• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Refund on a Complicated Journey

Status
Not open for further replies.

Esker-pades

Established Member
Joined
23 Jul 2015
Messages
3,767
Location
Beds, Bucks, or somewhere else
A few months ago, I booked trains and tickets for a day on the Brigg infrequent services for Saturday the 24th of November. Since I booked, that day has become one of the wonderful Northern Strike days, and no services are going to run on that line (if every other strike Saturday is to be believed). I have multiple tickets for the day bought from two different retailers. Some of the tickets I have are not on Northern services, and won't be effected by the strike. Is it worth me trying to claim a refund for all my tickets, or should I try and plan a new day around the tickets that I can use?

My tickets are:
Advance Single - Haymarket to Doncaster: 06:55 Edinburgh Waverley to Doncaster service (plus connections) - Bought from LNER
Advance Single - Doncaster to Barnetby: 10:37 Doncaster to Barnetby service only - Bought from TransPennine Express
Anytime Day Single - Barnetby to Gasinborough Stations (valid only via Brigg) - Bought from TransPennine Express
Off Peak Day Return - Kirton Lindsey to Brigg - Bought from TransPennine Express
Anytime Day Single - Gainsborough Stations to Darnall - Bought from TransPennine Express
Advance Single - Darnall to Haymarket: 18:32 Darnall to Sheffield, 18:52 Sheffield to York, 19:53 York to Edinburgh (plus connections) - Bought from LNER

My planned itinerary is:
06:20 Haymarket to Edinburgh Waverley arr 06:25
06:55 Edinburgh Waverley to Doncaster arr 09:52
10:37 Doncaster to Barnetby arr 11:17
11:42 Barnetby to Kirton Lindsey arr 11:56
13:12 Kirton Lindsey to Brigg arr 13:21
15:43 Brigg to Gainsborough Central arr 16:10
WALK (~30 minutes) to Gainsborough Lea Road.
17:44 Gainsborough Lea Road to Sheffield arr 18:41
18:52 Sheffield to York arr 19:40
19:53 York to Edinburgh Waverley arr 22:36
22:51 Edinburgh Waverley to Haymarket arr 22:55
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

ForTheLoveOf

Established Member
Joined
7 Oct 2017
Messages
6,416
A few months ago, I booked trains and tickets for a day on the Brigg parliamentary services for Saturday the 24th of November. Since I booked, that day has become one of the wonderful Northern Strike days, and no services are going to run on that line (if every other strike Saturday is to be believed). I have multiple tickets for the day bought from two different retailers. Some of the tickets I have are not on Northern services, and won't be effected by the strike. Is it worth me trying to claim a refund for all my tickets, or should I try and plan a new day around the tickets that I can use?

My tickets are:
Advance Single - Haymarket to Doncaster: 06:55 Edinburgh Waverley to Doncaster service (plus connections) - Bought from LNER
Advance Single - Doncaster to Barnetby: 10:37 Doncaster to Barnetby service only - Bought from TransPennine Express
Anytime Day Single - Barnetby to Gasinborough Stations (valid only via Brigg) - Bought from TransPennine Express
Off Peak Day Return - Kirton Lindsey to Brigg - Bought from TransPennine Express
Anytime Day Single - Gainsborough Stations to Darnall - Bought from TransPennine Express
Advance Single - Darnall to Haymarket: 18:32 Darnall to Sheffield, 18:52 Sheffield to York, 19:53 York to Edinburgh (plus connections) - Bought from LNER

My planned itinerary is:
06:20 Haymarket to Edinburgh Waverley arr 06:25
06:55 Edinburgh Waverley to Doncaster arr 09:52
10:37 Doncaster to Barnetby arr 11:17
11:42 Barnetby to Kirton Lindsey arr 11:56
13:12 Kirton Lindsey to Brigg arr 13:21
15:43 Brigg to Gainsborough Central arr 16:10
WALK (~30 minutes) to Gainsborough Lea Road.
17:44 Gainsborough Lea Road to Sheffield arr 18:41
18:52 Sheffield to York arr 19:40
19:53 York to Edinburgh Waverley arr 22:36
22:51 Edinburgh Waverley to Haymarket arr 22:55
You can use multiple tickets to make one journey, that much we know is your contractual right as per NRCoT 14.1. NRCoT 30.1 also makes clear that if there is disruption to one of the trains you are taking, you are entitled to a fee-free refund of your ticket. So I don't see why, if you no longer wanted to travel, you couldn't return all of your tickets for a fee-free refund. You would probably have to show each retailer all of your other tickets to show what your overall journey is.
 
Last edited:

Esker-pades

Established Member
Joined
23 Jul 2015
Messages
3,767
Location
Beds, Bucks, or somewhere else
Apparently, Northern have not confirmed their strike for the 24th yet. Is there any chance of it not going ahead? I've been asked to deputise for another bassoonist at a concert on that date. I'd like to accept it, but if the strike doesn't go ahead, I'll be out of pocket (~£60 worth of tickets unused).
 

Esker-pades

Established Member
Joined
23 Jul 2015
Messages
3,767
Location
Beds, Bucks, or somewhere else
A splash on the home page of https://wymetro.com/ shows "Industrial Action affecting Northern train services. Saturdays 10, 17 & 24 November, and 1, 8, 15, 22 & 29 December".
When I phoned up LNER this morning, the guy at the other end said that the strike for the 24th of November had not been confirmed meaning that he couldn't issue a refund yet.
 
Status
Not open for further replies.

Top