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Ryanair News

Cloud Strife

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Valencia and Malaga have been mentioned and i wonder if this is a coincidence or something to do with constant problems Ryanair have with Spain over fines for 'abusive practices' on charging for hand luggage etc.

I don't think it's a coincidence at all. It might be that Ryanair are deliberately making it clear to Spain that if they're forced to allow a 'large' piece of cabin luggage for free, then they will simply check every single piece and charge people a bomb to put them in the hold at the gate for the slightest bit over the dimensions.

Poland being as a huge market for them, maybe they want to milk this even more.

It might also be that in the case of the Polish flights, they know that they're not going to earn much in on-board revenue. I've noticed that these flights are increasingly popular among Ukrainians travelling home from Spain, and they are even less likely to buy on board than the Poles are, so perhaps they're quite consciously choosing these flights for increased scrutiny.

The wheels have always had to fit into the dimensions, it states that on the website. People can’t complain if they either chance it and get caught out or they haven’t read the (very clear) direction on the website.

I've had a chat with one gate agent about this in Wrocław last week, and she said that what's happening is that people are buying "cabin sized" luggage, but then it actually isn't cabin sized at all. Apparently it's a major issue with one certain brand that's popular in outlet stores here, as the wheels stick out considerably.
 
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1D54

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So what do Ryanair do with regard to Spain? Just keep taking the large financial penalties imposed and pass them on to the punters because the only other option i can see is for them to do what they have done in Germany and slash the number of flights (increased landing fees etc) problem is Spain is far too much of a lucrative market for them especially in high season.
 

signed

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the only other option i can see is for them to do what they have done in Germany and slash the number of flights (increased landing fees etc) problem is Spain is far too much of a lucrative market for them especially in high season.
They have slashed the number of flights significantly, see #1
 

1D54

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Should have read the whole thread so thanks for pointing that out. No Barcelona, Madrid or Alicante on the list so should be plenty of money from unsuspecting customers to still be made though.
 

TravelDream

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I've had a chat with one gate agent about this in Wrocław last week, and she said that what's happening is that people are buying "cabin sized" luggage, but then it actually isn't cabin sized at all. Apparently it's a major issue with one certain brand that's popular in outlet stores here, as the wheels stick out considerably.

This is definitely an issue.

I bought a cabin bag from a well-known UK retailer than was advertised as 'Ryanair Personal Item Approved'.

I take it home and get the measuring tape out. The bag was within the dimensions, but it had wheels that stuck out around 3-4cm above the dimensions.

I then flew a US airline to the states, which I know don't really check and Americans take massive cabin cases on at times, and tried it at the Ryanair sizer. The bag was full to be fair, but it certainly didn't fit in the personal item thing. Even with me giving it a shove.

How many people have been caught out by that?
 

Peter Mugridge

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This is definitely an issue.

I bought a cabin bag from a well-known UK retailer than was advertised as 'Ryanair Personal Item Approved'.

I take it home and get the measuring tape out. The bag was within the dimensions, but it had wheels that stuck out around 3-4cm above the dimensions.

I then flew a US airline to the states, which I know don't really check and Americans take massive cabin cases on at times, and tried it at the Ryanair sizer. The bag was full to be fair, but it certainly didn't fit in the personal item thing. Even with me giving it a shove.

How many people have been caught out by that?
I think people should name and shame that retailer. - and also invoice them for the excess baggage charges received from Ryanair, and formally complain to the Trading Standards / Advertising Standards people; that retailer is clearly deliberately doing what they are.
 

TravelDream

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I think people should name and shame that retailer. - and also invoice them for the excess baggage charges received from Ryanair, and formally complain to the Trading Standards / Advertising Standards people; that retailer is clearly deliberately doing what they are.

I did a quick Google and was shocked to see an article on it. It was from B&M (also sold on Amazon from what I can see and maybe elsewhere) and made by a company called Bordlite. It has a massive label on it in the shop that says 'Ryanair Personal Item Approved'. Obviously nonsense as it's too big.

Travellers race to B&M for under-the-seat case that abides by Ryanair’s hand luggage rules & you’ll get change from £15​

Katie took to the Extreme Couponing and Bargains UK group on Facebook to share her find, writing: "I’ve seen a few posts recently about cabin cases for Ryanair.

"Found this today in B&M, Ryanair approved and fits the under seat bag sizing.

The case measures approximately 20 x 40 x 25cm.
I think by 'approximately 40cm' they mean actually 43/44cm when empty when measured from the bottom of the wheel to the top of the case. The other dimensions of 20 and 25cm are about right by my measuring, but it's a very soft sided bag so when it's full, it will likely be a few cm over on those sides too.

There's also this great quote at the end of the article. Blaming Ryanair even though it doesn't actually meet Ryanair's size requirements.
To which someone else responded: "I took one of those and Ryan air charged me £45 at the gate before boarding because it didn't fit in their luggage slot - even though the size complied with Ryanair's luggage guide.
"I was fuming!!"
 

Cloud Strife

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So what do Ryanair do with regard to Spain? Just keep taking the large financial penalties imposed and pass them on to the punters because the only other option i can see is for them to do what they have done in Germany and slash the number of flights (increased landing fees etc) problem is Spain is far too much of a lucrative market for them especially in high season.

Ryanair are big enough to cause serious pain to the Spanish tourism industry, and I suspect that they're quite happy to simply wait out the legal process because they know that it's highly unlikely that the Spanish Supreme Court / Constitutional Court will allow these penalties to stand. ANEA (the Spanish airports operator and de facto state monopoly) will also be lobbying heavily in favour of Ryanair, as they provide a lot of business. It's already a huge problem that they've slashed their winter schedules, and Spain is quite dependent on budget airlines to connect many of their regional centres. For example, Ryanair has quite a strong domestic network from Vigo, and even "short" connections like Vigo-Bilbao are 6-7 hours by road or 12 hours by bus.

While Spain is a lucrative market, they will simply develop new markets if Spain doesn't want to play ball. For instance, their presence at some Croatian tourist airports could be expanded massively, particularly in Split and Rijeka. But in the high season, they'll simply increase prices, because people will go to Spain regardless. No other European country (except perhaps France) has such a well developed tourist infrastructure as Spain, especially for families.

I think, ultimately, Spain is causing needless drama here. It would be better for cabin luggage to be regulated on a European level so that there's a standard size definition for 'under seat' luggage and a standard size for 'full size cabin luggage'.

I did a quick Google and was shocked to see an article on it. It was from B&M (also sold on Amazon from what I can see and maybe elsewhere) and made by a company called Bordlite. It has a massive label on it in the shop that says 'Ryanair Personal Item Approved'. Obviously nonsense as it's too big.

I do wonder how many others have been caught out in this way. It shouldn't be sold like that, and while the Ryanair sizers are actually 42x30x20cm as opposed to the published
40x20x25cm, it's still not on for them to sell something that is too big while claiming that it's approved for use on Ryanair.

I will say one thing though: the Ryanair boarding process is remarkably smoother than it used to be, especially now that they appear to be really strict on bags. People are getting used to putting their small personal item under the seat, and it's never a problem finding space in the overhead bins now. I also appreciate the fact that they're now making an effort to actually check people's boarding passes and luggage in the queue, so problematic travellers can be identified before they even reach the gate. I saw one chap in Valencia get a very clear "that luggage is not going in the cabin" message, as he had an obnoxiously large backpack, and at least two people were pulled aside for having two pieces of luggage when they'd only paid for one.
 

mpthomson

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I've had a chat with one gate agent about this in Wrocław last week, and she said that what's happening is that people are buying "cabin sized" luggage, but then it actually isn't cabin sized at all. Apparently it's a major issue with one certain brand that's popular in outlet stores here, as the wheels stick out considerably.
And, as discussed before, airlines don't have a standard cabin bag size, it may well meet some other airlines' requirements. It really is up to passengers to check the website when booking.
 

Bletchleyite

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And, as discussed before, airlines don't have a standard cabin bag size, it may well meet some other airlines' requirements. It really is up to passengers to check the website when booking.

And to know that if flying Ryanair not complying to the absolute letter of the rules tends to get expensive. Is there really anyone who doesn't know how they work? Most people who get caught out appear to know full well and are just pushing their luck.
 

mpthomson

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And to know that if flying Ryanair not complying to the absolute letter of the rules tends to get expensive. Is there really anyone who doesn't know how they work? Most people who get caught out appear to know full well and are just pushing their luck.
Indeed, and to then get the 'compo-face' photo in the press. I don't have a huge amount of sympathy for this. An airline applying its own very well publicised policy shouldn't be newsworthy.
 

styles

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Indeed, and to then get the 'compo-face' photo in the press. I don't have a huge amount of sympathy for this. An airline applying its own very well publicised policy shouldn't be newsworthy.
I can kinda understand if people measure their bag at home and don't realise their clothes might slide down and it sticks out, or they buy a bag sold as 'Ryanair cabin bag' and turns out it's not because the wheels stick out.

The ones which get me are people who rock up at the airport check-in desk and check-in in-person and get their boarding pass printed then complain about the charge. It's pretty clear in all of the checkout process and in follow-up emails that you need to print your own boarding pass or have it on your phone.

Or even ignoring charges, those who complain about having to get to a gate 30 minutes before departure.

The whole business is based around minimising airport charges - the quicker they can have been alight and the next flight board, the lower the tarmac charges; not having a dozen check-in desks means fewer staff, lower desk and terminal charges from the airport, no queueing barriers and space required, etc.

I too don't have a great deal of sympathy for it - sure, things which are a bit hidden away in small print, but not things like name changes or amending flights or printing boarding passes or bags which passers haven't even thought about measuring or weighing.
 

Bletchleyite

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I can kinda understand if people measure their bag at home and don't realise their clothes might slide down and it sticks out

Yes, to be honest I do think Ryanair are unreasonable in not allowing a bag to be pushed into a sizer providing it fits, because that restricts people to hard-sided bags - all soft sided bags will bulge to some extent, even if not packed full*. Of course hard sided bags are heavier so Ryanair lose on fuel costs with that slightly overzealous policy :)

But even so, you know Ryanair are strict - get your tape measure out :)

* I have a soft sided rucksack precisely 56x45x25cm in size, designed to be the maximum size that will fit on airlines that accept IATA sized hand luggage such as easyJet and Wizz. But it is impossible for it not to bulge very slightly, though those two airlines are fine with that provided it goes in easily which it does. Even if Ryanair allowed that big (theirs is 55x40x20 taking into account Boeing's smaller overhead bins) I don't think I'd risk it with them.

The ones which get me are people who rock up at the airport check-in desk and check-in in-person and get their boarding pass printed then complain about the charge. It's pretty clear in all of the checkout process and in follow-up emails that you need to print your own boarding pass or have it on your phone.

That's going to get worse soon - they are now going app-only - it won't even be permitted to print your own out if I read it correctly, so non-smartphone-owners will no longer be able to use Ryanair at all. I don't know what the policy will be with regard to people who can't use a smartphone due to a coordination-related disability (for example) as if they don't let them print at the airport there will be a discrimination case in waiting.
 

styles

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That's going to get worse soon - they are now going app-only - it won't even be permitted to print your own out if I read it correctly, so non-smartphone-owners will no longer be able to use Ryanair at all. I don't know what the policy will be with regard to people who can't use a smartphone due to a coordination-related disability (for example) as if they don't let them print at the airport there will be a discrimination case in waiting.
I think they have said that if you don't have a smartphone (I know, I know), you'll be able to go to check-in online then go to a check-in desk for assistance. I presume they would waive the fee for (which they say they're going to ditch entirely anyway) for disabled passengers requiring a printed pass.

Interesting though - the Ryanair app doesn't block screenshots. So you could still print a screenshot of the boarding pass. In the event your phone dies, be interesting to see if they do, when pushed, accept this.
 

edwin_m

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I assume the Ryanair app that everyone now has to get will merrily spam users with notifications and possibly also harvest data such as location. Close attention needed to notification and privacy settings!

I don't believe a standard cabin bag size across airlines is feasible. This would inevitably be lowest common denominator, and operators of airliners with more bin space per seat would like to offer a larger bag as a selling point.
 

Cloud Strife

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That's going to get worse soon - they are now going app-only - it won't even be permitted to print your own out if I read it correctly, so non-smartphone-owners will no longer be able to use Ryanair at all. I don't know what the policy will be with regard to people who can't use a smartphone due to a coordination-related disability (for example) as if they don't let them print at the airport there will be a discrimination case in waiting.

It was uncharacteristically poorly communicated by Ryanair. What they're actually doing is removing the ability to check-in at the airport, so everyone will have to check in online before they fly. It'll still be possible to print boarding passes at home if needs be, but they will push as many people onto the app as they can. They'll also make it possible to get a boarding pass at the gate if your phone dies/you lose your printed boarding pass somehow, and they won't charge for that service.

They've actually just announced that it will start in November, not May, probably to avoid chaos in summer.

To be honest, I think they'll probably just move to an app-only system, with passengers with disabilities being permitted to obtain boarding passes at the airport.

I don't believe a standard cabin bag size across airlines is feasible. This would inevitably be lowest common denominator, and operators of airliners with more bin space per seat would like to offer a larger bag as a selling point.

I actually think it is possible, because for instance, Ryanair allow you to take bigger bags than Easyjet do, despite Ryanair having smaller bins on the older 737-800 cabins. It would certainly alleviate many of the problems that people have if it was all standardised.

I too don't have a great deal of sympathy for it - sure, things which are a bit hidden away in small print, but not things like name changes or amending flights or printing boarding passes or bags which passers haven't even thought about measuring or weighing.

Honestly, I can't think of anything that Ryanair does that is actually dodgy. They don't have an iffy app that breaks constantly, they don't screw their passengers like Wizzair do with a broken check-in system, they're just very precise about the rules and they don't have any sympathy for those who break them. The only thing they're really guilty of is not enforcing the rules equally across the network, but they've been quite vocal in the past about their struggles to get ground staff to actually enforce the rules.

Interestingly, I've noticed that they're also quite lenient on the weight of bags at check-in. I checked in a bag weighing 20.9kg in Malaga last month, and it was accepted by the automatic weighing machine without compalint.
 
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Bletchleyite

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It was uncharacteristically poorly communicated by Ryanair. What they're actually doing is removing the ability to check-in at the airport, so everyone will have to check in online before they fly. It'll still be possible to print boarding passes at home if needs be, but they will push as many people onto the app as they can. They'll also make it possible to get a boarding pass at the gate if your phone dies/you lose your printed boarding pass somehow, and they won't charge for that service.

To be fair easyJet did this over 10 years ago, though I think if you ask nicely they'll print one for you at the airport if you actually did the online checkin. But that isn't the line they are pushing even if true (i.e. that you can still print a PDF), they are pushing the app specifically.

I actually think it is possible, because for instance, Ryanair allow you to take bigger bags than Easyjet do, despite Ryanair having smaller bins on the older 737-800 cabins. It would certainly alleviate many of the problems that people have if it was all standardised.

Eh? easyJet is 56x45x25 (IATA size), as is Wizz. Ryanair is 55x40x20, classically a smaller size for 737 bins.

I think you probably could get away with standardising on the latter, most airlines will (or at least could) accept that, provided they gate checked it on very small aircraft.

The underseat bags would be harder as it depends on the actual size of the space under the seat which depends on the seat model and so varies wildly.

Honestly, I can't think of anything that Ryanair does that is actually dodgy. They don't have an iffy app that breaks constantly, they don't screw their passengers like Wizzair do with a broken check-in system, they're just very precise about the rules and they don't have any sympathy for those who break them.

Wizz is certainly worse, but that isn't exactly an accolade.
 

Bletchleyite

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Charging extra to seat groups together when this costs them nothing.

It WAS dodgy that they split groups involving kids from their adults deliberately. This is a safety issue because in an evacuation human instinct is that their parents would go against the flow to find and rescue them.

They did change this, though, to requiring that any booking with children pays for seat selection so they are together. Which is itself a bit dodgy to be honest.

I can understand that if you don't pay for selection you should just be allocated at checkin, but their software deliberately splits groups rather than just filling the empty seats from the back with each group in contiguous seats so far as possible. That's a pretty nasty practice to be honest and no other airline does it.
 

edwin_m

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I can understand that if you don't pay for selection you should just be allocated at checkin, but their software deliberately splits groups rather than just filling the empty seats from the back with each group in contiguous seats so far as possible. That's a pretty nasty practice to be honest and no other airline does it.
It also makes it more likely people will get up and stand in the aisle to talk to the people they are travelling with who are sat elsewhere. That makes the flight much less tolerable for anyone being leaned across or talked across particularly if the split parties are also the worse for drink. I think I'd be happy to pay a small premium if travelling alone (when my employer would probably be paying anyway) if it meant all parties travelling together were allocated seats together.
 

WestCoast

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It also makes it more likely people will get up and stand in the aisle to talk to the people they are travelling with who are sat elsewhere. That makes the flight much less tolerable for anyone being leaned across or talked across particularly if the split parties are also the worse for drink. I think I'd be happy to pay a small premium if travelling alone (when my employer would probably be paying anyway) if it meant all parties travelling together were allocated seats together.

Yes I am no fan of their policy of deliberately splitting people which they used to lie about. I always pay extra for a specific seat and it’s annoying when you‘ve paid extra and find yourself getting asked to swap or made to a feel like you are stopping someone sitting next to their travelling partners. I am not aware of any of the other budget airlines that do this, maybe Wizz although I haven’t flown them since 2018?
 

edwin_m

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Yes I am no fan of their policy of deliberately splitting people which they used to lie about. I always pay extra for a specific seat and it’s annoying when you‘ve paid extra and find yourself getting asked to swap or made to a feel like you are stopping someone sitting next to their travelling partners. I am not aware of any of the other budget airlines that do this, maybe Wizz although I haven’t flown them since 2018?
It is at least better than the total free-for-all which the no-frills carriers used 20 years ago and which I believe still applies in the States. But you can sort of see why they did that - don't need to run a reservation system and it encourages people to be ready to board early - whereas their current system is just gouging the passengers.
 

TravelDream

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It is at least better than the total free-for-all which the no-frills carriers used 20 years ago and which I believe still applies in the States. But you can sort of see why they did that - don't need to run a reservation system and it encourages people to be ready to board early - whereas their current system is just gouging the passengers.

The free for all system was designed to get people on fast. People would queue at the gate from the second it was announced. Two hours before sometimes. Then rush on to get seats together.

The problem with it for the airlines is it's a missed revenue opportunity. Of course Ryanair and Wizz are going to split people. When you check in online and it gives random seats, lots of people will then pay to choose seats which you can do after checking in online.

Even Southwest in the States which pioneered free seating is ending it from late in this year into 2026 to move to assigned seats.

I'm sympathetic to @WestCoast with people asking others to move. Very annoying.
 

Snow1964

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It's all a bit of a problem for flights from Spain (including Balearics and Canaries)

Summarising changes from 5th November
Elimination of paper tickets / boarding passes
Hand baggage size reduced to 40 x 20 x 25cm
Exceeding hand luggage size up from €60 to €70
Second suitcase will require adding priority booking cost
€100 supplement for those not at check in desk 40 minutes ahead

personally I would rather pay more for the headline ticket price with another airline than go through stress and worry that I might fall foul of some strict application of these rules
 

TravelDream

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It's all a bit of a problem for flights from Spain (including Balearics and Canaries)

Summarising changes from 5th November
Elimination of paper tickets / boarding passes
Hand baggage size reduced to 40 x 20 x 25cm
Exceeding hand luggage size up from €60 to €70
Second suitcase will require adding priority booking cost
€100 supplement for those not at check in desk 40 minutes ahead

personally I would rather pay more for the headline ticket price with another airline than go through stress and worry that I might fall foul of some strict application of these rules

Are any of these unique to Spain? I don't think so.

Eliminating paper boarding passes was planned for this spring. Ryanair has pushed it back until the winter. Let's see a) if it happens and b) how it's implemented.

Hand luggage size isn't being reduced. 40x20x25 is what you can take on for free now and what will you be able to take on free after November 5th.

Cost is going up €10, but given inflation and Ryanair's love of making money, I am not surprised.

Ryanair has required priority for a second piece of hand luggage for quite some years now. Again, not new.

So basically nothing much.
 

Bletchleyite

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Eliminating paper boarding passes was planned for this spring. Ryanair has pushed it back until the winter. Let's see a) if it happens and b) how it's implemented.

I'm somewhat confused why they want to stop letting you print your boarding card at home. Is the software that does it particularly costly for them perhaps? There are a lot of older customers who will not want smartphone boarding passes and will equally not want to pay a no doubt swingeing sum for the airport to print them when they could do it themselves. easyJet did away with airport check-in ages ago and still allow you to print them, I fail to see any good reason not to aside from profiteering from those who either don't own smartphones, own ones too old to run the app or end up with a flat battery and would normally print one to avoid the risk as they can with railway e-tickets and every other airline.
 

signed

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There are a lot of older customers who will not want smartphone boarding passes and will equally not want to pay a no doubt swingeing sum for the airport to print them when they could do it themselves
They won't be able to block anyone from getting a printout.

You can always print a webpage, you can screenshot the app (for now), you can import in <Insert Phone Manufacturer> Wallet and screenshot from there...

And aren't there still airports where mobile boarding passes will not work the readers?
 

Bletchleyite

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They won't be able to block anyone from getting a printout.

They will.

You can always print a webpage, you can screenshot the app (for now), you can import in <Insert Phone Manufacturer> Wallet and screenshot from there...

And they can state that those aren't valid. Just like there are still train crew who have issues with screenshotted e-tickets, and that isn't even policy that I know of as as long as the barcode is scannable the ticket can be checked (and if it can't it's not valid), it could be tattooed on your arm for all that matters...

And aren't there still airports where mobile boarding passes will not work the readers?

Not seen that for a very long time. That said, I do wonder if Ryanair are going to be moving to "eyeball Mk1" verifiable passes on the app, e.g. with an animation, so they can stop paying for the use of the airport's scanning kit? Otherwise I'm really struggling to understand how they benefit from their plans aside from catching people out and charging them (which it could be!)
 

signed

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Not seen that for a very long time
We accept mobile boarding passes on flights from the majority of airports on our network.
However unfortunately some airports cannot accept mobile boarding passes yet, these airports are:
  • Turkey (except Dalaman airport)
  • Morocco
Also the following airport does not accept mobile boarding passes:
  • Tirana (when travelling to the UK only)
*Customers traveling from these airports must check in online and print out a paper boarding pass for their flight(s).
so they can stop paying for the use of the airport's scanning kit?
At 99% of airports now you must scan your BP to access the security line. So they need to work the barriers.
That said, I do wonder if Ryanair are going to be moving to "eyeball Mk1" verifiable passes on the app
Unlikely, they need to work around whatever the airport has + I doubt not scanning is compliant with whatever IATA/ICAO requirement is in force.
 

Bletchleyite

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Unlikely, they need to work around whatever the airport has + I doubt not scanning is compliant with whatever IATA/ICAO requirement is in force.

I suppose also if they didn't want to use the gate scanning kit they could just get their own. easyJet used to do that, they may still do.
 

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