LNER Apple Wallet issue

[island]

Until recently, when I saved my LNER tickets to Apple Wallet, the outbound ticket would pop up on the lock screen ready to be displayed for inspection/gates.

Now it no longer displays on the right day and comes up on the next day instead.

Anyone know why this is or how it can be fixed, and how to get it to display the return part of tickets on the lock screen also?

 

[Trackman]

TBH, I've had problems with it in the past, not just with train tickets.
Try going into the Wallet app itself, click the ticket, then the circle with the 3 dots on the top right and see what pass (ticket) details are. This is what the phone picks up, supposedly.
If it happens again, try hiding rogue return from the locked screen through the menu above and see what happens.

 

[mirodo]

I have a similar issue - often, if I've booked a return ticket, the return leg will appear first and I have to swipe to get to the outbound leg.

And if the return leg is on a subsequent day, both tickets delete themselves after the day of the outgoing journey has ended, and I have to re-add it from the LNER app.

 

[Skie]

And if the return leg is on a subsequent day, both tickets delete themselves after the day of the outgoing journey has ended, and I have to re-add it from the LNER app.

In the wallet, just scroll down a bit more and select "View x Expired Passes" as that's where they go, they arent deleted.

 

[Pitstop]

Until recently, when I saved my LNER tickets to Apple Wallet, the outbound ticket would pop up on the lock screen ready to be displayed for inspection/gates.

Now it no longer displays on the right day and comes up on the next day instead.

Anyone know why this is or how it can be fixed, and how to get it to display the return part of tickets on the lock screen also?

I have exactly this problem. Did you find a solution? It’s so frustrating that I’m tempted to buy my tickets from a different provider as the issue is only with tickets bought from LNER. I’ve tried adding the tickets from the website instead of the app, but they still popped up the next day.

 

[island]

I have exactly this problem. Did you find a solution? It’s so frustrating that I’m tempted to buy my tickets from a different provider as the issue is only with tickets bought from LNER. I’ve tried adding the tickets from the website instead of the app, but they still popped up the next day.

No, still having the same issue. I’ll be buying elsewhere once my 10% credit card cashback offer for LNER expires.

 

[londonbridge]

I’m having this issue as well.

 

[Atlantic loco]

I have had a similar issue. The LNER tickets appear in the Apple Wallet ok but I get notifications on my lock screen the day after linking to the tickets already used the previous day.

 

[Wallsendmag]

I have had a similar issue. The LNER tickets appear in the Apple Wallet ok but I get notifications on my lock screen the day after linking to the tickets already used the previous day.

I've just had this today after having to buy a last minute ticket yesterday, very annoying

 

[sheff1]

No, still having the same issue. I’ll be buying elsewhere once my 10% credit card cashback offer for LNER expires.

Same here.

It was suggested on another thread that 2024 being a leap year may be the reason this is happening, but why it only seems to be tickets bought from LNER which are displaying incorrectly is a mystery, as is why they haven't fixed it.

 

[mirodo]

I had this issue again yesterday. Bought a Dundee - Kings X ticket for immediate travel - it appeared in my wallet but didn't show on the front screen until today.

The pkpass file is essentially a zip file, so I renamed it and opened it on my computer. The pass.json file within it contains the following:

"expirationDate": "2024-05-24T08:08:00Z",
"relevantDate": "2024-04-26T08:08:00Z",

So there's where it's going wrong - a relevant date set one day later than it should be,

Whether LNER can, or will, do anything about it...?

 

[Wallsendmag]

I had this issue again yesterday. Bought a Dundee - Kings X ticket for immediate travel - it appeared in my wallet but didn't show on the front screen until today.

The pkpass file is essentially a zip file, so I renamed it and opened it on my computer. The pass.json file within it contains the following:

"expirationDate": "2024-05-24T08:08:00Z",
"relevantDate": "2024-04-26T08:08:00Z",

So there's where it's going wrong - a relevant date set one day later than it should be,

Whether LNER can, or will, do anything about it...?

Work is underway

 

[RunningDunce]

Work is underway

I had this issue again yesterday. Bought a Dundee - Kings X ticket for immediate travel - it appeared in my wallet but didn't show on the front screen until today.

The pkpass file is essentially a zip file, so I renamed it and opened it on my computer. The pass.json file within it contains the following:

"expirationDate": "2024-05-24T08:08:00Z",
"relevantDate": "2024-04-26T08:08:00Z",

So there's where it's going wrong - a relevant date set one day later than it should be,

Whether LNER can, or will, do anything about it...?

I contacted LNER who said it was a National Rail E ticket issue, not their problem.

 

[Bletchleyite]

I contacted LNER who said it was a National Rail E ticket issue, not their problem.

It's very much their problem. Buy from Trainline (boo hiss) or the Forum site (yay!) and it doesn't happen.

 

[MrJeeves]

I contacted LNER who said it was a National Rail E ticket issue

Hahahaha!

I don't know what I really expected from LNER...

 

[Wallsendmag]

Has this happened again in the last week or so?

 

[island]

Has this happened again in the last week or so?

I had it today.

 

[mirodo]

Has this happened again in the last week or so?

I had it yesterday. As in, a ticket for travel on Sunday (same day purchase) didn’t appear on Sunday, but there it was on Monday.

 

[kkong]

Looks like another example of a public body taking an inordinate time to fix (what seems to be) a simple and clearly understood issue which is within their control.

 

[Wallsendmag]

I've passed it back to people at LNER to look at again.

 

[KGX]

Any chance of LNER fixing this issue. It's so annoying.

 

[ollyrogers]

… but only because I know categorically which train I booked and the timings.

I have mentioned on various threads I have every sympathy with people who get fined based on misinformation; I very nearly became the victim of it myself today.

I have to hot-foot back to London this afternoon so booked on to the 14:08 GC service using LNER’s app (and subsequent Perks), only to find the ticket has come through with a time of 15:08 when looking on the hone screen.

On the way to York last week, the ticket refused to show up on the Home Screen until the day after travel, when as an advance it was abjectly useless.

Why does it have to be this way!? I have a genius idea; we could collect a little slip of card, nominally credit card sized, with the journey details printed. It might even catch on… Rant over. Always check your tickets!

 

[Bletchleyite]

Stop buying from LNER until it's fixed. If you want to change seat, buy from someone else and just reserve your choice of seat separately putting 0 in the booking code field.

They know about it and need to fix it and have failed to do so. They therefore don't deserve the extra money.

 

[Gaelan]

… but only because I know categorically which train I booked and the timings.

I have mentioned on various threads I have every sympathy with people who get fined based on misinformation; I very nearly became the victim of it myself today.

I have to hot-foot back to London this afternoon so booked on to the 14:08 GC service using LNER’s app (and subsequent Perks), only to find the ticket has come through with a time of 15:08 when looking on the hone screen.

On the way to York last week, the ticket refused to show up on the Home Screen until the day after travel, when as an advance it was abjectly useless.

Why does it have to be this way!? I have a genius idea; we could collect a little slip of card, nominally credit card sized, with the journey details printed. It might even catch on… Rant over. Always check your tickets!

I expect someone has failed to account for summer time.

 

[AlterEgo]

I expect someone has failed to account for summer time.

Yes, this is not a new issue either (!) - we've see it reported before.

 

[island]

Newest variation of the issue: I booked a day return ticket yesterday to travel today. Outbound leg appeared yesterday on the lock screen and return leg appeared this morning when I was trying to bring up the outbound ticket for a barrier.

 

[island]

Why does it have to be this way!? I have a genius idea; we could collect a little slip of card, nominally credit card sized, with the journey details printed. It might even catch on…

Good news! You still can do this! (Albeit not from the LNER app, only the website)

 

[mirodo]

Stop buying from LNER until it's fixed.

I would do this, but I get 5% cashback and 5% credit towards my mobile phone bill with every purchase over £70!

 

[sheff1]

Good news! You still can do this! (Albeit not from the LNER app, only the website)

Perhaps where they say "Don't have a printer or smartphone ?" LNER could change it to "Don't have a printer and prefer not be be given incorrect information on your smartphone". Might be easier for them than fixing an issue which has been around for months now.