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I can't agree with you on this one as a general rule - the aim of the fare should be to cover costs and make a profit at a given percentage so there should be no cross subsidy. With Cross Country and TPE where the same staff member also does the catering offer for standard class there is no...

I think it was about time that the lines got different colours and names but they are not a great selection in my view and using the traditional names such as North London Line would have been much better in my view. A few comments based on my perceptions: Mildmay Line - short and easy to say...

Saw this at Kings Cross circle line the other day and it just looked like clever advertising to me - not likely to be confused with normal information The circle maps are gimmicky but they do actually work so whilst not as intuitive as the originals they do actually work. No complaints from...

I really like BA - in my experience reliable, relatively comfortable (no worse than others and often cleaner), generally good staff and T5 works. Compared with the disgrace that is KLM and Schiphol (my other realistic option) they are leagues ahead

The only time I have experienced this was a few years ago at Leeds station and I was shoved through the barriers by a member of Northern staff! As for London, public transport feels as safe as it did when I lived there in the early 2000s if not safer and less threatening than any other major...

GNER Mallard was a big improvement (apart from the 'auto reclining' first class seats) I liked the Late 1980s / 90s intercity refurbs SWT 455s - felt like a new train The 1990s tube refurbs with the C and 73 stock in particular being transformative

For me the Northern Routemaster when I was very small. So different to everything else. Yes I am old!

I think the 73 stock feels more modern than the 72 due to their more extensive interior modernisation so my suggestion is that they should be replaced by whatever is in the best condition. Also if the option expires in 2026 for 24 stock I can see there being a decision to allow competition if...

42 and 78 across tower bridge are good from the top deck. Link with the 15 at Tower Hill ( short walk) and that links with the 11 to Victoria at Trafalgar Square. From Victoria the 390 up Park Lane to Marble Arch Via Hyde Park Corner and along Oxford Street to see the lights and then a bus to...

I am not in the rail industry but do work extensively in property including doing training and other learning. The rule of thumb in the property and facilities world is that if it dates from before 1980 then assume that there is asbestos until proven otherwise. As asbestos was a very effective...

I don't understand why if you are refurbishing a train at a significant cost this wouldn't include at least a minor cosmetic refurbishment of the staff areas - the cost difference would be minimal and I would expect pay for itself with morale improvements. However what do I know - I work in...

The staff couldn't have been nicer when I saw my late teens (20something looking) son off and happily let me onto the platform - this was about a year ago. I would certainly ask.

I have been involved with catering a lot over the years and as mentioned earlier, about £3 for a meal sounds about right including drinks but the big difference is on train staff and prep costs. I really like the LNER service, which I enjoy a lot, but this means that I expect similar on...

Definitely wouldn't be a single slab - simply not practical. Almost all would be masonry foundations with the depth being determined by how deep the bedrock or a suitable base and then building up. If this was in water a caisson would be used to provide a dry space to build in. However...

In my view, if a space is dedicated for a purpose that is what it should be used for and that is irrespective of the argument on the amount of cycle space that should be on a train (and no TOC will ever be able to please everyone with that). The simple fact is that all train interiors are a...

There were also plugs with T pins that I recall. Another common use was where the output voltage was not reliable so anything plugged in could be fried and there could be complaints and other issues. Bad enough in the past but now when everything needs to be plugged in!!!!

I do a lot of business travel and my preferred route is the one of least resistance to get where I need to. I sign off my own expenses (pay them too) so I can choose my class and mode and good first class rail travel in the UK takes some beating but BA domestic can be surprisingly cheap and...

Sorry for not getting back to my own thread! Thank you for all the comments and the advice on delay / repay. Seems like my experiences were very much the norm which is a real shame - the German Efficiency Myth strikes again! As with any big organisation there were some excellent people in...

Just back from Germany and it has made me realise just how good the trains are in the UK! Virtually every train was delayed or cancelled with delays of 45 mins to an hour being the norm on ICEs and that was when they turned up. The highlight was a trip from Frankfurt to Brussels which ended up...

I believe that station units are on what is known as a turnover rent (they certainly used to be) where a base rent is paid plus a percentage of sales. Competition for space is high due to footfall just as any retail location but if this drops so does demand for space. I can see no reason...