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Changing LNER ticket more expensive than buying a new one - fix?

OLJR

OLJR

Member
Joined
20 Apr 2011
Messages
215
Location
Pimlico
Hi all,

I'm looking at changing a ticket from Newcastle to King's Cross on 8-Apr, using a Disabled Person's Railcard.

For 1ST, LNER want to charge £106.35 for the change. But a new ticket is £73.10. Any idea of a fix please?

Change fees:

Screenshot 2025-03-19 at 13.24.41.png

New ticket prices:

Screenshot 2025-03-19 at 13.25.49.png
 
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RailUK Forums

AlterEgo

AlterEgo

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30 Dec 2008
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24,117
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LBK
How many tickets are you changing, and how much did the original/s cost?
 
30907

30907

Veteran Member
Joined
30 Sep 2012
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20,573
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Airedale
I thought you had yo buy the new ticket and refund the old anyway? Puzzled!
 
Y

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
73,071
Location
Yorkshire
OLJR said:
Hi all,

I'm looking at changing a ticket from Newcastle to King's Cross on 8-Apr, using a Disabled Person's Railcard.

For 1ST, LNER want to charge £106.35 for the change. But a new ticket is £73.10. Any idea of a fix please?

Change fees:

View attachment 176740

New ticket prices:

View attachment 176741
Click to expand...
Just checking, you bought from LNER, not us? If the latter, I'd have asked the team if there is anything they could have done to help.

My suggestion would be to contact LNER via Twitter; you may get somewhere with it. I can back you up if they fob you off.

Next time, you may want to consider booking through us; we also offer a seat selector, and sometimes we find cheaper splits that undercut the price LNER wants you to pay (and the commision goes towards the upkeep of the forum, rather than contributing towards the bill for weird puppet-like characters who purport to offer freedom as a distraction for taking away ticket freedoms ;))
 
Y

yorkie

Forum Staff
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Administrator
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73,071
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Yorkshire
@OLJR this is why LNER desperately want people to book directly with them, and not through us:

Our site can offer much lower fares than LNER

Newcastle to London from noon today We are charging £110.45 / £112.91 for trains which LNER is charging £200.80 1742549275 This is because LNER are trialling the DfT's plan to abolish (Super) Off Peak tickets, leaving passengers with only Anytime fares, unless quota-controlled Advance fares...
www.railforums.co.uk www.railforums.co.uk
 
OLJR

OLJR

Member
Joined
20 Apr 2011
Messages
215
Location
Pimlico
Yes yorkie I bought through LNER. Twitter is a good idea thanks, I'll do that.
 
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