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I used the outward ticket on an Avanti Off-Peak Return (SVR), purchased on LNER, but I had to make alternative arrangements for the return journey as it fell on a strike day. When this happened before, I was refunded half the fare paid. This time, LNER have entirely rejected my refund request...

I have a situation coming up soon that I was curious about: Passenger 1 is travelling from A to B to C Passenger 2 is travelling only from B to C Passenger 1 holds separate tickets for A-B and B-C. The B-C tickets for poth passengers use a Two Together Railcard and an Advance fare. The...

I need to travel between Nuneaton and London over the Easter weekend when there will be no mainline services between Milton Keynes Central and Euston. My fastest option is via Leicester which is not a permitted route, or a much longer journey via Leamington Spa which is a valid route (if my...

I was on the 08:13 Crewe to Euston train today operated by London Northwester Railway (LM). During a ticket check, the LM guard made a solo female traveller who had boarded at Tamworth buy a new ticket to Euston. I overheard her tell him that her booked Avanti train at 07:18 had been...

Over the years, I have seen rail companies go out of their way to make the Delay Repay process as cumbersome and burdensome as possible, presumably to put off all but the most determined claimants. I typically have an average of about one claim a week to make. With all the inevitable...

Last Thursday night, my journey was from Luton (central) to London City Airport. I held one (paper) ticket for the journey, namely an Advance Single ticket from "Luton" on the East Midlands (EM) service at 23:22 to "London Underground Zones 1-3". Journey planners showed this was valid for...

Apologies as I'm sure this has been asked before, but I can't find it. Normally when I travel back from Liverpool to Nuneaton late on a weekday night (i.e. after 10pm), I overnight in Crewe (as there are no services at that time to Nuneaton) using the return leg of an Off-Peak Return and...

We have advance single standard-class bookings for the 23:30 Euston to Coventry next Friday (for a show that finishes at 22:30). Avanti have just emailed to say they have cancelled that train and to use the previous (22:30) or next Avanti service (next day). With a last-minute cancellation...

If you use the Avanti app to attempt to buy an Advance ticket, once you have selected the train and fare, I can see (via their desktop site) that the number of available tickets at that fare has been reduced by 1. This is before the payment screen. However, unlike the desktop version, I cannot...

In my posting https://railforums.co.uk/threads/avanti-west-coast-cancellations.233844/post-5758754 I rued the fact that, following an extensive delay, I was not entitled to Delay Repay because the tickets had been paid for using vouchers. These vouchers were not for a monetary amount; they were...

As one of the tens of thousands of people with train tickets to now-cancelled events this coming weekend, I was looking at how I can make use of Avanti's "Book with confidence" guarantee, and it appears to be pretty difficult. I can change my Advance ticket for tomorrow, without admin fee and...

I realise I'm probably behind the curve on this as my tickets are nearly always eTickets or collected from London Midland machines, but today was the first time I've collected from the new Avanti TVMs. I know I shouldn't be surprised, this being Avanti, but they were next to useless. This was...

I need to travel from Wolverhampton to Nuneaton on the afternoon of Sunday 4 September. It's 75 minutes via Stafford and 96 minutes via Birmingham New Street. Why isn't the former a valid route? Seems to be a reasonable way to go. (Split ticketing at Penkridge, gets the price down if I go...

https://www.avantiwestcoast.co.uk/tickets-and-savings/club-avanti After gutting -- and, it seems, now retiring -- Virgin's excellent loyalty programme Traveller, Avanti are about to launch Club Avanti. Apart from getting you 10% off on-board food and drinks just for signing up, the programme...

I posted last month about the fact that Avanti had pulled all Advance fares on their services between London and Stafford. They have now gone a step further. They have blocked flexible first-class fares on shorter routes from online sales against their trains. For example, from Liverpool, you...

With Avanti cancelling multiple services lately due to staff shortages/absences, I have noticed that their decisions as to which ones to cancel have been quite bizarre. They seem to target the busiest services before/after Liverpool matches on a regular basis, that is when they are not...

I am looking at the rules of the Super Off-Peak Return from Bedworth (BEH) to Euston (valid on London Northwestern services only) costing £26.50. I am struggling to reconcile the fare restrictions at brfares with what various booking engines are offering. That linked page says: So, why do...

I have been travelling on the 07:47 Liverpool to Nuneaton on weekday mornings a few times this year. The temporary additional stop at Nuneaton has been hugely convenient, and I notice it has been proving popular with lots getting off at Nuneaton. For reasons best known to Avanti, on their four...

This seems strange. All the return fares from Coventry to Southampton Central are either "via London" or "not via London". The same is true for Nuneaton to Southampton Central. brfares isn't showing any "Any Permitted Route" fares. I want to go out via London and back not via London. Can I...

At no point have Avanti released any Advance tickets for the Euston departures to Birmingham at 22:30 and 23:30 (23:22 on Monday) in the coming week. The schedules during the engineering works next week were firmed up several days ago, and these two trains are generally quite lightly loaded and...