I travelled on 20/05/2019 from Chorley to Manchester Victoria on the 16:19 due to arrive 17:00
While waiting for what seemed an age at a stop signal just outside the station I decided to check realtimetrains.co.uk, it turned 17:14 and we started to move. Almost immediately realtimetrains reported that the train had arrived Victoria at 17:14, but we were still outside the train shed. It had turned 17:15 by the time the train had come to a halt at the platform, and the doors had started to open (of which I had photographic proof).
So what constitutes the time of arrival?
Northern stated that it arrived at 17:14, so I tapped on the appeal link to explain the above, but the reply was "16.19 service arrived @17.14, 14 minuets late" [sic]
Is it worth me making the "formal complaint" emailing Customer relations, or give it up as a bad job?
While waiting for what seemed an age at a stop signal just outside the station I decided to check realtimetrains.co.uk, it turned 17:14 and we started to move. Almost immediately realtimetrains reported that the train had arrived Victoria at 17:14, but we were still outside the train shed. It had turned 17:15 by the time the train had come to a halt at the platform, and the doors had started to open (of which I had photographic proof).
So what constitutes the time of arrival?
Northern stated that it arrived at 17:14, so I tapped on the appeal link to explain the above, but the reply was "16.19 service arrived @17.14, 14 minuets late" [sic]
Is it worth me making the "formal complaint" emailing Customer relations, or give it up as a bad job?