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LNER Apple Wallet issue

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island

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30 Dec 2010
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0036
Until recently, when I saved my LNER tickets to Apple Wallet, the outbound ticket would pop up on the lock screen ready to be displayed for inspection/gates.

Now it no longer displays on the right day and comes up on the next day instead.

Anyone know why this is or how it can be fixed, and how to get it to display the return part of tickets on the lock screen also?
 
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RailUK Forums

Trackman

Trackman

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28 Feb 2013
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Lewisham
TBH, I've had problems with it in the past, not just with train tickets.
Try going into the Wallet app itself, click the ticket, then the circle with the 3 dots on the top right and see what pass (ticket) details are. This is what the phone picks up, supposedly.
If it happens again, try hiding rogue return from the locked screen through the menu above and see what happens.
 
mirodo

mirodo

Member
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7 Nov 2011
Messages
644
I have a similar issue - often, if I've booked a return ticket, the return leg will appear first and I have to swipe to get to the outbound leg.

And if the return leg is on a subsequent day, both tickets delete themselves after the day of the outgoing journey has ended, and I have to re-add it from the LNER app.
 
S

Skie

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22 Dec 2008
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1,085
mirodo said:
And if the return leg is on a subsequent day, both tickets delete themselves after the day of the outgoing journey has ended, and I have to re-add it from the LNER app.
Click to expand...

In the wallet, just scroll down a bit more and select "View x Expired Passes" as that's where they go, they arent deleted.
 
P

Pitstop

New Member
Joined
17 Apr 2024
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1
Location
UK
island said:
Until recently, when I saved my LNER tickets to Apple Wallet, the outbound ticket would pop up on the lock screen ready to be displayed for inspection/gates.

Now it no longer displays on the right day and comes up on the next day instead.

Anyone know why this is or how it can be fixed, and how to get it to display the return part of tickets on the lock screen also?
Click to expand...
I have exactly this problem. Did you find a solution? It’s so frustrating that I’m tempted to buy my tickets from a different provider as the issue is only with tickets bought from LNER. I’ve tried adding the tickets from the website instead of the app, but they still popped up the next day.
 
I

island

Veteran Member
Joined
30 Dec 2010
Messages
16,132
Location
0036
Pitstop said:
I have exactly this problem. Did you find a solution? It’s so frustrating that I’m tempted to buy my tickets from a different provider as the issue is only with tickets bought from LNER. I’ve tried adding the tickets from the website instead of the app, but they still popped up the next day.
Click to expand...
No, still having the same issue. I’ll be buying elsewhere once my 10% credit card cashback offer for LNER expires.
 
A

Atlantic loco

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23 Sep 2014
Messages
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I have had a similar issue. The LNER tickets appear in the Apple Wallet ok but I get notifications on my lock screen the day after linking to the tickets already used the previous day.
 
S

sheff1

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Joined
24 Dec 2009
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5,496
Location
Sheffield
island said:
No, still having the same issue. I’ll be buying elsewhere once my 10% credit card cashback offer for LNER expires.
Click to expand...
Same here.

It was suggested on another thread that 2024 being a leap year may be the reason this is happening, but why it only seems to be tickets bought from LNER which are displaying incorrectly is a mystery, as is why they haven't fixed it.
 
mirodo

mirodo

Member
Joined
7 Nov 2011
Messages
644
I had this issue again yesterday. Bought a Dundee - Kings X ticket for immediate travel - it appeared in my wallet but didn't show on the front screen until today.

The pkpass file is essentially a zip file, so I renamed it and opened it on my computer. The pass.json file within it contains the following:

"expirationDate": "2024-05-24T08:08:00Z",
"relevantDate": "2024-04-26T08:08:00Z",

So there's where it's going wrong - a relevant date set one day later than it should be,

Whether LNER can, or will, do anything about it...?
 
Wallsendmag

Wallsendmag

Established Member
Joined
11 Dec 2014
Messages
5,209
Location
Wallsend or somewhere in GB
mirodo said:
I had this issue again yesterday. Bought a Dundee - Kings X ticket for immediate travel - it appeared in my wallet but didn't show on the front screen until today.

The pkpass file is essentially a zip file, so I renamed it and opened it on my computer. The pass.json file within it contains the following:

"expirationDate": "2024-05-24T08:08:00Z",
"relevantDate": "2024-04-26T08:08:00Z",

So there's where it's going wrong - a relevant date set one day later than it should be,

Whether LNER can, or will, do anything about it...?
Click to expand...
Work is underway
 
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