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DfT appoints Alex Hynes as Director General, Rail Services

snowball

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NR press release


Today (Monday) the Department for Transport has announced the appointment of Alex Hynes to the role of Director General, Rail Services. Alex will join the DfT on a two-year secondment from his current position as managing director of Scotland’s Railway on 15 April 2024.

In his current role, Alex has successfully led the Scotland’s Railway team, which has been accountable for devolving more responsibility for rail in Scotland, while working effectively with our partners Transport Scotland and ScotRail to grow collaboration for the benefit of rail users across the country.

Commenting on his appointment, managing director of Scotland’s Railway, Alex Hynes said; “I am delighted to have the opportunity to undertake the role of Director General Rail Services within the Department for Transport.

“Our railways play a vital role connecting people right across the country and I look forward to working closely with DfT colleagues to help industry deliver the services that passengers rightly expect, while laying the track for a simpler, more effective rail system.

“One of my primary objectives in my current role has been to deliver a better, safer and more reliable railway for our passengers and our staff across the country. I am proud that over the past five years Scotland’s Railway has become more efficient and improved the reliability of train services for our customers. We have redeveloped Glasgow Queen Street station, opened new freight facilities, and delivered a programme of electrification, which has enabled ScotRail to transform the quality of service to passengers on those routes.

“We have brought track and train closer together and the relationship between Scottish Rail Holdings, Network Rail and Transport Scotland has developed a clear route map for the future of rail in Scotland.

“We have also connected more of our local communities to the rail network. We have made the railway safer through our commitment to getting everyone home safe every day, and we have undertaken a huge amount of work to make rail more accessible, which I have no doubt will continue to be the focus for Scotland’s Railway.

“I would like to thank the team at Scotland’s Railway for their support over the past seven years and I look forward to watching your continued success."

Andrew Haines, chief executive of Network Rail said; “I am so pleased for Alex and Britain's Railways.

“Alex's wide-ranging career has been fantastic preparation for the opportunities this new role presents, at a time when Britain's Railways are transitioning to a new and better model. His impressive leadership of Scotland's Railway is the latest example of this and means he will be much missed. But of course, we wish him well in his new role and look forward to working closely with him.”

David Lowrie, ScotRail Chair and Scottish Rail Holdings Chief Executive said; “Scotland’s Railway’s loss is the UK Department for Transport’s gain. It has been a pleasure to work with Alex over the past few years. He has a strong track record of success in his seven years at the helm of ScotRail and Network Rail Scotland, leaving behind a railway that is the best performing large operator in Britain, with the fastest growing passenger numbers in Britain, and where nine out of ten passengers are satisfied with our service. That’s a record of which to be proud.

“I am grateful to Alex for his leadership and support in making ScotRail’s transition to public ownership a success and laying strong foundations for the future. We wish him every success in his new role as he seeks to build on his work in Scotland to deliver a better and more integrated railway with passengers at the centre.”
Notes to Editors

Scotland’s Railway is a close working relationship between ScotRail Trains and Network Rail in Scotland. Scotland’s Railway manages the nation’s rail infrastructure and provides services to communities and businesses from the Borders to Wick and Thurso. As managing director of Scotland’s Railway, Alex Hynes is joint MD for both Network Rail Scotland and ScotRail.

and on the DfT website


The Department for Transport (DfT) is pleased to announce the appointment of Alex Hynes as Director General, Rail Services.

Alex will play a crucial role as the government drives forward with its plans to reform the railways so they deliver better outcomes for passengers by uniting the oversight of track and train while leveraging private sector innovation and expertise under Great British Railways (GBR).

Alex, who will begin a 2-year secondment from Network Rail in April 2024, has led Scotland’s Railway, overseeing Network Rail Scotland and ScotRail, since 2017. Prior to that role, following an extensive career in the industry, he served as Managing Director of Northern when it was in the private sector, delivering their best ever customer satisfaction scores and record levels of employee engagement.

With a draft Rail Reform Bill published, Pay As You Go being expanded, simpler fares trialled and rail freight growth target confirmed, DfT is continuing to adapt its structures to support the delivery of rail services for customers and continue progressing our rail reform plan while ensuring value for money for the taxpayer.

As Alex joins DfT, Interim Director General Anit Chandarana will return to Network Rail as planned following the conclusion of his secondment.

DfT Permanent Secretary, Bernadette Kelly, said:

Bringing a wealth of experience to this role, Alex is uniquely equipped to lead our plan to help deliver better outcomes for passengers in the years ahead, working in close partnership with industry.

I would like to thank Anit for his contribution during his time at DfT, where he has been a hugely collaborative colleague and we look forward to continuing to work with him on his return to Network Rail.

Incoming Director General, Rail Services, Alex Hynes, said:

Our railways play a vital role connecting people right across the country. I look forward to working closely with DfT colleagues to help industry deliver the services that passengers rightly expect, while laying the track for a simpler, more effective rail system.

The Rail Infrastructure and Services Group will bring together most of the existing Passenger Services directorate and Rail Infrastructure Group – helping reflect wider plans to bring the oversight of track and train together under GBR, and coming as part of a wider reorganisation in DfT to ensure agility and focus on the challenges facing transport today.

A new Major Rail Projects Group will bring together the existing High Speed Rail Group and Northern Powerhouse Rail, while rail strategy, policy and reform will join with wider public transport work (including buses and devolution) in a new Public Transport and Local Group. Elsewhere, work on roads, motoring and road freight – as well as road transport decarbonisation and active travel – will be brought together in a new Road Transport Group.
 
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geoffk

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Director General, Rail Services. I've never heard of such a post until now, yet it seems there was an interim DG (Anit Chandarana, of whom I'd never heard either.) Will Alex Hynes have the same public profile as, say, Sir Peter Parker? seems unlikely.
 

kkong

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NR press release

"I am proud that over the past five years Scotland’s Railway has become more efficient and improved the reliability of train services for our customers."

I nearly choked when I read that! Reliability in Scotland has gone down the toilet in recent years due mainly to infrastructure issues and train availability.

Whatever happed to "The Best Railway You've Ever Had"?
 

Deepgreen

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Director General, Rail Services. I've never heard of such a post until now, yet it seems there was an interim DG (Anit Chandarana, of whom I'd never heard either.) Will Alex Hynes have the same public profile as, say, Sir Peter Parker? seems unlikely.
Precisely - yet another pointless but no doubt very costly post which will achieve...? Quick, make sure those deck chairs are placed correctly before the ship sinks...
 

Horizon22

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Is this a hint to the DfT being more “hands off” to allow a Director type with rail experience to crack on with things or the opposite do we think?
 

Iskra

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Promising news, he comes across well and I look Northwards at Scotrail with envy; increased electrification, better rolling stock and positive movement on fares are all better than what we see in Northern England.
 

kkong

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I look Northwards at Scotrail with envy; increased electrification, better rolling stock and positive movement on fares are all better than what we see in Northern England.

None of that is the responsibility of ScotRail or Network Rail Scotland.

These matters are controlled by Transport Scotland / Scottish Ministers.
 

Horizon22

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None of that is the responsibility of ScotRail or Network Rail Scotland.

These matters are controlled by Transport Scotland / Scottish Ministers.

No but to suggest he is not involved in such discussions and influencing them is also not true.
 

Bletchleyite

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Promising news, he comes across well and I look Northwards at Scotrail with envy; increased electrification, better rolling stock and positive movement on fares are all better than what we see in Northern England.

Very much the opposite in my eyes. Hynes is the master of bluster and toxic positivity - what the role needs is someone who will openly and honestly admit the industry has massive problems and work to resolve them. He wasn't a good custodian of SercoNedNorthern, and I don't think he will be here either.

Scotland is very different - the political background is much more in favour of the railway so he can benefit from the good times.

TBH I expected this but it is not at all good news. Massive square peg in round hole.

Is this a hint to the DfT being more “hands off” to allow a Director type with rail experience to crack on with things or the opposite do we think?

He'll bluster his way to making DfT cost cuts look less bad. That's all he'll do.
 

LNW-GW Joint

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Is this a hint to the DfT being more “hands off” to allow a Director type with rail experience to crack on with things or the opposite do we think?
I should think it's the nearest thing to appointing a future Chief Executive of GBR without actually using those names.
The parallel reorganisation of DfT Rail is also significant, bringing infrastructure and passenger services closer together.
We will also know who to blame when the next round of fares changes/rolling stock moves/major project start/stop decisions unfolds.
He will of course be bound by DfT/Treasury budgets and policy.
 

Deepgreen

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I should think it's the nearest thing to appointing a future Chief Executive of GBR without actually using those names.
The parallel reorganisation of DfT Rail is also significant, bringing infrastructure and passenger services closer together.
We will also know who to blame when the next round of fares changes/rolling stock moves/major project start/stop decisions unfolds.
He will of course be bound by DfT/Treasury budgets and policy.
All the while the current, ultimately unworkable, regime exists, this is all rather pointless. It needs to be recognised at the highest level that the railway does not generate a genuine profit and cannot sensibly deliver a choice for travellers at point of use, except in odd cases. All the paraphenalia surrounding the current model that tries to get that square peg to fit into the round hole is superfluous and, far more importantly, hugely expensive. Sadly, the vast cost and time required to bring in/back a sensible model is one that no political party can handle (at least not in the timescales that voters demand).
 

Lemmy99uk

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Personally, I’m delighted at this appointment.

I worked under several MDs during my time in the industry, but Alex Hynes was one of the few that I respected.
 

WAB

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I should think it's the nearest thing to appointing a future Chief Executive of GBR without actually using those names.
The parallel reorganisation of DfT Rail is also significant, bringing infrastructure and passenger services closer together.
We will also know who to blame when the next round of fares changes/rolling stock moves/major project start/stop decisions unfolds.
He will of course be bound by DfT/Treasury budgets and policy.
Quite. Will a Director-General of the same calibre be needed for rail once there is a GBR executive structure in place?
 

InOban

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I nearly choked when I read that! Reliability in Scotland has gone down the toilet in recent years due mainly to infrastructure issues and train availability.

Whatever happed to "The Best Railway You've Ever Had"?
I'm sure that the latest stats show that cancellations in scotrail are lower than at any other TOC, partly because they reduced services to a level for which they actually had traincrew.
 
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Horizon22

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I'm sure that the latest stats show that cancellations in scotrail are lower than at any other TOC, partly because they reduced services to a level for which they actually had traincrew.

That's a pragmatic way to do it though, rather than than have random ad-hoc daily cancellations which could lead to large gaps in service. Obviously it's not ideal, but its the best of the bad options.
 

LNW-GW Joint

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Quite. Will a Director-General of the same calibre be needed for rail once there is a GBR executive structure in place?
I should think DfT Rail is being prepared for reorganisation: exit left to GBR or exit right to a much-reduced DfT department worrying about policy and targets rather than running trains.
 

kkong

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I'm sure that the latest stats show that cancellations in scotrail are lower than at any other TOC, partly because they reduced services to a level for which they actually had traincrew.

Cancellations may be lower, but how about short-formed trains or train type swaps (e.g. a 2-car 158 instead of a 4-car HST)?

And as you said, services have been reduced.

Regarding punctuality, a moving annual average PPM of 82% for the core "Express" services isn't great (it's even worse - 80.3% - if you exclude the Edinburgh-Glasgow express services).

The overall MAA PPM is below ScotRail's target of 90.3% and also below the industry average.

Look at some of the on-time arrival performance for key stations such as Aberdeen (64.5%), Edinburgh (59.1%), Inverness (62.9%), Glasgow Queen Street (52.6%)...

Download Monthly Performance Results

Performance Update 04-Feb to 02-Mar
Public Performance Measure: 91.2%
Moving Annual Average: 89.81% (Target: 90.3%)
 

david l

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Promising news, he comes across well and I look Northwards at Scotrail with envy; increased electrification, better rolling stock and positive movement on fares are all better than what we see in Northern England.
Don't forget that he went to Scotrail from Northern. Just hope that the straitjacket mentality at the DfT will be slackened/removed- otherwise what's the point?
 

Bletchleyite

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Don't forget that he went to Scotrail from Northern. Just hope that the straitjacket mentality at the DfT will be slackened/removed- otherwise what's the point?

And at Northern he spent most of the time denying that there were problems and Tweeting about how wonderful things were.
 

Brissle Girl

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Promising news, he comes across well and I look Northwards at Scotrail with envy; increased electrification,
Current rate of progress is approximately 3 route miles per year, based on 2021 to 2025, so that might excite you, but it certainly doesn’t me.
 

Shaw S Hunter

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Very much the opposite in my eyes. Hynes is the master of bluster and toxic positivity - what the role needs is someone who will openly and honestly admit the industry has massive problems and work to resolve them. He wasn't a good custodian of SercoNedNorthern, and I don't think he will be here either.

Scotland is very different - the political background is much more in favour of the railway so he can benefit from the good times.

TBH I expected this but it is not at all good news. Massive square peg in round hole.

He'll bluster his way to making DfT cost cuts look less bad. That's all he'll do.
Totally agree on all counts. He can talk the talk. Don't think he can walk the walk.
 

Bald Rick

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For clarity, this is not a new post.

There has been a Director General, Rail at the DfT for as long as I can remember. The current Permanent Secretay of the Department (Bernadette Kelly) was the DG Rail before she got promoted.

Also, this is a two year secondment.
 

30907

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For clarity, this is not a new post.

There has been a Director General, Rail at the DfT for as long as I can remember. The current Permanent Secretay of the Department (Bernadette Kelly) was the DG Rail before she got promoted.
Thanks for clarifying.

Question - there have been fairly senior rail people in the DfT since it absorbed the SRA 20-odd years ago, but has there been one at DG level before?
 

mikeg

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Is it just me, or, if memory serves me right, was it Alex Hynes who pioneered Northern's rather desperate revenue protection policy? Certainly seemed to bloom under his watch, or was it one of his predecessors?
 

Bald Rick

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Question - there have been fairly senior rail people in the DfT since it absorbed the SRA 20-odd years ago, but has there been one at DG level before?

Depends what you mean by ‘rail people’.

Peter Strachan was DG Rail for a while in the early 2010s and he’s about as ‘railway’ as you can get.
 

yorksrob

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Promising news, he comes across well and I look Northwards at Scotrail with envy; increased electrification, better rolling stock and positive movement on fares are all better than what we see in Northern England.

Indeed. But will he have the clout to bring the positive movement on fares in England (and terminate some of the negative).

Very much the opposite in my eyes. Hynes is the master of bluster and toxic positivity - what the role needs is someone who will openly and honestly admit the industry has massive problems and work to resolve them. He wasn't a good custodian of SercoNedNorthern, and I don't think he will be here either.

Scotland is very different - the political background is much more in favour of the railway so he can benefit from the good times.

TBH I expected this but it is not at all good news. Massive square peg in round hole.



He'll bluster his way to making DfT cost cuts look less bad. That's all he'll do.

Serco/Abellio Northern made some progress.
 

Bletchleyite

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Is it just me, or, if memory serves me right, was it Alex Hynes who pioneered Northern's rather desperate revenue protection policy? Certainly seemed to bloom under his watch, or was it one of his predecessors?

I think you may be right - the "Penalty Fake" (then £80) I think did emerge under his watch.
 

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