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Thanks a lot! Can I ask them to provide CCTV recordings that will show my wife was showing both tickets? Will they do it or it is not something I can ask for? Thanks.

Thanks Dave! Yes you are right, emotions are not the best things in this case :) Well I am sure my wife will try to find a common solution, at the end of the day we are interested in this solution more than the company does. --- old post above --- --- new post below --- Thanks NajaB! So...

Hi Fahad, I am not so eager because: 1. I would rather prefer to pay premium but know for sure that this is sorted than know that there is a chance (even if it's 1%)that the court will decide in their favor and this will ruin our life as we will have issues with Home Office. 2. Going to court...

Thanks a lot for your detailed advise and time! Really appreciate it! I honestly don't know the answers of the questions as I wasn't with her on that time. I will ask her and provide an accurate information. Thanks a lot!

Thanks for you reply. It is not a claim but a question with a question mark at the end. I asked this question because if they check for tickets and say they are correct but then one of their colleagues says they are not than obviously I can think that something is wrong and just ask this...

Hi there and thanks for your reply. If I was trying to test my excuses here I would simply won't bother to open the topic and make people spend their time on this. Why should I test my excuses? Am I in court? Are you going to judge me? I am in a public forum where I am seeking for a help of...

Hi there. I don't know for sure but I guess that not every person will agree to go to court and make a statement against their own company in favor of a stranger. I do recognize that this might happen, but chances are very low. We will try to find the clerk, but I want to see if there is...

Thanks a lot guys for your advise and sorry if I was a bit grumpy, I am just a bit emotional on all this, especially when I know we never tried to cheat or something! I will then ask her to give them a call on Monday and ask if this can be sorted out of court. Are there any tips on how to...

Thanks bb21! Really appreciate your responses! So the bottom line is that ticket inspectors, rail officers and all other authorized personnel cam simply lie to you and provide a misleading information and then prosecute you only because they provided a false information? So they can close...

Thanks, her tickets were checking between Woking and Waterloo. The Woking - Waterloo service she always used was either Woking - Clapham Junction - Waterloo or Woking - Waterloo only. In both cases she was checked all the time and ticket inspectors were saying the tickets are ok.

Thanks a lot, bb21, for your detailed and quick response! We did not get any court date yet. I was thinking about out of court settlement, but wanted to ask here first. I also don't think the guy will agree to confirm he said so, but here goes nothing; we will try to find him at the...

Hi All, Please advise on the following situation. I will try to make it short whilst providing as much information as possible. We are relatively new in the UK - I came 4 years ago and my wife came 3 years ago. We moved to Woking last year and never used trains from there as I work...