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Hi, this may sound a stupid question... But I've searched Bury St Edmunds to Cambridge next Saturday for 2 adults and 2 children. I put the above criteria in to Greater Anglia's booking page and on Southern's Basically Greater Anglia, treat it as 2 adults and 2 children - £30.25 Whereas...

Hi, The Maltese government have funded a study in to a potential mass transit system. More info here: https://www.metro.mt/ Of course, being Malta this may never happen, and there is also an election soon. But I found it interesting, the website seems serious.

Hi, I submitted a simple claim for a journey I made on 1st December, from Bury St Edmunds to Kings Cross. It was routed via Ely. On the day itself, after changing at Ely the train terminated at Cambridge. I then had to get a Thameslink to St Pancras and arrived around 20 minutes late...

The Ombundsman have refused my case too. I think I will call it a day. Reply below: Good Afternoon, I am writing to you as the Ombudsman that has been assigned to your case against Southern, concerning your journey from London to St Leonards Warrior Square on the 6th January. I have...

Ombudsman have gone back to Southern.. On further review into the nature of your complaint, there are elements that we may be able to look into. We have requested a response from the Rail Service Provider and will be in touch in due course with more information.

Until the deadlock letter all correspondence with Southern was correctly stating 3 of 5 travelled , and 2 tickets were returned. I have updated the ombudsman with this erroneous information in the deadlock letter . I haven't claimed a chargeback with my bank as I assumed Southern would state...

The 3 of the 5 is from the Southern Deadlock Letter! It should be 2 of 5 returned!!

Update - finally got Deadlock letter from Southern, have now passed on to Rail Ombudsman. The final deadlock letter still said.. Your correspondence has been passed to us and we are aware that you are not satisfied with the outcome of your refund request. I can understand your frustration...

Thank you, I will reply saying I wish to escalate to an official complaint.

Hi, I paid online via Southern's Website with a credit card. I posted the tickets back as I had collected them from a machine.

Not yet, its only there 2nd reply, I suppose I have to launch a complaint first as I just replied directly to their initial decision.

Just in from Southern.. After I queried the previous decision and quoted the T&Cs (or lack of!) Arghh! :frown::frown: Thank you for your response. I understand that you would like to claim a refund on two unused Groupsave tickets but your refund has been rejected. I have taken a look into...

Thanks, how about this as a response: Thank you for your response. However - according to https://www.southernrailway.com/tickets/discounts-and-railcards/groupsave "A GroupSave gives you a 34% discount when you travel in a group of 3-9 adults" - There were 3 adults travelling. Our tickets did...

Thanks they seem adamant as I booked 5 tickets "grouped" together on one booking, I needed to return 5 tickets. Are there some T&C's somewhere I could quote back at them? Thanks.

Southern have just emailed me and refused my claim.... Thank you for submitting your request for the refund of your tickets. According to the GroupSave terms and conditions, GroupSave tickets are only valid if all passengers travel together. This means a refund can only be processed if all of...

See post #31 for Ombundsman Response. Hi, I booked 5 x Groupsave off-Peak returns from London Terminals to St Leonards Warrior Square, unfortunately two of the party didnt show up, and even more stupidly I had already collected the tickets so I could not avail myself of Southern's "Rainy Day...

Thanks, all corrected for the grand sum of... £2.80!

Morning, I had a SWR rail voucher to use up so this morning I asked for "2 Gold Card, Off peak returns to Durrington from Victoria" for travel on Friday. . I have an Oyster Z1-3 annual gold card. What I was sold was 2 "Boundary Zone 3 - Durrington" tickets. However my partner doesn't have a...

Hi, I've just bought an Advance Single from London to Great Yarmouth, but when I have collected the ticket, no trains are specified, is this something to worry about? Should I just take a print out of the confirmation email (from Southern).

Haha, good point, with 4 of us, thats an £8 saving, half a pint each! :D