My partner was due to commute from Bingley to Leeds on 30 May. She bought a return ticket from the machine in Bingley station. Due to the unfolding chaos at Leeds station caused by the trespass incident she decided to abandon her attempt to get to work and head back home. She asked the ticket office for a refund but they said she'd have to use Delay Repay because she'd bought her ticket from the machine and not over the counter. When she tried to use Delay Repay they initially offered her a refund on the return journey only. She pointed out that she hadn't embarked on her trip at all and needed a refund for both directions. They responded by saying she'd need to ask the ticket office at the station for a refund in that case. She pointed out that she'd already attempted to do that and had been directed to Delay Repay. They then said they'd have to transfer her claim to someone else. Since then she's heard nothing. Any ideas?