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Adam Williams
Established Member
Thanks, this shouldn't happen!
I've pushed a fix for this, it was a floating point rounding bug in the frontend layer, which was correctly rejected by the backend.
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Did anyone get a chance to look at this? I still suspect I've done something daft, but I'd love to know what.It seems to happen next Sunday as well
Results | RailUK Tickets
TrainSplit is a free service that makes it easy to find the cheapest train tickets for your journey.tickets-beta.railforums.co.uk
Then change the filters to Walk-ups only and pick either of the £48.80 suggestions.
PorageOats
Member
- Joined
- 4 Apr 2012
- Messages
- 26
Booked anytime day return with railcard on Bletchley line. Selected new e-ticket option. Final booking step errored twice (each time after payment processing was done). Used old option of collection at station successfully instead. I had thought e-ticket was still not an option for railcard users.
I'll take a look for you in a bit - I have the alert from your failed fulfilment. It should never happen that eTicket is offered and fulfilment fails, it's either a bug in the system or missing industry data
Right, that should absolutely not be enabled for eTickets in any way, and that final safety check was correct to fail. I have complained to RDG to get it fixed
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Not a full answer but initial thoughts - I had a quick look at the routeing guide when you first posted and I think it's because the permitted routes are different from Huyton vs Roby to the split point (e.g. Lydney), so the Huyton-Lydney ticket was not valid on the route given. I guess the permitted routes from Huyton take longer and the algorithm excluded them or weighed them up against the extra £1.70 to split at Roby when deciding which options to show you.
Adam Williams
Established Member
What is data validation? What are data integrity checks?
In GB rail industry, validation happens in production when retailers have to work with the junk they are given.
PorageOats
Member
- Joined
- 4 Apr 2012
- Messages
- 26
Thanks for the investigation and clarification. Certainly the new incorrect option was not displayed last week.
It should disappear again as of tomorrow. The TOC made a (very easy to make!) mistake when bulk enabling some new fares, and as Adam has alluded too, RDG have effectively no validation to prevent things like tube locations being enabled.
kenneth wright
Member
- Joined
- 6 Jun 2018
- Messages
- 47
Brill site just made my first booking saved £22.95 well happy.
Aha. As simple as that! I must say I just assumed routing would be the same for Huyton and Roby, they are so close together. Thanks for the response.
Adam Williams
Established Member
Yes
No, it's not. There appear to be some fairly significant issues with the first class accommodation flag on Southern services; a customer wrote in about it earlier on another GTR route. RTT and other retailers are showing it correctly.
Haven't been able to look at it in detail yet, but something - outside of Raileasy's control - is broken, likely the journey planner mis-interpreting the timetable data facility codes.
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Hi guys. Does the forum benefit even from bookings where there is no split ticket saving ?
And I expect this has been requested already but it would be great to be able scroll the journey grid to see earlier/later journeys without having to edit the journey. Using Safari on iPhone. Cheers.
And I expect this has been requested already but it would be great to be able scroll the journey grid to see earlier/later journeys without having to edit the journey. Using Safari on iPhone. Cheers.
This has now been fixed.
Many thanks.
Amos
Member
Not sure if this has been answered previously,but is there a way of specifying the number of railcards held. I am looking to book a journey for 4 people,two of which hold a two together railcard.The site says that 2 railcards must be held,and erroneously applies the discount for 2 cards.
Adam Williams
Established Member
No, not today.
For a mixture of technical and non-technical reasons, TrainSplit cannot currently support multiple railcards in one search for split ticketing, so in order that we offer you the best value tickets it unfortunately has to limit you to one railcard per search. This is applied to all passengers.
In the meantime as a workaround, if you have separate railcards or some passengers without a Railcard then you must add the journeys into the basket separately and checkout under a single transaction.
Regarding seating arrangements, customers can utilise the seat selector, which is available during the checkout process, to sit together.
Amos
Member
I probably didn’t word the original post well,but I only wanted to apply one railcard. It said that I must have 2 railcards for the four people, and applied the discount for two cards even though we only have one. I will order 2 lots of 2 tickets,thanks for your help.
Adam Williams
Established Member
Nah, you did - but "mixture of public fare and Railcarded fare passengers" and "mixture of multiple different Railcards" are all the same underlying problem - the limitations is that the same discount must be held by all passengers. So, it was right to tell you that you need two cards.
Blinkbonny
Member
- Joined
- 16 Mar 2018
- Messages
- 389
Well, I can answer the first part: Yes, it does - especially if you use an eticket. They make the standard commission rate that all retailers do. Though for lower value tickets the cost of the collection can sometimes cancel out any profit.
Such anyway is my understanding. I'm sure somebody will correct me if I'm wrong.
Egg Centric
Established Member
Getting quite a few errors on my attempt to find Durham - Bedford tickets for tomorrow that meet my obtuse goals which I can't really express even in English*. Nevertheless the filters I'm trying are not especially complicated I think.
Sample error:
Speaking of filters, the ones on the right hand side which I've just discovered are awesome in concept, but because they don't recalculate something simple like pulling out EMR and ticking "exclude overtaken trains" ends in no results.
*They're kind of "I like the look of that" balancing inexperience with most of the MML and EMR in particular making me want to take it in principle with it not being very long and there being quite a few changes with me intending to work during the journey making that difficult to Bedford with me going to be paying for the journey so being more price sensitive than normal and a few other things that don't really matter, my obtuse goals are my problem but I'd prefer it not to crash
Sample error:
Speaking of filters, the ones on the right hand side which I've just discovered are awesome in concept, but because they don't recalculate something simple like pulling out EMR and ticking "exclude overtaken trains" ends in no results.
*They're kind of "I like the look of that" balancing inexperience with most of the MML and EMR in particular making me want to take it in principle with it not being very long and there being quite a few changes with me intending to work during the journey making that difficult to Bedford with me going to be paying for the journey so being more price sensitive than normal and a few other things that don't really matter, my obtuse goals are my problem but I'd prefer it not to crash
JoshD14
Member
Can you give clearing your site/session data a go and start over please? I see the error in the logs, it's nothing to do with your specific search or any filters you're picking but it's an issue I've known about for ages and can't reproduce myself (even with your specific search links on my devices!).
If that doesn't work, let me know and I'll take a proper look in the morning.
... on second thoughts, you do have some searches that succeed, so maybe it is filter related and my theory has been wrong all along! Anyway, if you try that and see what happens, if not could you drop me a bit more detail about if you are changing anything when the error occurs or what filters you are applying etc, and I'll see if I can investigate tomorrow
Haywain
Veteran Member
- Joined
- 3 Feb 2013
- Messages
- 20,257
Getting to Bedford from the north without EMR, or without multiple changes, just isn't possible. The simplest journey is in and out of London but that obviously gets more expensive.Getting quite a few errors on my attempt to find Durham - Bedford tickets for tomorrow that meet my obtuse goals which I can't really express even in English*. Nevertheless the filters I'm trying are not especially complicated I think.
Sample error:
Speaking of filters, the ones on the right hand side which I've just discovered are awesome in concept, but because they don't recalculate something simple like pulling out EMR and ticking "exclude overtaken trains" ends in no results.
*They're kind of "I like the look of that" balancing inexperience with most of the MML and EMR in particular making me want to take it in principle with it not being very long and there being quite a few changes with me intending to work during the journey making that difficult to Bedford with me going to be paying for the journey so being more price sensitive than normal and a few other things that don't really matter, my obtuse goals are my problem but I'd prefer it not to crash
Egg Centric
Established Member
I appreciate that - I will need to compromise somewhere. Not particularly looking for advice on this journey per se though as it's going to have to be an "I like it when I see it" one as there's too many variables, just giving a bit of background context to what I'm up to.
Can you give clearing your site/session data a go and start over please? I see the error in the logs, it's nothing to do with your specific search or any filters you're picking but it's an issue I've known about for ages and can't reproduce myself (even with your specific search links on my devices!).
If that doesn't work, let me know and I'll take a proper look in the morning.
... on second thoughts, you do have some searches that succeed, so maybe it is filter related and my theory has been wrong all along! Anyway, if you try that and see what happens, if not could you drop me a bit more detail about if you are changing anything when the error occurs or what filters you are applying etc, and I'll see if I can investigate tomorrow
Running in incognito seemed to work so I have finally found a sufficiently obtuse journey, although I hope I don't regret its silliness
I do have a new bug for you though - you'll see I've paid £159.99. This is made up of a £155.40 for tickets and £4.60* in donations...
*Well actually it's rounded it "correctly" to £4.59 in the invoice, but I promise I put £4.60 on a "round up to nearest tenner" idea. I assume some floating point thing... but pretty weird at that little precision? Maybe share of saving is fractional somewhere? IDK
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JoshD14
Member
Ta! Glad it worked in some form in the end. I've added it to my list to see if I can play with the issue a bit more this week and at least write a workaround for it...Running in incognito seemed to work so I have finally found a sufficiently obtuse journey, although I hope I don't regret its silliness
Huh, interesting. A floating point-related bug did get fixed while I was away a couple of weeks ago, I'll again have a play with this tomorrow and see what I can find.
andythebrave
Member
Bedford to/from the north(east) is pretty awful really, we tend to go either lift, cab or bus to Milton Keynes and change once at Tamworth or go to St Pancras over the road to Kings Cross and straight from there.
Egg Centric
Established Member
From what I can see now I'm here, frankly Bedford is pretty awful really! I had intended to stop at an off licence on the walk to hotel but instead went back and dropped bag off and removed my watch!
Anyway I just noticed another thing about the tickets I bought as I put together a delay repay claim - in addition to that 99p thing, there's no share of saving fee? On a "random" site I'd be all "happy days" but on the forum site I should point that out! I didn't do anything deliberately to remove it.
Adam Williams
Established Member
No through-ticket to compare to for your search, so no split-saving calculation possible. Usually means you were off-route and going places that wouldn't be permitted on a through ticket. Your donation can be the share-of-saving!
Bedford's not that bad! But yes, the station end of town doesn't give the best first impression I'll admit. I don't know how long you're here for, but a walk down by the river along the Embankment is rather nice
But yes, more on topic, I'd echo Adam's thoughts! Trainsplit can't charge a share of saving if there's no full priced through ticket to compare it to.