the thread as everything has pretty much been covered by others but I just wanted to say thank you to everybody again. You have all helped me change my life.

I’m glad you’ve secured this job, I’m in a similar situation where I currently hate my job, I’m even looking for a new one in the meantime until I get a start date. Waiting for training might be longer than April, I called yesterday and the nice lady told me it was unlikely I’d be on the next training batch and I got my offer ending of august. Could be wrong I’m not sure if anyone else here can confirm

 

[mzz101]

Just spoke to onboarding and the lady said they have paused new training dates till may , she said since I’m august candidate most likely will get training dates end of summer maybe September, craziness

 

[T103]

Good luck to all future CSA2 candidates, this is where i say goodbye to this forum. For people who are still waiting, it will be worth the wait.

 

[Random673]

has anyone who is starting training in february got their contract yet?