• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Caledonian Sleeper

route101

Established Member
Joined
16 May 2010
Messages
10,625
Thanks for everyone on the opinion of overnight sleeper on seated seats.

I did the Megabus M11 last year and it was not fun... No service breaks and the air con was on all night blowing freezing air. I thought the train would be better as least you would have a decent toilet to use and it's a bit faster, but no good if the air vent blows cold air and if the window views are restricted by a light above the windows

One advantage of the coach is they dim the lights .
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

L401CJF

Established Member
Joined
16 Oct 2019
Messages
1,486
Location
Wirral
Yes I used the seats on the old stock and it wasn’t a great nights sleep but it was ok. Dark carriage. Nice cosy chair. Warm. Reclining. It was sleeping in a chair which is generally crap. But it was cheap and it was fine for the price.

My brother and I went up to Fort William on the sleeper in Feb last year. We got on at Crewe and had seats booked going North , so of course had to get off and wait for the carriages to appear at Edinburgh before heading up to Fort William. It was only around Rannoch that we worked out you could recline them, doh!

Return journey we had berths and thoroughly enjoyed the experience on the old stock, great watching the sunset on the WHL with your head out of the window (the conductor (??) was more than happy for us to pop our heads out and warned us where to watch out for branches) .We spent a good few hours in the lounge car - mainly because there wasn't any service on the chip and pin machine to pay for our drinks and it was nice and relaxed if a bit dated. Not sampled the new stock yet and probably wont for a while.
 

JonathanH

Veteran Member
Joined
29 May 2011
Messages
18,808
I seen that bus on the booking system and wondered why it takes so long . Hits the morning peak?

It stops at Manchester, Manchester Airport and Birmingham, hitting Birmingham around 7.20am. The detour for these stops just adds time relative to going direct on the M6.
 

route101

Established Member
Joined
16 May 2010
Messages
10,625
It stops at Manchester, Manchester Airport and Birmingham, hitting Birmingham around 7.20am. The detour for these stops just adds time relative to going direct on the M6.

I see , the 2245 from Glasgow to London appears to be non stop now
 
Joined
7 Aug 2011
Messages
245
£30 with a railcard on less busy services , didnt realise there was at seat catering.

There is but, in my experience, it's next to useless. Staff give priority to those in cabins using the lounge car. This means that you may not have the opportunity (on the Highlander) to get anything within 2 hours of departure. It worked much better when you could walk to a hatch and the steward could take just a few seconds to serve you between lounge customers.

With a railcard it's a great price, but manage your expectations to avoid disappointment.
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
97,879
Location
"Marston Vale mafia"
Awful. Truly awful.

I was in physical pain when I reached Euston, from Glasgow and had a very poor sleep. Couldn't dissuade anyone from the seats highly enough. I was willing to attribute it to maybe being a dodgy seat, but I used the sleeper as a day train recently and after a couple of hours I started to go numb again. Noticeably not something that happened on the TPE 802 I went North on a few days earlier, bizarrely if they're the same seats.

They are exactly the same seats as Class 80x First Class, yes.
 

Qwerty133

Established Member
Joined
7 Oct 2012
Messages
2,455
Location
Leicester/Sheffield
Last edited:

DelW

Established Member
Joined
15 Jan 2015
Messages
3,879
Oh dear, a bit of a sense of humour failure in response to PaxVobiscum's post, only one out of four got the joke ;)
 

Samuel88

On Moderation
Joined
20 Jan 2017
Messages
385
Giving people refunds or allowing them to travel later in the week is all well and good, but what are those people going to do in the meantime? Serco should be providing anyone who purchased a ticket hotel accommodation until they can get passengers to their destination.
 

TimboM

Established Member
Joined
12 Apr 2016
Messages
3,732
Giving people refunds or allowing them to travel later in the week is all well and good, but what are those people going to do in the meantime? Serco should be providing anyone who purchased a ticket hotel accommodation until they can get passengers to their destination.
Why should they?
 

Highland37

Established Member
Joined
29 Jun 2012
Messages
1,259
Because it fosters a good feeling with passengers, which will encourage repeat business, something the sleeper desperately needs!

And given the terrible PR the service is getting from its own passengers, it would seem to be a good idea. The service is widely regarded as over priced and unreliable. It needs to change in its attitude to customers, or massively reduce prices.
 

sheff1

Established Member
Joined
24 Dec 2009
Messages
5,496
Location
Sheffield
Giving people refunds or allowing them to travel later in the week is all well and good, but what are those people going to do in the meantime? Serco should be providing anyone who purchased a ticket hotel accommodation until they can get passengers to their destination.
Why should they?

Because that is exactly what a hotel in the category* to which CS compare themselves would do if they were not able to honour the booked room and also what airlines do (another comparison made by CS).

Obviously someone already at home would not need a hotel.

* and many at the cheaper end of the market
 

TimboM

Established Member
Joined
12 Apr 2016
Messages
3,732
Because it fosters a good feeling with passengers, which will encourage repeat business, something the sleeper desperately needs!
Really? You do know Sleeper bookings are up and notably higher than last year? Not sure they're in as desperate need of the PR as some on here like to think...

And I'm referring to the National Rail Conditions of Travel and/or their Guest Charter. Any requirement in there?

And given the terrible PR the service is getting from its own passengers, it would seem to be a good idea. The service is widely regarded as over priced and unreliable. It needs to change in its attitude to customers, or massively reduce prices.
Terrible PR? Doesn't seem to be harming patronage that much... see above.

Passengers already pay less than half it costs for them to be on the train. How can that be "over-priced"?! Who should fund the massive reduction in prices you suggest? It's down to either Serco (who already lose millions running the franchise, so I'd count them out) or even more taxpayers' money to subsidise the service even further. Is that a fair use of such funds?
 

Samuel88

On Moderation
Joined
20 Jan 2017
Messages
385
Really? You do know Sleeper bookings are up and notably higher than last year? Not sure they're in as desperate need of the PR as some on here like to think...

And I'm referring to the National Rail Conditions of Travel and/or their Guest Charter. Any requirement in there?


Terrible PR? Doesn't seem to be harming patronage that much... see above.

Passengers already pay less than half it costs for them to be on the train. How can that be "over-priced"?! Who should fund the massive reduction in prices you suggest - it's down to either Serco (who already lose millions running the franchise, so I'd count them out) or even more taxpayers' money to subsidise the service even further. Is that a fair use of such funds?

Don’t be silly, we both know the problems the Sleeper has, failures every other day, extremely poor seating etc etc...
 

Bald Rick

Veteran Member
Joined
28 Sep 2010
Messages
29,209
Giving people refunds or allowing them to travel later in the week is all well and good, but what are those people going to do in the meantime? Serco should be providing anyone who purchased a ticket hotel accommodation until they can get passengers to their destination.

Why should CS do any different from any other operator? Are LNER or Avanti providing hotels?
 

alistairlees

Established Member
Joined
29 Dec 2016
Messages
3,737
Don’t be silly, we both know the problems the Sleeper has, failures every other day, extremely poor seating etc etc...
Whilst the service is clearly not perfect, TimboM is quite correct that bookings are much improved. It was even reported in the Scottish Parliament about a month ago!
 

Darandio

Established Member
Joined
24 Feb 2007
Messages
10,678
Location
Redcar
And I'm referring to the National Rail Conditions of Travel and/or their Guest Charter. Any requirement in there?

No. Caledonian Sleeper find themselves in the fantastic position of being able to advertise their service as a luxury hotel on wheels, but when the crap hits the fan they can hide behind a piss poor set of conditions.
 

Mathew S

Established Member
Joined
7 Aug 2017
Messages
2,167
Avanti and LNER don’t run overnight services and don’t portray themselves as being a hotel on wheels.
It really doesn't make any difference (whether it should or not is something for a speculative ideas thread). The sleeper is, when it comes to passenger rights in the event of disruption, just another train.
 

Sleepy

Established Member
Joined
15 Feb 2009
Messages
1,544
Location
East Anglia
It really doesn't make any difference (whether it should or not is something for a speculative ideas thread). The sleeper is, when it comes to passenger rights in the event of disruption, just another train.

As GWR do for their Sleeper, hotel & day train should be offered.
 

Mathew S

Established Member
Joined
7 Aug 2017
Messages
2,167
As GWR do for their Sleeper, hotel & day train should be offered.
Yes, but the falsehood of the point that some were making above, that they should go beyond the requirements of the conditions of travel, is what I was getting at.
 

Top