I recently travelled from Newcastle to Oxford on this service (https://www.realtimetrains.co.uk/train/P38496/2019/10/10/advanced). I had split tickets, split at York, Sheffield, Derby and Leamington Spa. The final arrival into Oxford was 29 minutes and 55 seconds late, so obviously doesn't qualify for delay repay, however parts of the journey were delayed by 30+ minutes. Would it be fraudulent for me to claim delay repay on the relevant parts of the journey? Thanks in advance!
-
Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Delay repay if delayed for part of journey
- Thread starter 6862
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
Delay Repay applies to the journey.
If your journey was Newcastle to Oxford, that's what counts.
If the doors were open within under 30 minutes of booked time then it's not a valid claim.
Thanks for clarifying that, I suspected that would be the case. Just a pity we weren't delayed by 5 seconds extra!
It's worth putting a claim in anyway, sometimes TOCs round up.
OK, I'll put in a comment that it was delayed by 29 minutes 55 seconds (I noted the time at which the doors opened when I got to Oxford based on the platform clock). Thanks!
It's so close that they ought to pay up really; I have also seen several instances of genuine 30+ minute delays be denied on the basis of a claimed 29min delay. I know there has to be a cutoff but I think that a pragmatic view would be that there should be some lenience/allowance.
Interestingly train actually clawed back 22mins between Water Orton and St Denys. If it was going the other direction it would have easily been on time into its final destination there's about 25 mins extra slack time going the other way.
Interestingly train actually clawed back 22mins between Water Orton and St Denys. If it was going the other direction it would have easily been on time into its final destination there's about 25 mins extra slack time going the other way.
Failed Unit
Established Member
I am going to jump on this thread as I have a similar question about LNER.
journey 1 - Stevenage- Doncaster 25 mins late
Journey 2 - Doncaster- Newcastle 40 mins late. (Booked train was on time but as the connection was 20 mins I didn’t make it).
both journeys booked on same booking.
how do I claim as I can see LNER saying journey 1 doesn’t qualify and journey 2 their records show the train was on time. (although it was impossible for me to be on it)
didn’t have any issue on the new train, but considering TOCs are generally difficult to get delay repay, advice on the claim would be appreciated.
journey 1 - Stevenage- Doncaster 25 mins late
Journey 2 - Doncaster- Newcastle 40 mins late. (Booked train was on time but as the connection was 20 mins I didn’t make it).
both journeys booked on same booking.
how do I claim as I can see LNER saying journey 1 doesn’t qualify and journey 2 their records show the train was on time. (although it was impossible for me to be on it)
didn’t have any issue on the new train, but considering TOCs are generally difficult to get delay repay, advice on the claim would be appreciated.
Was this actually two separate journeys?
If it was one journey, which it sounds like it was, you can claim Delay Repay for your journey from Sheffield to Newcastle. A journey can be made using a combination of tickets; this is clearly stated in the Conditions of Travel.
If you booked using an accredited ticket splitting provider (e.g. Trainsplit, Loco2 etc), I'd forward the booking confirmation email to LNER, state your journey from Stevenage Newcastle was 40 minutes late and state the amount you believe you are due (ie. half the total sum of the tickets). Include an image attachment showing both tickets. There can be absolutely no doubt it was one journey (simply using more than one ticket) and the company is unlikely to dispute this. You would also surely have the backing of the retailer in the unlikely event of a dispute.
If you booked with LNER adding each ticket to the basket separately, I would not forward this email as doing so may confuse them into thinking it was not one journey; instead I would take a photo of both tickets, and attach it to their online form. I'd state the journey was from Stevenage to Newcastle. Where the form asks for the ticket cost, I would type the sum of both tickets.
Failed Unit
Established Member
It was 1 journey. Split ticket at Doncaster.
0925 Stevenage- Doncaster arr 1051
1111 Doncaster- Newcastle arrive 1234
needed to get
1143 Doncaster- Newcastle arrived 1315.
So will forward the mail as it was the same basket.
Thanks
0925 Stevenage- Doncaster arr 1051
1111 Doncaster- Newcastle arrive 1234
needed to get
1143 Doncaster- Newcastle arrived 1315.
So will forward the mail as it was the same basket.
Thanks
Who did you book with?
Bletchleyite
Veteran Member
I've had LNR round up on appeal on the grounds that they were taking the mick because the WTT time for all trains was one minute earlier than the public timetable, so I actually was delayed by precisely 30 minutes due to a cancellation, and not by 29 as they alleged, because had the booked train operated it too would have arrived one minute early per the WTT.
Failed Unit
Established Member
It was LNER themselves.
- Status