I would suggest anytime between now and 28 days after travel date.
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TOC plans regarding advance tickets if destinations become no-go (Coronavirus)?
- Thread starter Howardh
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Howardh
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I'll do it at the end of this week as my travel date was next week. Thanks!
Haywain
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Which I fully agree with.
Jamesrob637
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TPE is still saying 'You can't refund this booking' however it's an improvement over the weekend when it was saying 'You can't refund or amend this booking'
Should I give it/things another 24-36 hours?
Should I give it/things another 24-36 hours?
3rd rail land
Member
I just logged into my account on the Avanti website. I have 2 advances for April and it is still saying they are non refundable.
I presume this will be updated with the next day or 2 and I can request a refund. Re-booking is no good to me because the events I was travelling to/from have now been cancelled.
I presume this will be updated with the next day or 2 and I can request a refund. Re-booking is no good to me because the events I was travelling to/from have now been cancelled.
Howardh
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I would. TPE are bound to be delayed, or even have their website cancelled.
Kite159
Veteran Member
I wish I had waited until today to change my advance ticket, I would have gotten everything back instead of paying the £10 fee 
Also shame they haven't backdated the refunds to cover those passengers who wasted tickets since the announcement to limit unnecessary travel
Also shame they haven't backdated the refunds to cover those passengers who wasted tickets since the announcement to limit unnecessary travel
Jamesrob637
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nice 1. Travel is for Friday so a few days yet
Haywain
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Give it a bit of time, it was only announced this morning and the train companies don't appear to have had any prior notification.
No advances available with Avanti this week.
Also I see the booking systems haven't updated to the new timetable.
CaptainHaddock
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If you've booked paper tickets, does the usual rule about having to return the tickets to the retailer apply? I need a refund on tickets I bought for my elderly parents to go on holiday next month; they now have the tickets and, for obvious reasons, I would rather avoid going round to their house to pick them up.
js517
Member
The actual wording is slightly more ambiguous. I don't disagree with your interpretation of the last sentence as "after 07:00" today. A more customer friendly (and presumably unintended) interpretation would be that if the customer chose not to travel, the refund is therefore being applied for before travel and as such the ticket date is not important.
Rail Delivery Group said:
PG
Established Member
While I can't answer your main query if you do end up having to return the tickets to the retailer, could your parents post the tickets out of their letterbox so that you can avoid physical face to face contact?
trainophile
Established Member
Yes, and good luck if you bought from TPE. I have just been on their live chat for about 20 minutes trying to establish he process, and they are inflexible about having to return the tickets. So we will all have to hope that going to the postbox is an acceptable reason to be out of our homes
. Not impressed.
Ian Cunningham
Member
Have to say I'm very impressed with Splitticketing.com / Trainsplit.com - full refund processed on 4 advance tickets, very simple tick-box to select Covid-19 refund.
https://refunds.trainsplit.com - Site is running a bit slow at times but seems to be coping well
https://refunds.trainsplit.com - Site is running a bit slow at times but seems to be coping well
Adam Williams
Established Member
Glad to hear it's done the job for you. Quite a few TrainSplit & Raileasy folks have been working tirelessly to try to get to this point, some of whom have been doing so despite being currently on leave. I know I've been discussing aspects of this for over a week now.
I've managed to sort one major issue with the "accept refund" button not working as promptly as it should. We'll continue to keep an eye on performance - any and all patience is appreciated!
SickyNicky
Verified Rep - FastJP
Yes it will. There's no way to process a refund without the tickets.
trainophile
Established Member
Yep, having to post the tickets back with a TrainSplit claim. Surprised this isn't circumventable due to us being supposed to stay in our homes.
trainophile
Established Member
Also strongly suggesting we send the tickets back by a tracked method e.g. Recorded Delivery, which again involves visiting a post office and possibly queueing. Think my tickets will have to take their chance.
Baxenden Bank
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I suppose it depends on the costs of the tickets and the level of risk you are prepared to accept. First Class Recorded is £1.90.
Royal Mail Track and trace is down anyway. Sent a set of tickets back last Thursday, First Class Recorded, (to a website which looks like The Trainline) and they haven't been delivered. Perhaps there is no-one to accept the post!
The National Theatre ask you to cut your ticket in two, take a photo, and email it to them. A lesson for the rail industry there I think.
Baxenden Bank
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One rail website said you could write 'cancelled' or some such on the tickets and send them a photograph - before the current situation.
Howardh
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The worry is that some PO's might close down and it causes thousands to make unnecessary longer journeys, just for a stamp and recorded posting. Much better if they could accept a scan of those tickets!
£2.06 these days.
They are no longer taking signatures for items for hygiene reasons.
Refunded some tickets bought through Trainsplit earlier today and it was far less hassle than I was expecting - took less than 30 seconds. Well done guys.
trainophile
Established Member
Presumably you hadn't collected the tickets yet?
Nope, journey wasn't until April.
trainophile
Established Member
Neither are most of mine but I always collect the tickets as soon as I get an opportunity. Lesson learnt
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Varies for me, for this I just decided it was easier to do at the time as it saved me carrying the tickets around and potentially losing them (wasn't leisure travel either and was on expenses that I now don't need to claim).Neither are most of mine but I always collect the tickets as soon as I get an opportunity. Lesson learnt
I have tickets for Exeter to Edinburgh on Thursday.
Return the following Wednesday.
Now I know I am not the brightest but I have filled in and submitted what I think is the refund form
I am then informed it could be up to 28 days before I will know if I even qualify for a refund.Which will be after my travel dates.Is this normal?
Return the following Wednesday.
Now I know I am not the brightest but I have filled in and submitted what I think is the refund form
I am then informed it could be up to 28 days before I will know if I even qualify for a refund.Which will be after my travel dates.Is this normal?
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