ValleyLines142
Established Member
Morning,
Just wanted to check where I stand in this situation.
On Thursday I bought an Anytime Return from Cardiff to Trowbridge, which involved a break of journey at Bath. I waited on the platform at Cardiff but noticed there were substantial delays around Bath due to trespassers. I was worried about getting back so I decided to abandon my journey altogether and came over yesterday instead. I went back down to the ticket barriers at Cardiff and explained to the gateline assistant the situation, to which she allowed me back out without any issue.
As my outbound portion of my ticket had until yesterday (12th) as validity, I used my train ticket yesterday on the same journey. Upon exiting at Bath, my ticket was rejected, on the grounds that it had been previously used. I explained to the gateline assistant at Bath the situation as above, to which she went to the office and came back with a report on my train ticket, which made absolutely ZERO sense to me as it was all in codes etc. I exited at Temple Meads briefly to have a smoke outside the station on my way to Bath and had no issues there, so I have no clue as to why there was a problem when I left at Bath.
To conclude, I was then taken to the other side of the station and made to pay for another Anytime Return. I politely but firmly said I'm not paying again because this ticket hasn't been used on any train journey. I was then told to keep my old train ticket and to apply for a refund, which is a bit inconvenient as I didn't bring that much money out with me (in short I basically transfer all of my wages to a separate bank account, otherwise I'll blow the lot because I'm a terrible budgeter), so I was left with hardly any money for the rest of my trip, and I sometimes stay with friends in Trowbridge depending on my plans, hence the Anytime Return. I was then allowed to leave and subsequently ended up missing my bus to Bitton.
Whilst the gateline staff at Bath were polite and seemingly apologetic (whether they meant it or not remains a different story), the only part that irritated me slightly was the fact that the gateline staff were just strolling along towards me, bearing in mind that I politely stated that I'm in a bit of a rush.
I guess the issue here is proving that my train ticket hasn't been used. The truth is that I abandoned my journey at Cardiff once I was on the platform and returned outside, so I imagine the problem is that on Thursday the barriers have registered my ticket as a starting journey. Can I get them to access CCTV at Cardiff to show me exiting the station? I've now paid £34 in train fares and I'm not exactly Alan Sugar when it comes to income!
Thanks in advance!
Just wanted to check where I stand in this situation.
On Thursday I bought an Anytime Return from Cardiff to Trowbridge, which involved a break of journey at Bath. I waited on the platform at Cardiff but noticed there were substantial delays around Bath due to trespassers. I was worried about getting back so I decided to abandon my journey altogether and came over yesterday instead. I went back down to the ticket barriers at Cardiff and explained to the gateline assistant the situation, to which she allowed me back out without any issue.
As my outbound portion of my ticket had until yesterday (12th) as validity, I used my train ticket yesterday on the same journey. Upon exiting at Bath, my ticket was rejected, on the grounds that it had been previously used. I explained to the gateline assistant at Bath the situation as above, to which she went to the office and came back with a report on my train ticket, which made absolutely ZERO sense to me as it was all in codes etc. I exited at Temple Meads briefly to have a smoke outside the station on my way to Bath and had no issues there, so I have no clue as to why there was a problem when I left at Bath.
To conclude, I was then taken to the other side of the station and made to pay for another Anytime Return. I politely but firmly said I'm not paying again because this ticket hasn't been used on any train journey. I was then told to keep my old train ticket and to apply for a refund, which is a bit inconvenient as I didn't bring that much money out with me (in short I basically transfer all of my wages to a separate bank account, otherwise I'll blow the lot because I'm a terrible budgeter), so I was left with hardly any money for the rest of my trip, and I sometimes stay with friends in Trowbridge depending on my plans, hence the Anytime Return. I was then allowed to leave and subsequently ended up missing my bus to Bitton.
Whilst the gateline staff at Bath were polite and seemingly apologetic (whether they meant it or not remains a different story), the only part that irritated me slightly was the fact that the gateline staff were just strolling along towards me, bearing in mind that I politely stated that I'm in a bit of a rush.
I guess the issue here is proving that my train ticket hasn't been used. The truth is that I abandoned my journey at Cardiff once I was on the platform and returned outside, so I imagine the problem is that on Thursday the barriers have registered my ticket as a starting journey. Can I get them to access CCTV at Cardiff to show me exiting the station? I've now paid £34 in train fares and I'm not exactly Alan Sugar when it comes to income!
Thanks in advance!
