All accredited National Rail retailers allow you to reserve a seat. Only the Trainsplit site allows you to use a seat selector for Avanti services as far as I can tell.ok, to clarify - on tpexpress you dont select the seat but it will tell you the seat numbers before you pay. sorry for causing confusion.
i had two browsers open to ensure a split ticket was allocated the same seats before payment
It's just massively overloaded. I don't think they expected the surge in demand they'll be seeing today - or at least, not to this extend. The site is still working fine, they've just replaced the homepage with something that will load a whole lot faster (your screenshot) which, in the circumstances, is absolutely the right thing to do.This is the website right now (picture shows plain text page with "We're sorry, we can't take you to our website right now" and links to "Buy Tickets" and six other URLs. No logo / brand / colour or other content etc.
View attachment 71312
Update - it will give you a seat with choices of window/aisle forward/backwards table etc - before you pay.... but won't show you that seat and offer you the alternative before you pay. I haven't paid so don't know if that option appears afterwards.
For discussion regarding Avanti's decision to not offer a seat selector, and for discussion regarding an alternative seat selector provided by a third party, please use: Why has Avanti West Coast got rid of the seat selector?I’ve booked a ticket through Avanti this morning and no option to change the allocated seat reservation. However I also never had a seat selector option available for the journey I booked a couple of weeks ago through VTWC.
No, that's entirely incorrect. All the URLs point to sites hosted by other organisations. For example, the buytickets.avantiwestcoast.co.uk is managed by Trainline, and hosted by them. Same goes for season tickets, and tickets by mobile. "Contact Us" is hosted by Service Now. I think that the Delay Repay is externally hosted too.It's just massively overloaded. I don't think they expected the surge in demand they'll be seeing today - or at least, not to this extend. The site is still working fine, they've just replaced the homepage with something that will load a whole lot faster (your screenshot) which, in the circumstances, is absolutely the right thing to do.
I don’t think it would. DNS propagation takes around 24 hours or so - but they would have had all this in place well before launch dayCould this be a DNS issue relating to the switching of servers? I can't believe there's really that much demand, and these days hosting companies should be able to scale (to cope with massive disruption where demand will be high).
All of those external services are still part of the Avanti website. The fact that they're hosted in different places isn't really relevant from a customer point of view is it. Most parts of the Avanti website are working, just not the 'homepage' content, is the point. There's no value to the 'normal person' in understanding the hosting setup / technicalities, it's totally irrelevant.No, that's entirely incorrect. All the URLs point to sites hosted by other organisations. For example, the buytickets.avantiwestcoast.co.uk is managed by Trainline, and hosted by them. Same goes for season tickets, and tickets by mobile. "Contact Us" is hosted by Service Now. I think that the Delay Repay is externally hosted too.
Put simply, there is no Avanti West Coast brand / content website running, apart from this simplified home page. Well, there are no links to it anyway.
Though yes, it is because they can't cope with the volume. There will be a lot of traffic from the BBC News website, as well as other sites. Though in this case it was fairly predictable.
No, it's demand.Could this be a DNS issue relating to the switching of servers? I can't believe there's really that much demand, and these days hosting companies should be able to scale (to cope with massive disruption where demand will be high).
Me.Anyone else having trouble accessing the Avanti Website at present, incredibly slow to load or not loading at all for me.
It's just massively overloaded. I don't think they expected the surge in demand they'll be seeing today - or at least, not to this extend. The site is still working fine, they've just replaced the homepage with something that will load a whole lot faster (your screenshot) which, in the circumstances, is absolutely the right thing to do.
Me.
It's the first day after all!
To be fair to aunty, upgrades supposedly mean that BBC News shouldn't now do that unless something properly exceptional happens (Cat 1 Royal death, basically).In the circumstances (also see how BBC News goes text only when something serious happens). But the circumstances should not have arisen. Demand today is probably nowhere near as high as in a period of severe disruption, for instance.
It runs on Sitecore and is hosted on AWS.Who hosts the website for A WC? AWS?
After 2am, but, prior to "now":host www.avantiwestcoast.co.uk
www.avantiwestcoast.co.uk is an alias for wc-teasurepage-alb-47505678.eu-west-1.elb.amazonaws.com.
wc-teasurepage-alb-47505678.eu-west-1.elb.amazonaws.com has address 34.240.208.105
wc-teasurepage-alb-47505678.eu-west-1.elb.amazonaws.com has address 3.248.138.164
host www.avantiwestcoast.co.uk
www.avantiwestcoast.co.uk is an alias for sitecore-cd-alb-1946473879.eu-west-1.elb.amazonaws.com.
sitecore-cd-alb-1946473879.eu-west-1.elb.amazonaws.com has address 52.18.98.172
sitecore-cd-alb-1946473879.eu-west-1.elb.amazonaws.com has address 52.17.100.126
It isn't demand then, if it was they would just pay AWS a bit more to give it more power.
It's First group, you expect them to spend a sensible amount of money?I refer you to my "too cheap" comment above
I would expect at least acknowledgement and a response in a couple hours (until after working hours, then the next day), then any actions if required in the next few days.Apparently their average response time is 15 days!