WesternLancer
Established Member
- Joined
- 12 Apr 2019
- Messages
- 10,617
Yes, the Rail ombudsman likely not be of much helpThe rail ombudsman will definitely not deal with this I’m afraid. They don’t deal with anything involving that area - it’s outside their legal remit and their expertise. They also don’t deal in penalty fares even if they arise due to “bad admin” by someone filling it out wrongly etc.
The ombudsman exists as a place to take extant complaints after 40 days or deadlock; neither of these apply here.
The best recourse here is through the press and via legal means to overturn the conviction. A complaint may also be made about the prosecutor who made the error to their regulatory authority if one wishes.
I don’t know if the OP can claim damages or anything.
But NEXUS themselves indicate Passenger Focus is a service passengers can use, and I am also talking about the Local Government Ombudsman as NEXUS is a local government body AIUI.
I always doubt the press is a good recourse actually., but it can sometimes work of course.
In the first instance all Ombudsman services require you to use the complaints process of the body concerned. After using the legal means to deal with the conviction I would suggest this is what the OP should do if they wish to pursue it further.