I'd always taken the terms of M card at face value, and until I saw this thread wasn't aware of the government ruling on this. I've made a number of claims in the past where I have used my M card in combination with another ticket, and received delay repay based only on the value of the other ticket, but have included my M card to explain what journey I was making.
Recently I had a similar claim rejected by Northern on the grounds that M card wasn't eligible. I sent a follow-up pointing out I was using another ticket as well, but have not had any response yet (though it is within their response time). It was only a few quid this time, but the delay was nearly an hour, so I hoped I'd get something.
Recently I had a similar claim rejected by Northern on the grounds that M card wasn't eligible. I sent a follow-up pointing out I was using another ticket as well, but have not had any response yet (though it is within their response time). It was only a few quid this time, but the delay was nearly an hour, so I hoped I'd get something.